What Do You Think of My Ink? Assessing the Effects of Body Art on Employment Chances

Human Resource Management - Tập 56 Số 1 - Trang 133-149 - 2017
Andrew R. Timming1, Dennis Nickson2, Daniel E. Re3, David I. Perrett1
1University of St. Andrews Scotland
2Strathclyde Business School, the University of Strathclyde, Scotland
3University of Toronto, Canada

Tóm tắt

Từ khóa


Tài liệu tham khảo

Arndt, 2012, What tattoos tell customers about salespeople: The role of gender norms, Marketing Management Journal, 22, 50

Ashforth, 1993, Emotional labor in service roles: The influence of identity, Academy of Management Review, 18, 88, 10.5465/amr.1993.3997508

Avery, 2012, Is there method to the madness? Examining how racioethnic matching influences retail store productivity, Personnel Psychology, 65, 167, 10.1111/j.1744-6570.2011.01241.x

BBC 2012 http://www.bbc.co.uk/newsbeat/20079554

Bekhor, 1995, Employer attitudes toward persons with visible tattoos, Australasian Journal of Dermatology, 36, 75, 10.1111/j.1440-0960.1995.tb00936.x

Bernstein, 1975, The college student as interviewer: A threat to generalizability?, Journal of Applied Psychology, 60, 266, 10.1037/h0076544

Brooks, 2003, Body modification and substance use in adolescents: Is there a link?, Journal of Adolescent Health, 32, 44, 10.1016/S1054-139X(02)00446-9

Brown, 2010, Prejudice: Its social psychology, 2

Cable, 2012, Striving for self-verification during organizational entry, Academy of Management Journal, 55, 360, 10.5465/amj.2010.0397

Carroll, 2002, Body piercing, tattooing, self-esteem, and body investment in adolescent girls, Adolescence, 37, 627

Christman, 1990, Influence of physical disability and dress of female job applicants on interviewers, Clothing & Textiles Research Journal, 8, 51, 10.1177/0887302X9000800309

Chuang, 2010, Strategic human resource management in service context: Taking care of business by taking care of employees and customers, Personnel Psychology, 63, 153, 10.1111/j.1744-6570.2009.01165.x

CNN 2014 http://money.cnn.com/2014/09/10/news/companies/starbucks-tattoos/index.html

Crandall, 2002, Social norms and the expression and suppression of prejudice: The struggle for internalization, Journal of Personality and Social Psychology, 82, 359, 10.1037/0022-3514.82.3.359

Dean, 2010, Consumer perceptions of visible tattoos on service personnel, Managing Service Quality, 20, 294, 10.1108/09604521011041998

Dean, 2011, Young adult perception of visible tattoos on a white-collar service provider, Young Consumers, 12, 254, 10.1108/17473611111163304

Deschesnes, 2006, Are tattooing and body piercing indicators of risk-taking behaviours among high school students?, Journal of Adolescence, 29, 379, 10.1016/j.adolescence.2005.06.001

Devine, 1989, Stereotypes and prejudice: Their automatic and controlled components, Journal of Personality and Social Psychology, 56, 5, 10.1037/0022-3514.56.1.5

Dipboye, 1990, Laboratory vs. field research in industrial and organizational psychology, International Review of Industrial and Organizational Psychology, 5, 1

DuBrin, 2011, Impression management in the workplace

Durkin, 2000, Children's and adolescents’ stereotypes of tattooed people as delinquent, Legal and Criminological Psychology., 5, 153, 10.1348/135532500168065

Edwards, 2005, Managing human resources: Personnel management in transition, 4, 266

Elzweig, 2011, Tattoos and piercings: Issues of body modification and the workplace, SAM Advanced Management Journal, 76, 13

Falk, 2009, Lab experiments are a major source of knowledge in the social sciences, Science, 326, 535, 10.1126/science.1168244

Finkelstein, 2007, Bias against overweight job applicants: Further explorations of when and why, Human Resource Management, 46, 203, 10.1002/hrm.20157

Gatta, 2011, Retail work

Goffman, 1963, Stigma: Notes on the management of spoiled identity

Gosling, 2004, Should we trust web-based studies? A comparative analysis of six preconceptions about Internet questionnaires, American Psychologist, 59, 93, 10.1037/0003-066X.59.2.93

Grant, 2014, Job titles as identity badges: How self-reflective titles can reduce emotional exhaustion, Academy of Management Journal, 57, 1201, 10.5465/amj.2012.0338

Hall, 2012, Aestheticising retail workers: Orientations of aesthetic labour in Australian fashion retail, Economic and Industrial Democracy, 33, 85, 10.1177/0143831X11427592

Harquail, 2005, Artifacts and organisations, 161

Hawkes, 2004, Factors that influence attitudes toward women with tattoos, Sex Roles, 50, 593, 10.1023/B:SERS.0000027564.83353.06

Hay, 2003, Fashion victims, dress to conform to the norm, or else? Comparative analysis of legal protection against employers’ appearance codes in the United Kingdom and the United States, International Journal of Discrimination and the Law, 6, 69, 10.1177/135822910300600104

2000, The social psychology of stigma

Hebl, 2000, The social psychology of stigma, 275

Heider, 1958, The psychology of interpersonal relations, 10.1037/10628-000

Hinshaw, 2007, The mark of shame: Stigma of mental illness and an agenda for change

Hochschild, 1983, The managed heart

Hosoda, 2003, The effects of physical attractiveness on job-related outcomes: A meta-analysis of experimental studies, Personnel Psychology, 56, 431, 10.1111/j.1744-6570.2003.tb00157.x

Jeffreys, 2000, “Body art” and social status: Cutting, tattooing, and piercing from a feminist perspective, Feminism and Psychology, 10, 409, 10.1177/0959353500010004002

Jenkins, 2004, Disability and disadvantage: Selection, onset, and duration effects, Journal of Social Policy, 33, 479, 10.1017/S0047279404007780

King, 2010, An experimental field study of interpersonal discrimination toward Muslim Job Applicants, Personnel Psychology, 63, 881, 10.1111/j.1744-6570.2010.01199.x

Kristof-Brown, 2000, Perceived applicant fit: Distinguishing between recruiters’ perceptions of person-job and person-organization fit, Personnel Psychology, 53, 643, 10.1111/j.1744-6570.2000.tb00217.x

Laumann, 2006, Tattoos and body piercings in the United States: A national data set, Journal of the American Academy of Dermatology, 55, 413, 10.1016/j.jaad.2006.03.026

Letkemann, 2002, Unemployed professionals, stigma management and derivative stigmata, Work, Employment, & Society, 16, 511, 10.1177/095001702762217461

Link, 2001, Conceptualizing stigma, Annual Review of Sociology, 27, 363, 10.1146/annurev.soc.27.1.363

MacDonald, 2009, Service work: Critical perspectives, 113

Madera, 2012, Discrimination against facially stigmatized applicants in interviews: An eye-tracking and face-to-face investigation, Journal of Applied Psychology, 97, 317, 10.1037/a0025799

Manuel, 2002, Psychopathology and tattooing among prisoners, International Journal of Offender Therapy and Comparative Criminology, 46, 522, 10.1177/030662402236738

McDowell, 2007, Division, segmentation, and interpellation: The embodied labours of migrant workers in a Greater London hotel, Economic Geography, 83, 1, 10.1111/j.1944-8287.2007.tb00331.x

McElroy, 2014, The effect of facial piercing on perceptions of job applicants, Organizational Behavior and Human Decision Processes., 125, 26, 10.1016/j.obhdp.2014.05.003

Miller, 2009, Body art in the workplace: Piercing the prejudice?, Personnel Review, 38, 621, 10.1108/00483480910992247

Newman, 2005, Should physicians have facial piercings?, Journal of General Internal Medicine, 20, 213, 10.1111/j.1525-1497.2005.40172.x

Nickson, 2005, The importance of attitude and appearance in the service encounter in retail and hospitality, Managing Service Quality, 15, 195, 10.1108/09604520510585370

Nickson, 2001, Customer service, 170

Pentina, 2011, Reasons behind body art adoption: What motivates young adults to acquire tattoos?, Journal of Customer Behaviour, 10, 73, 10.1362/147539211X570528

Pettinger, 2004, Brand culture and branded workers: Service work and aesthetic labour in fashion retail, Consumption, Markets & Culture, 7, 165, 10.1080/1025386042000246214

Pew Research Center 2010 www.pewsocialtrends.org/files/2010/10/millenials-confident-connected-open-to-change.pdf

Phelan, 2008, Stigma and prejudice: One animal or two?, Social Science and Medicine, 67, 358, 10.1016/j.socscimed.2008.03.022

Pingitore, 1994, Bias against overweight job applicants in a simulated employment interview, Journal of Applied Psychology, 79, 909, 10.1037/0021-9010.79.6.909

Rafaeli, 1993, Dress and behaviour of customer contact employees: A framework for analysis, Services Marketing and Management, 2, 175

Resenhoeft, 2008, Tattoos can harm perceptions: A study and suggestions, Journal of American College Health, 56, 593, 10.3200/JACH.56.5.593-596

Roberts, 2004, Body piercing and high-risk behavior in adolescents, Journal of Adolescence Health, 34, 224, 10.1016/S1054-139X(03)00276-3

Rozycki Lozano, 2011, Prison tattoos as a reflection of the criminal lifestyle, International Journal of Offender Therapy and Comparative Criminology, 55, 509, 10.1177/0306624X10370829

Rudolph, 2008, A meta-analysis of empirical studies of weight-based bias in the workplace, Journal of Vocational Behavior, 74, 1, 10.1016/j.jvb.2008.09.008

Seiter, 2003, Pierced for success? The effects of ear and nose piercing on perceptions of job candidates’ credibility, attractiveness and hirability, Communication Research Reports, 20, 287, 10.1080/08824090309388828

Skegg, 2007, Body piercing, personality, and sexual behavior, Archives of Sexual Behavior, 36, 47, 10.1007/s10508-006-9087-6

Solomon , M. 2014 www.forbes.com/sites/micahsolomon/2014/10/17/starbucks-employees-to-show-us-their-tats-how-this-improves-customer-service-and-even-hr/

Stein, 2004, Correlates of hepatitis c virus infection in homeless men: A latent variable approach, Drug and Alcohol Dependence, 75, 89, 10.1016/j.drugalcdep.2004.02.002

Stevenage, 1999, Model applicants: The effect of facial appearance on recruitment decisions, British Journal of Psychology, 90, 221, 10.1348/000712699161369

Stirn, 2006, Prevalence of tattooing and body piercing in Germany and perception of health, mental disorders, and sensation seeking among tattooed and body-pierced individuals, Journal of Psychosomatic Research, 60, 531, 10.1016/j.jpsychores.2005.09.002

Stone, 2013, When your face doesn't fit: Employment discrimination against people with facial disfigurements, Journal of Applied Social Psychology, 43, 515, 10.1111/j.1559-1816.2013.01032.x

Swami, 2007, Unattractive, promiscuous and heavy drinkers: Perceptions of women with tattoos, Body Image, 4, 343, 10.1016/j.bodyim.2007.06.005

Swami, 2012, The influence of facial piercings and observer personality on perceptions of physical attractiveness and intelligence, European Psychologist, 17, 213, 10.1027/1016-9040/a000080

Swanger, 2006, Visible body modification (VBM): Evidence from human resource managers and recruiters and the effects on employment, International Journal of Hospitality Management, 25, 154, 10.1016/j.ijhm.2004.12.004

Tate, 2008, Personality correlates of tattooing and body piercing in a college sample: The kids are alright, Personality and Individual Differences, 45, 281, 10.1016/j.paid.2008.04.011

Thurnherr, 2009, Youths carrying a weapon or using a weapon in a fight: What makes the difference?, Health Education Research, 24, 270, 10.1093/her/cyn017

Tiddeman, 2001, Prototyping and transforming facial textures for perception research, Computer Graphics and Applications, IEEE, 21, 42, 10.1109/38.946630

Timming, 2011, What do tattoo artists know about HRM? Recruitment and selection in the body art sector, Employee Relations: The International Journal, 33, 570, 10.1108/01425451111153916

Timming, 2014, Working for the man, Skin Deep, 239, 60

Timming, 2015, Visible tattoos in the service sector: A new challenge to recruitment and selection, Work, Employment & Society., 29, 60, 10.1177/0950017014528402

Warhurst, 2007, Employee experience of aesthetic labour in retail and hospitality, Work, Employment & Society, 21, 103, 10.1177/0950017007073622

Whyte, 1948, Human relations in the restaurant industry

Williams, 2010, “Looking good and sounding right”: Aesthetic labor and social inequality in the retail industry, Work and Occupations, 37, 349, 10.1177/0730888410373744

Wittenbrink, 2001, Spontaneous prejudice in context: Variability in automatically activated attitudes, Journal of Personality and Social Psychology, 81, 815, 10.1037/0022-3514.81.5.815

Wohlrab, 2007, Differences in personality characteristics between body-modified and non-modified individuals: Associations with individual personality traits and other possible evolutionary implications, European Journal of Personality, 21, 931, 10.1002/per.642

Yu, 2014, Person-organization fit effects on organizational attraction: A test of an expectations-based model, Organizational Behavior and Human Decision Processes, 124, 75, 10.1016/j.obhdp.2013.12.005

Zeithaml, 2003, Services marketing: Integrating customer focus across the firm, 3