WORKPLACE CONFLICT, BULLYING, AND COUNTERPRODUCTIVE BEHAVIORS

Emerald - Tập 11 Số 4 - Trang 283-301 - 2003
Oluremi B.Ayoko1, Victor J.Callan2, Charmine E.J.Härtel3
1University of Queensland Oluremi B. Ayoko, University of Queens Business School, University of Queensland, St Lucia, QLD 4072. E‐mail: [email protected]
2University of Queensland
3Monash University

Tóm tắt

Using a multi‐method approach, this paper presents both a qualitative and quantitative examination of workplace conflict, the emotional reactions to bullying and counterproductive behaviors. Three studies were undertaken for the present research. Data for Study 1 emerged from semi‐structured interviews conducted with 50 group leaders and members from six workgroups in two large organizations. Interviews were transcribed and analyzed using systematic interpretative techniques. Findings from Study 1 showed that conflict induced a variety of emotional and behavioral responses. Data from Study 2 were collected from 660 employees from 7 public sector organizations using a structured open‐ended survey. Results from Study 2 revealed that the majority of respondents perceived their managers as bullies. Study 3 surveyed 510 staff in 122 workgroups from five organizations. Regression analysis revealed that differing conflict events were associated with bullying, emotional reactions and counterproductive behaviors. In particular, prolonged conflict increased incidents of bullying. Higher levels of bullying were predictive of workplace counterproductive behaviors such as purposely wasting company material and supplies, purposely doing one's work incorrectly and purposely damaging a valuable piece of property belonging to the employer.

Từ khóa


Tài liệu tham khảo

10.2307/256633

10.1108/eb022745

Apler S., 1993, Cooperative theory and self-managing teams on the manufacturing floor. Paper presented at the International Association for Conflict Management

Ayoko O. B., 2002, N. M. Ashkanasy, C. E. J. Härtel, & W, 77

10.1111/j.1467-6486.1988.tb00030.x

10.1037/0022-3514.51.6.1173

Basch J., 2000, N. M. Ashkanasy. W. J. Zerbe, & C, 36

Berscheid E., 1983, H. Kelley, E. Berscheid, A. Christensen, J. Harvey, T. Huston, G. Leveinger, E. McClintock, A. Peplau, & D, 110

Carroll J. S., 1989, An information processing approach to two-party negotiations. Paper presented at the 3rd Conference on Negotiation Research

Cassell C, 1994, Qualitative methods in organizational research: A practical guide

10.1111/j.2044-8325.1992.tb00495.x

De Dreu C, 1997, Using Conflict in Organizations, 10.4135/9781446217016.n1

Denscombe M., 2002, Ground rulesfor good research: A ten point guidefor social research. Buckingham

10.1111/j.1540-4560.1969.tb02576.x

10.1108/01437729910268588

10.1016/S1359-1789(98)00043-3

10.1080/13594329408410497

10.1080/13594329608414854

Fryer D., 1991, The Occupational Psychologist, 14, 3

10.1002/(SICI)1099-1379(199911)20:6<915::AID-JOB918>3.0.CO;2-6

Glaser, 1967, The discovery of grounded theory

10.2307/256363

Hesse M., 1980, Revolutions and reconstructions in the philosophy of science

Jackson S. E., 1996, Handbook of Workbook Psychology. Brisbane: John Wiley & Sons.

Jehn, K. A. (1992). The impact of intragroup conflict on group effectiveness: A multimethod examination of the benefits and detriments of conflict. Doctoral dissertation.Northwestern University, Evanston. IL.

10.1108/eb022744

10.2307/2393638

10.2307/2393737

10.1108/eb022835

10.2307/3069453

10.2307/2667054

Jones R. G., 2002, N. M. Ashkanasy, C. E. J. Härtel, & W, 77

10.1300/J135v01n01_05

Lazarus R. S., 1984, Stress Appraisal and Coping

10.4135/9781849208727

Lewis D., 1999, International Journal of Manpower, 20(1/2)

10.2307/3172863

McCarthy J., 1996, J. McCarthy, M. Sheehan, & W

McCarthy P., 1995, Managerial Styles and their effects on employees health and well-being in organizations undergoing restructuring (Report for Work Safe Australia)

Organ D. W., 1990, Research in Organizational Behavior, 2, 43

Outhwaite W., 1983, Conceptformation in social science

10.1287/orsc.7.6.615

Peters L. H., 1980, Academy of Management Review, 5, 391, 10.5465/amr.1980.4288856

Rafaeli, 2000, N. M. Ashkanasy, W. J. Zerbe, & C, 36

Rayner C., 1998, Workplace bullying: do something! The Journal of Occupational Health and Safety Australia and New Zealand, 74(6), 581 -586

Rayner M., 1999, Workplace bullying: Do something! Journal of Occupational Health and Safety Australia and New Zealand, 14(6), 581-585

Ross R. S., 1989, R. Ross & J, 139

10.1037/h0077157

10.1111/j.1744-6570.1978.tb02125.x

10.1111/j.2044-8325.1987.tb00255.x

Taylor G. R., 2000, Integrating quantitative and qualitative methods in research

Taylor S., 1998, Introduction to qualitative research methods

Thomas K. W., 1992, M.Dunnette & L, 651

10.1177/014920638501100303

10.1080/0267257X.1994.9964276

Tsovold D., 1991, The conflict-positive organization

10.1111/j.1464-0597.1998.tb00025.x

Van de Vliert E., 1998, P. D. Drenth. H. Thierry, & C

10.2307/2392358

Weiss H. M., 1996, Research in Organizational Behavior, 18, 1

10.1108/01437729910268669

Thông tin
Thông tin xuất bản

Emerald

Tập 11 Số 4

283-301

Thông tin tác giả