Volume Flexible Strategies in Health Services: A Research Framework

Anonymous, 2002, Healthcare Financial Management, 56, 22

10.1057/palgrave.jors.2600962

Barnett W., 1990, Sloan Management Review, 31, 165

10.1056/NEJMsa012337

10.1016/S0277-9536(96)00063-9

10.1001/jama.290.2.259

Bowen D., 1990, Service management effectiveness: Balancing strategy, organization and human resources, operations and marketing

Branas C., 2000, Health Services Research, 35, 489

Brennan C. D., 1998, Healthcare Financial Management, 52, 31

10.1177/000313480306900114

10.1377/hlthaff.22.6.56

10.1177/107755879605300201

10.1111/j.1937-5956.2003.tb00218.x

Chase R. B., 1978, Harvard Business Review, 56, 137

10.1287/opre.29.4.698

Chernew M., 1995, Inquiry—Blue Cross and Blue Shield Association, 32, 143

Chirikos T. N., 2000, Health Services Research, 34, 1389

Cooper M. C., 1997, Journal of Business Logistics, 18, 67

Dashi D. 2001. ASP helps ERs cope with overcrowding. Computer‐world, Feb. 8.

10.1287/mnsc.40.7.933

Egger E., 2000, Health Care Strategic Management, 18, 16

10.1006/mare.1996.0002

10.1177/107755879004700104

10.1177/107755879505200106

10.1377/hlthaff.17.2.70

10.1136/bmj.324.7332.280

Garver M. S. 1998 Buyer‐salesperson relationships: Customer value created and delivered by the salesperson and its effect on customer satisfaction, personal trust, and personal loyalty. Unpublished doctoral dissertation, University of Tennessee, Knox‐ville, Tennessee.

10.1016/0167-6296(95)00004-2

10.1016/S0167-6296(99)00016-8

Grandinetti D., 2000, Medical Economics, 77, 56

Green L., 2001, Health Services Research, 36, 421

Gustafson B., 1999, Healthcare Financial Management, 3, 68

Gutierrez B., 1998, Health Services Research, 33, 489

Hayes R., 1984, Restoring our competitive edge

10.1016/0272-6963(95)00035-6

10.1001/jama.288.16.1955

10.1097/01974520-200001000-00002

Heskett J. A., 1990, Service breakthroughs

Hughes R., 1991, Heath Care Management Review, 16, 33

10.1111/j.1937-5956.2003.tb00216.x

10.1016/S0272-6963(01)00079-1

10.1080/00036849200000136

10.1016/0272-6963(95)00036-4

10.1080/714005019

10.1016/S0272-6963(99)00010-8

10.1287/mnsc.43.4.546

10.1016/0377-2217(95)00375-4

10.1016/S0272-6963(02)00002-5

Lieberman M. B., 1987, Sloan Management Review, 28, 19

Lovelock C. H., 1983, Journal of Operations Management, 10, 211

Lynch B., 2001, Healthcare Financial Management, 55, 96

10.1111/1467-9302.00162

10.4135/9781412986229

McLendon M. H. 2001. What causes long waits, diversions and overcrowding in hospital EDs. Health Care Strategic Management, May, 12–14.

Moynihan J., 1997, Healthcare Financial Management, 51, 78

Mullaney A., 1989, Health Care Management Review, 14, 41

10.1001/jama.289.8.1042

Paul K., 2000, Benefits Quarterly, 16, 54

10.19030/jabr.v14i2.5710

10.1108/02689239910294655

Rhyne D., 1988, Health Care Management Review, 13, 17

10.1177/107755879405100302

10.1016/S0377-2217(97)00240-3

10.1097/00115514-200107000-00007

Sasser W. E., 1976, Harvard Business Review, 54, 133

10.1097/00004010-199201710-00006

10.1007/BF00186471

Singer A. 2003. Hospitalists drive care delivery one patient at a time. Managed Healthcare Executive June, 32–36.

Skinner W., 1974, Harvard Business Review, 52, 113

10.1111/j.1540-5915.1988.tb00310.x

Spetz J., 1999, Health Services Research, 34, 993

Thompson A., 1991, Business Forum, 15, 41

10.2307/41165745

10.1023/A:1011409711828