Using Quality Measurements: Practice, Problems and Possibilities

International Journal of Quality and Reliability Management - 1992
MichaelWood, DavidPreece

Tóm tắt

Quality measurements and techniques ‐ for example SPC ‐ can play an important role in achieving high levels of quality. However, in practice, the methods sometimes fail to deliver the expected benefits, for a variety of human and organizational reasons. Draws on three case studies to explore some of these practical problems. Concludes by making a number of suggestions for improving the effectiveness of quality measurements in organizations.

Từ khóa


Tài liệu tham khảo

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International Journal of Quality and Reliability Management

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