1Independent marketing and IT consultant, based at Bull Information Systems, Great West Road, Brentford, Middlesex TW8 9DH, UK.
Tóm tắt
Elucidates the various factors in the process through which an IT
department transforms its orientation into one of business service.
Identifies the six transitional stages that the department will go
through, together with seven independent factors critical to the
transition to service excellence.
