The moderating roles of shopper experience and store type on the relationship between perceived merchandise value and willingness to pay a higher price
Tài liệu tham khảo
Aaker, 1991
Ailawadi, 2004, Revenue premium as an outcome measure of brand equity, Journal of Marketing, 67, 1, 10.1509/jmkg.67.4.1.18688
Amaldoss, 2005, Pricing of conspicuous goods: a competitive analysis of social effects, Journal of Marketing Research, 42, 30, 10.1509/jmkr.42.1.30.56883
Anderson, 1988, Structural equation modeling in practice: a review and recommended two-step approach, Psychological Bulletin, 103, 411, 10.1037/0033-2909.103.3.411
Argo, 2006, Consumer contamination: how consumers react to products touched by others, Journal of Marketing, 70, 81, 10.1509/jmkg.70.2.81
Babin, 2001, Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value, Journal of Business Research, 54, 89, 10.1016/S0148-2963(99)00095-8
Baker, 2002, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Journal of Marketing, 66, 120, 10.1509/jmkg.66.2.120.18470
Baumol, 1977
Berger, 1975, Some explorations in initial interaction and beyond:toward a developmental theory of interpersonal communication, Human Communication Research, 1, 99, 10.1111/j.1468-2958.1975.tb00258.x
Berscheid, 1983, Emotion in close relationships
Berry, 2002, Understanding service convenience, Journal of Marketing, 66, 1, 10.1509/jmkg.66.3.1.18505
Bolton, 1999, A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction, Journal of Marketing Research, 6, 171, 10.2307/3152091
Chandrashekaran, 2001, Maximizing consumers’ perceptions of offer-value: involvement and reference price utilization, Journal of Business Research, 53, 85, 10.1016/S0148-2963(99)00077-6
Chaudhuri, 2001, The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty, Journal of Marketing, 65, 81, 10.1509/jmkg.65.2.81.18255
Chaudhuri, 2009, Consequences of value in retail markets, Journal of Retailing, 85, 406, 10.1016/j.jretai.2009.05.006
Chen, 2005, Cultural differences in consumer impatience, Journal of Marketing Research, 42, 291, 10.1509/jmkr.2005.42.3.291
Cowley, 2003, The moderating effect of product knowledge on the learning and organization of product information, Journal of Consumer Research, 30, 443, 10.1086/378620
Dodds, 1991, Effects of price, brand, and store information on buyers product evaluations, Journal of Marketing Research, 28, 307, 10.2307/3172866
Fiske, 1982, Schema-triggered affect: application to social perception, 55
Forgas, 1994, The role of emotion in social judgments: an introductory review and an affect infusion model (AIM), European Journal of Social Psychology, 24, 1, 10.1002/ejsp.2420240102
Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 28, 39, 10.2307/3151312
Green, 1992, The price elasticity of mass preferences, The American Political Science Review, 86, 128, 10.2307/1964020
Holbrook, 1999, Introduction to consumer value, 1
Holmes, 2010, Apparel retailers check out prices, The Wall Street Journal Online
Homburg, 2005, Do satisfied customers really pay more? a study of the relationship between customer satisfaction and willingness to pay, Journal of Marketing, 69, 84, 10.1509/jmkg.69.2.84.60760
Homburg, 2006, The role of cognition and affect in the formation of customer satisfaction: a dynamic perspective, Journal of Marketing, 70, 21, 10.1509/jmkg.70.3.21
Iverson, 2000, The relationship between job and life satisfaction: evidence from a remote mining community, Human Relations, 53, 807, 10.1177/0018726700536003
Jargon, 2010, Food sellers grit teeth, raise prices, The Wall Street Journal Online
Johnson, 2005, A reappraisal of the role of emotion in consumer behavior, vol. 1, 3
Johnson, 2006, The evolution of loyalty intentions, Journal of Marketing, 70, 122, 10.1509/jmkg.70.2.122
Korsgaard, 1995, Procedural justice in performance evaluation: the role of instrumental and non-instrumental voice in performance appraisal discussions, Journal of Management, 21, 657, 10.1177/014920639502100404
Kotler, 2010
Laurent, 1985, Measuring consumer involvement profiles, Journal of Marketing Research, 22, 41, 10.2307/3151549
MacInnis, 2005, The concept of hope and its relevance to product evaluation and choice, Journal of Marketing, 69, 1, 10.1509/jmkg.69.1.1.55513
MacKay, 1975, Cognitive maps of retail locations: an investigation of some basic issues, Journal of Consumer Research, 2, 197, 10.1086/208632
Mandler, 1982, The structure of value: accounting for taste, 3
Meyers-Levy, 1989, Schema congruity as a basis for product evaluation, Journal of Consumer Research, 16, 39, 10.1086/209192
Monroe, 2003
Moreau, 2001, Entrenched knowledge structures and consumer response to new products, Journal of Marketing Research, 38, 14, 10.1509/jmkr.38.1.14.18836
Mossholder, 1998, Relationships between bases of power and work reactions: the mediational role of procedural justice, Journal of Management, 24, 533, 10.1016/S0149-2063(99)80072-5
Netemeyer, 2004, Developing and validating measures of facets of customer-based brand equity, Journal of Business Research, 57, 209, 10.1016/S0148-2963(01)00303-4
Nunes, 2004, Incidental prices and their effect on willingness to pay, Journal of Marketing Research, 41, 457, 10.1509/jmkr.41.4.457.47014
Okada, 2005, Justification effects on consumer choice of hedonic and utilitarian goods, Journal of Marketing Research, 42, 43, 10.1509/jmkr.42.1.43.56889
Oliver, 1999, Value as excellence in the consumption experience, 43
Park, 1994, A survey-based method for measuring and understanding brand equity and its extendibility, Journal of Marketing Research, 31, 271, 10.2307/3152199
Podsakoff, 1986, Self-reports in organizational research: problems and prospects, Journal of Management, 12, 531, 10.1177/014920638601200408
Podsakoff, 2003, Common method biases in behavioral research: a critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879
Raghubir, 2004, The three faces of price promotions: economic, informative and affective, California Management Review, 46, 1, 10.2307/41166273
Richins, 1997, Measuring emotions in the consumption experience, Journal of Consumer Research, 24, 127, 10.1086/209499
Russ, 1995, Links among satisfaction, commitment, and turnover intentions: the moderating effect of experience, gender, and performance, Journal of Business Research, 34, 57, 10.1016/0148-2963(94)00042-D
Seiders, 2005, Do satisfied customers buy more? Examining moderating influences in a retailing context, Journal of Marketing, 69, 26, 10.1509/jmkg.2005.69.4.26
Simonson, 2004, Anchoring effects on consumers' willingness-to-pay and willingness-to-accept, Journal of Consumer Research, 31, 681, 10.1086/425103
Sujan, 1986, Effects of consumer expectations on information processing in selling encounters, Journal of Marketing Research, 23, 346, 10.2307/3151810
Tax, 1998, Customer evaluations of service complaint experiences: implications for relationship marketing, Journal of Marketing, 62, 60, 10.2307/1252161
Tellis, 1990, Best value, price-seeking, and price aversion: the impact of information and learning on consumer choices, Journal of Marketing, 54, 34, 10.2307/1251868
Thaler, 1985, Mental accounting and consumer choice, Marketing Science, 4, 199, 10.1287/mksc.4.3.199
Volle, 2001, The short-term effect of store-level promotions on store choice, and the moderating role of individual variables, Journal of Business Research, 53, 63, 10.1016/S0148-2963(99)00074-0
Voss, 2003, Exploring the effect of retail sector and firm characteristics on retail price promotion strategy, Journal of Retailing, 79, 37, 10.1016/S0022-4359(03)00003-4
Webster, 1997, Effects of researcher presence and appeal on response quality in hand-delivered, self-administered surveys, Journal of Business Research, 38, 105, 10.1016/S0148-2963(96)00028-8
Winer, 2005
Woodruff, 1996
Xia, 2004, The price is unfair! a conceptual framework of price fairness perceptions, Journal of Marketing, 68, 1, 10.1509/jmkg.68.4.1.42733
Zaichkowsky, 1985, Measuring the involvement construct, Journal of Consumer Research, 12, 341, 10.1086/208520
Zeithaml, 1996, The behavioral consequences of service quality, Journal of Marketing, 60, 31, 10.2307/1251929