The evolution of quality in the US health care industry: an old wine in a new bottle

PatrickAsubonteng1, Karl J.McCleary1, GeorgeMunchus1
1University of Alabama, Birmingham, Alabama USA;

Tóm tắt

Explores the evolution of the quality issue within the health care industry and also the significance of quality in the health industry along with the historical origins of quality management. Reviews applications of total quality management in the health care industry along with implementation issues. Concludes that a fundamental understanding of the process of total quality management is an absolute requirement.

Từ khóa


Tài liệu tham khảo

1Pirsig, R.M., Zen and the Art of Motorcycle Maintenance, William Morrow, New York, NY, 1974.

2Ummel, S., “Quality management: fad or future?”, Directions, September 1991..

3Taylor, F.W., The Principles of Scientific Management, Harper & Row, New York, NY, 1914.

4Emerson, H., “The Twelve Principles of Efficiency”, Engineering Magazine, New York, NY, 1913.

5McGregor, D.M., The Human Side of Enterprise, McGraw‐Hill, New York, NY, 1960.

6Chandler, A.D. Jr, Strategy and Structure: Chapters in the American Industrial Enterprise, MIT Press, Cambridge, MA, 1962.

7Wren, D.A., The Evolution of Management Thought(3rd ed.), John Wiley & Sons, New York, NY, 1987.

8Duncan, W.J., Great Ideas in Management: Lessons from the Founders and Foundations of Managerial Practice, Jossey‐Bass, San Francisco, CA, 1989.

9Deming, WE., Out of Crisis, MIT‐Center for Advanced Engineering Study, Cambridge, MA, 1982.

10Juran, J.M., Juran on Leadership for Quality: An Executive Handbook, Free Press, New York, NY, 1989.

11Crosby, P.B., Quality Is Free: The Art of Making Quality Certain, New American Library, New York, NY, 1979.

12Kaplan, R,M., “Health outcome models for policy analysis”, Health Psychology, Vol. 8 No. 6, 1989, pp. 723‐35.

13Gabor, A., The Man Who Discovered Quality, Random House, New York, NY, 1990.

14Walton, M., The Deming Management Method, Putnam Publishing Group, New York, NY, 1986.

15Reiman, C.W., “Malcolm Baldrige National Quality Award Criteria”, in Melum, M. and Sinioris, M.K. (Eds), Total Quality Management: The Health Care Pioneers, American Hospital Publishing, Inc., Chicago, IL, 1992.

16Banks, J., Principles of Quality Control, John Wiley & Sons, New York, NY, 1989.

17Harrington, H.J., The Improvement Process, McGraw‐Hill, New York, NY, 1987.

18Crosby, P.B., Leading ‐ The Art of Becoming an Executive, McGraw‐Hill, New York, NY, 1990.

19Badiru, A., “A system approach to total quality management”, Industry Engineering, Vol. 3 No. 1, 1990, pp. 33‐5.

20Martin, C.A., “NAQAP position paper: the role of QI in health care QA”, Journal of Quality Assurance, November/December 1980, pp. 12‐18.

21Starr, P., The Social Transformation of American Medicine, Basic Books, New York, NY, 1982.

22Donabedian, A., “Institutional and professional responsibilities in quality assurance”, Quality Assurance in Health Care, Vol. 1 No. 1, 1989, pp. 3‐11.

23Codman, E., “The product of a hospital: surgery”, Gynecology and Obstetrics, Vol. 18, 1944, pp. 491‐6.

24Williamson, J.W., “Future policy directions for quality assurance: lessons from the health accounting experience”, Inquiry, Vol. 25 No. 1, 1988, pp. 67‐77.

25Luft, H.S., Health Maintenance Organizations: Dimensions of Performance, John Wiley & Sons, New York, NY, 1981.

26Casanova, J., “Status of quality assurance programs in American hospitals”, Medical Care, Vol. 28 No. 11, 1990, pp. 1101‐09.

27Berwick, D. and Knapp, M., “Theory and practice for measuring health care quality”, Health Care Financing Review Annual Supplement, 1987, pp. 49‐55.

28Burda, D., “Increased physician input into QA predicted”, Hospitals, Vol. 61 No. 18, 1987, p. 34.

29Berwick, D.M., “Continuous quality improvement as ideal in healthcare”, New England Journal of Medicine, Vol. 320, 1989, pp. 53‐6.

30Laffel, G. and Blumenthal, D., “The case for using industrial quality management science in health care organizations”, Journal of the American Medical Association, Vol. 262, 1989, pp. 2869‐73.

31Lohr, K., Medicare: A Strategy for Quality Assurance, Vol. I, National Academy Press, Washington, DC, 1990.

32Melum, M. and Sinioris, M.K., Total Quality Management: The Health Care Pioneers, American Hospital Publishing Inc., Chicago, IL, 1992.

33Sahney, V.K., “The quest for quality and productivity in health services”, Frontiers of Health Services Management, Vol. 2 No. 41, 1991.

34Luke, R. and Begun, J., “Industry distinctiveness. Implications for strategic management in health care organizations”, Journal of Health Administration Education, Vol. 5, 1987, pp. 387‐405.

35Davis, R., Anderson, G., Rowland D. and Steomberg, E., Health Care Cost Containment, John S. Hopkins University Press, Baltimore, MD, 1990.

36Koska, M., “Blues step up quality monitoring efforts”, Hospitals, Vol. 63 No. 12, 1989, p.34.

37Bennett, G. and Baker, D., “Developing an integrated quality improvement program”, American Journal of Infection Control, Vol. 18 No. 2, 1990, pp. 118‐25.

38Couch, J., “The benchmark of quality management: goals for group health insurance plans in the 1990s”, QRB, October 1990, pp. 351‐4.

39Albert, J., Galligan, K. and Deevy, E., “How one hospital was introduced to the Deming methods”, Hospital Topics, Vol. 68 No. 2, 1990, pp. ‐10.

40Walton, M., Deming Management at Work, Putnam Publishing Group, New York, NY, 1990.

41Postal, S., “Using the Deming quality improvement method to manage medical record department product lines”, Health Technology Assessment Reports, Vol. 10 No. 4, 1990, pp. 34‐40.

42Re, R. and Krousel‐Wood, “How to use continuous quality improvement theory and statistical quality control tools in a multispecialty clinic”, QRB, November 1990, p. 391‐7.

43Eilers, R., “Quality assurance in health care: missions, goals, activities”, Clinical Chemistry, Vol. 21 No. 10, 1975, pp. 1362‐5.

44Bartlett, R.C., “Trends in quality management”, Aicku. Pathol. Lab Med, Vol. 114 No. 11, 1990, pp. 1126‐30.

45Imai, M., Kaizen, Random House, New York, NY, 1986.

46Inglehart, J., “Japan’s medical care system ‐ part two”, New England Journal of Medicine, Vol. 319 No. 17, 1988, pp. 1166‐72.

47Melum, M., “Total quality management: steps to success”, Hospitals, Vol. 64 No. 23, 1990, pp. 42‐4.

Coile, R., Outcomes Management in the New Medicine ‐ Reshaping Medical Practice and Health Care Management, Aspen Publishers, Inc., Rockville, MD, 1989.

Crosby, P.B., Quality without Tears, McGraw‐Hill, New York, NY, 1984.

Ellwood, P., “Outcomes management ‐ a technology of patient experience”, New England Journal of Medicine, Vol. 318 No. 23, 1988, pp. 1550‐56.

Joqnson, J.G., “Successful TQM is a question of leadership”, The Journal for Quality and Participation, Vol. 13 No. 3, 1990, pp. 16‐20.

Juran, J.M., “Strategies for world‐class quality”, Quality Progress, Vol. 24 No. 3, 1991, p. 83.

McLaughlin, C.P. and Kaluzny, A.D., “Total quality management in health: making it work”, Health Care Management Review, Vol. 15 No. 3, 1990, pp. 7‐14.

Sinioris, M.E., “TQM: the new frontier for quality and productivity improvement in health care”, Journal of Quality Assurance, Vol. 12 No. 5, 1990, pp. 14‐17.

Williamson, J.W., Improving Medical Practice and Health Care: A Bibliographic Guide to Information Management in Quality Assurance and Continuing Education, Ballinger Publishing Co., Cambridge, MA, 1977.