The Effect of Compensation on Repurchase Intentions in Service Recovery☆

Journal of Retailing - Tập 84 - Trang 424-434 - 2008
Dhruv Grewal1, Anne L. Roggeveen1, Michael Tsiros2,3
1Babson College, Babson Park, MA 02457, United States
2University of Miami, Miami, FL 33133, United States
3ALBA Graduate Business School, Athens, Greece