TQM as a management strategy for the next millennia

Emerald - Tập 21 Số 5/6 - Trang 855-876 - 2001
SatishMehra1, Joyce M.Hoffman2, DaniloSirias3
1University of Memphis, Memphis, Tennessee, USA
2Stephen F. Austin State University, Nacogdoches, Texas, USA
3Christopher Newport University, Newport News, Virginia, USA

Tóm tắt

Total quality management (TQM) has been acclaimed as an organizational philosophy to enhance global competitiveness. Will TQM continue to be a management philosophy of the future in same shape, size, and design? This paper, through literature search and using field experts, identifies the future role of TQM in businesses facing global markets.

Từ khóa


Tài liệu tham khảo

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