1Independent Total Quality Consultant who has worked with a wide variety of organizations in all sectors of industry and the public service. He is author of Quality through People, Total Quality – The Great Trek and many other workbooks and articles. He chaired the British Quality Foundation’s working party on the Principles of TQM, and is also a member of the IEE Professional Group advising the Institute on TQM. He can be contacted on 0787 461227, or Freepost, Sible Hedingham, Essex CO9 3BR, UK.
