Shoplifting in Retail Clothing Outlets:
Tóm tắt
Presents a report of the study about shoplifting problems in retail clothing outlets which was carried out during the autumn of 1993, with the primary purpose of examining managers′ attitudes towards shoplifting in some detail and the secondary purpose of identifying coping strategies that can be used by retailing managers to deal with shoplifting. Investigates four crucial issues: layout design, magnitude of the problem, prosecution efforts and detection and prevention considerations. Includes recommendations and implications based on a survey taken to help retailers with their shoplifting problems.
Từ khóa
Tài liệu tham khảo
1. “The Five‐fingered Discount”, Time, October1990, p. 67.
2. Cox, D., Cox, A.D. and Moschis, G.P., “When Consumer Behaviour Goes Bad: An Investigation of Adolescent Shoplifting”, Journal of Consumer Research, 17 September 1990, pp. 149‐59.
3. Dacy, J., “To Catch a Shoplifter”, Nations Business, November 1992, p. 72.
4. Levy, M. and Weitz, B.A., Retailing Management, Irwin, Boston, MA, 1992.
5. Mason, J.B. and Mayor, M.L., Modern Retailing: Theory and Practice, 3rd ed., Business Publications, Plano, TX, 1984, pp. 886‐7.
6. Thornton, J., “Shoplifting – Girls Who Steal”,Seventeen, February 1992, pp. 86‐7.
7. Woo, J., “Most States Now Have Laws Permitting Stores to Impose Civil Fines on Shoplifters”, Wall Street Journal, 9 September 1992, pp. B1, B8.
8. Cole, C., “Deterrence and Consumer Fraud”, Journal of Retailing, Vol. 69, 1989, pp. 107‐20.
9. Belson, W., Juvenile Theft: The Casual Factors, Harper & Row, New York, NY, 1975.
10. Klemke, L.W., “Exploring Adolescent Shoplifting”, Sociology and Social Research, Vol. 67 No. 1, 1982, pp. 59‐75.
11. Johnson, R., Juvenile Delinquency and Its Origins, Cambridge University Press, Cambridge, 1991.
12. Moore, R., “College Shoplifters: A Rebuttal of Beck and Mclntire”, Psychological Reports, Vol. 53, December 1983, pp. 1111‐16.
13. Kraut, R.E., “Deterrent and Definitional Influences on Shoplifting”, Social Problems, Vol. 25, February 1976, pp. 358‐68.
14. Lewison, D. and DeLozier, M.W., Retailing: Principles and Practices, Charles E. Merrill, Colombus, OH, 1982, p. 174.
15. Guffey, H., Harris, J. and Laumer, J.F., “Shopper Attitudes towards Shoplifting and Shoplifting Preventive Devices”, Journal of Retailing, Fall 1979, pp. 75‐89.
16. Outcalt, R.F., “Taking the Lift out of Shoplifting”, Dealerscope Merchandising, September 1990, pp. 60‐3.
17. Griffin, R. “Why the Temptation”, Security Management, Vol. 33, December 1989, p. 126.
18. Verrill, A.H., Reducing Shoplifting Losses, US Small Business Administration, Washington, DC, 1984.
19. Carolin, P.J., “Survey of Shoplifters”, Security Management, March 1992, pp. 11A‐12A.
20. Cressey, D., “The Criminal Violation of Financial Trust”, American Sociological Review, Vol. 15, December 1950, p. 742.
21. Adler, S., “Has Your Store Had a Checkup?”, Security Management, April 1993, pp. 61‐2.
22. French, W., Crask, M. and Mader, F., “Retailer′s Assessment of the Shoplifting Problems”, Journal of Retailing, Vol. 60, 1984, pp. 108‐15.
23. Marguardt, R.A., Makens, J.C. and Roe, R.G., Retail Management: Satisfaction of Consumer Needs, CBS College Publishing, New York, NY, 1983, p. 234.
24. US Federal Bureau of Investigation, Uniform Crime Reports for the US, Government Printing Office, Washington, DC, 1988.
25. Johnson, S.L., Sommer, R. and Martino, V., “Consumer Behaviour at Bulk Food Bins”, Journal of Consumer Research, Vol. 12, June1985, pp. 114‐17.
26. Geurts, M. and Johnston, E., “Shoplifting‐Deviant Consumer Behavior”, Retail Control, Vol. 41, March 1973, pp. 43‐50.
27. LaBurtis, M.A., “A Study of Retail Store Security with Regard to Shoplifting in Metropolitan Savannah, Georgia”, unpublished PhD dissertation, University of Arkansas, Department of Business Administration, 1975.