Tóm tắt
PurposeExplains how Thomson NETg has partnered Scottish Water to provide a wide range of online courses, accessible from home, in professional and information technology skills.Design/methodology/approachPresents information from interviews with employees of Thomson NETg and Scottish Water.FindingsDescribes the range of bespoke content that has been created for Scottish Water's contact centre staff using Thomson NETg's course‐authoring tool, Lectora. Highlights the marketing campaign that helped to drive usage, so that learning time rose from 136 hours per month in December 2004 to 306 hours in March 2005.Practical implicationsAdvances the view that the ease of access to learning means everyone has the potential to learn and increase efficiency and productivity, from office staff to those working in the treatment works, depots and field locations.Originality/valueDemonstrates that the learning solution helped Scottish Water to reduce its need for tutor‐led IT courses by approximately 70 percent.
