Scale development: ten main limitations and recommendations to improve future research practices
Tóm tắt
Từ khóa
Tài liệu tham khảo
Aagja, J. P., & Garg, R. (2010). Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context. International Journal of Pharmaceutical and Healthcare Marketing, 4(10), 60–83. http://dx.doi.org/10.1108/17506121011036033 .
Ahmad, N., Awan, M. U., Raouf, A., & Sparks, L. (2009). Development of a service quality scale for pharmaceutical supply chains. International Journal of Pharmaceutical and Healthcare Marketing, 3(1), 26–45. http://dx.doi.org/10.1108/17506120910948494 .
Akter, S., D’Ambra, J., & Ray, P. (2013). Development and validation of an instrument to measure user perceived service quality of mHealth. Information and Management, 50, 181–195. http://dx.doi.org/10.1016/j.im.2013.03.001 .
Alvarado-Herrera, A, Bigne, E, Aldas-Manzano, J, & Curras-Perez, R. (2015). A scale for measuring consumer perceptions of corporate social responsibility following the sustainable development paradigm. Journal of Business Ethics, 1-20. doi: http://dx.doi.org/10.1007/s10551-015-2654-9
Arias, M. R. M., Lloreda, M. J. H., & Lloreda, M. V. H. (2014). Psicometría. S.A.: Alianza Editorial
Armfield, J. M. (2010). Development and psychometric evaluation of the Index of Dental Anxiety and Fear (IDAF-4C+). Psychological Assessment, 22(2), 279–287. http://dx.doi.org/10.1037/a0018678 .
Arrindell, W. A., & van der Ende, J. (1985). An empirical-test of the utility of the observations-to-variables ratio in factor and components analysis. Applied Psychological Measurement, 9(2), 165–178. http://dx.doi.org/10.1177/014662168500900205 .
Atkins, K. G., & Kim, Y. (2012). Smart shopping: conceptualization and measurement. International Journal of Retail and Distribution Management, 40(5), 360–375. http://dx.doi.org/10.1108/09590551211222349 .
Bagdare, S., & Jain, R. (2013). Measuring retail customer experience. International Journal of Retail and Distribution Management, 41(10), 790–804. http://dx.doi.org/10.1108/IJRDM-08-2012-0084 .
Bakar, H. A., & Mustaffa, C. S. (2013). Organizational communication in Malaysia organizations. Corporate Communications: An International Journal, 18(1), 87–109. http://dx.doi.org/10.1108/13563281311294146 .
Barrett, P. T., & Kline, P. (1981). The observation to variable ratio in factor analysis. Personality Study and Group Behavior, 1, 23–33.
Bastos, J. L., Celeste, R. K., Faerstein, E., & Barros, A. J. D. (2010). Racial discrimination and health: a systematic review of scales with a focus on their psychometric properties. Social Science and Medicine, 70, 1091–1099. http://dx.doi.org/10.1016/j.socscimed.2009.12.20 .
Beaudreuil, J, Allard, A, Zerkak, D, Gerber, RA, Cappelleri, JC, Quintero, N, Lasbleiz, S, … Bardin, T. (2011). Unite’ Rhumatologique des Affections de la Main (URAM) Scale: development and validation of a tool to assess Dupuytren’s disease–specific disability. Arthritis Care & Research, 63(10), 1448-1455. doi: http://dx.doi.org/10.1002/acr.20564
Bhattacherjee, A. (2002). Individual trust in online firms: scale development and initial test. Journal of Management Information Systems, 19(1), 211–241. http://dx.doi.org/10.1080/07421222.2002.11045715 .
Blankson, C., Cheng, J. M., & Spears, N. (2007). Determinants of banks selection in USA, Taiwan and Ghana. International Journal of Bank Marketing, 25(7), 469–489. http://dx.doi.org/10.1108/02652320710832621 .
Blankson, C., Paswan, A., & Boakye, K. G. (2012). College students’ consumption of credit cards. International Journal of Bank Marketing, 30(7), 567–585. http://dx.doi.org/10.1108/02652321211274327 .
Bolton, D. L., & Lane, M. D. (2012). Individual entrepreneurial orientation: development of a measurement instrument. Education + Training, 54(2/3), 219–233. http://dx.doi.org/10.1108/00400911211210314 .
Bova, C., Fennie, K. P., Watrous, E., Dieckhaus, K., & Williams, A. B. (2006). The health care relationship (HCR) trust scale: development and psychometric evaluation. Research in Nursing and Health, 29, 477–488. http://dx.doi.org/10.1002/nur.20158 .
Bowen, H. P., & Wiersema, M. F. (1999). Matching method to paradigm in strategy research: limitations of cross-sectional analysis and some methodological alternatives. Strategic Management Journal, 20, 625–636.
Boyar, S. L., Campbell, N. S., Mosley, D. C., Jr., & Carson, C. M. (2014). Development of a work/family social support measure. Journal of Managerial Psychology, 29(7), 901–920. http://dx.doi.org/10.1108/JMP-06-2012-0189 .
Brock, J. K., & Zhou, Y. (2005). Organizational use of the internet. Internet Research, 15(1), 67–87. http://dx.doi.org/10.1108/10662240510577077 .
Brun, I., Rajaobelina, L., & Ricard, L. (2014). Online relationship quality: scale development and initial testing. International Journal of Bank Marketing, 32(1), 5–27. http://dx.doi.org/10.1108/IJBM-02-2013-0022 .
Butt, M. M., & Run, E. C. (2010). Private healthcare quality: applying a SERVQUAL model. International Journal of Health Care Quality Assurance, 23(7), 658–673. http://dx.doi.org/10.1108/09526861011071580 .
Caro, L. M., & García, J. A. M. (2007). Measuring perceived service quality in urgent transport service. Journal of Retailing and Consumer Services, 14, 60–72. http://dx.doi.org/10.1016/j.jretconser.2006.04.001 .
Chahal, H., & Kumari, N. (2012). Consumer perceived value. International Journal of Pharmaceutical and Healthcare Marketing, 6(2), 167–190. http://dx.doi.org/10.1108/17506121211243086 .
Chen, H., Tian, Y., & Daugherty, P. J. (2009). Measuring process orientation. The International Journal of Logistics Management, 20(2), 213–227. http://dx.doi.org/10.1108/09574090910981305 .
Choi, S. W., Victorson, D. E., Yount, S., Anton, S., & Cella, D. (2011). Development of a conceptual framework and calibrated item banks to measure patient-reported dyspnea severity and related functional limitations. Value in Health, 14, 291–306. http://dx.doi.org/10.1016/j.jval.2010.06.001 .
Christophersen, T., & Konradt, U. (2012). Development and validation of a formative and a reflective measure for the assessment of online store usability. Behaviour and Information Technology, 31(9), 839–857. http://dx.doi.org/10.1080/0144929X.2010.529165 .
Churchill, G. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64–73. http://dx.doi.org/10.2307/3150876 .
Cicero, D. C., Kerns, J. G., & McCarthy, D. M. (2010). The Aberrant Salience Inventory: a new measure of psychosis proneness. Psychological Assessment, 22(3), 688–701. http://dx.doi.org/10.1037/a0019913 .
Clark, L. A., & Watson, D. (1995). Constructing validity: basic issues in objective scale development. Psychological Assessment, 7(3), 309–319. http://dx.doi.org/10.1037/1040-3590.7.3.309 .
Coker, B. L. S., Ashill, N. J., & Hope, B. (2011). Measuring internet product purchase risk. European Journal of Marketing, 45(7/8), 1130–1151. http://dx.doi.org/10.1108/03090561111137642 .
Coleman, D., Chernatony, L., & Christodoulides, G. (2011). B2B service brand identity: scale development and validation. Industrial Marketing Management, 40, 1063–1071. http://dx.doi.org/10.1016/j.indmarman.2011.09.010 .
Collins, L. M., Schafer, J. L., & Kam, C.-M. (2001). A comparison of inclusive and restrictive strategies in modern missing data procedures. Psychological Methods, 6(4), 330–351. http://dx.doi.org/10.1037/1082-989X.6.4.330 .
Colwell, S. R., Aung, M., Kanetkar, V., & Holden, A. L. (2008). Toward a measure of service convenience: multiple-item scale development and empirical test. Journal of Services Marketing, 22(2), 160–169. http://dx.doi.org/10.1108/08876040810862895 .
Cossette, S., Cara, C., Ricard, N., & Pepin, J. (2005). Assessing nurse–patient interactions from a caring perspective: report of the development and preliminary psychometric testing of the Caring Nurse–Patient Interactions Scale. International Journal of Nursing Studies, 42, 673–686. http://dx.doi.org/10.1016/j.ijnurstu.2004.10.004 .
Dennis, R. S., & Bocarnea, M. (2005). Development of the servant leadership assessment instrument. Leadership and Organization Development Journal, 26(8), 600–615. http://dx.doi.org/10.1108/01437730510633692 .
DeVellis, R. F. (2003). Scale development: theory and applications (2nd ed.). Newbury Park: Sage Publications.
Devlin, J. F., Roy, S. K., & Sekhon, H. (2014). Perceptions of fair treatment in financial services. European Journal of Marketing, 48(7/8), 1315–1332. http://dx.doi.org/10.1108/EJM-08-2012-0469 .
Dunham, A., & Burt, C. (2014). Understanding employee knowledge: the development of an organizational memory scale. The Learning Organization, 21(2), 126–145. http://dx.doi.org/10.1108/TLO-04-2011-0026 .
Edwards, J. R., Knight, D. K., Broome, K. M., & Flynn, P. M. (2010). The development and validation of a transformational leadership survey for substance use treatment programs. Substance Use and Misuse, 45, 1279–1302. http://dx.doi.org/10.3109/10826081003682834 .
Feuerstein, M., Nicholas, R. A., Huang, G. D., Haufler, A. J., Pransky, G., & Robertson, M. (2005). Workstyle: development of a measure of response to work in those with upper extremity pain. Journal of Occupational Rehabilitation, 15(2), 87–104. http://dx.doi.org/10.1007/s10926-005-3420-0 .
Fisher, R. J. (1993). Social desirability bias and the validity of indirect questioning. Journal of Consumer Research, 20(2), 303–315. http://dx.doi.org/10.1086/209351 .
Fisher, R., Maritz, A., & Lobo, A. (2014). Evaluating entrepreneurs’ perception of success. International Journal of Entrepreneurial Behavior and Research, 20(5), 478–492. http://dx.doi.org/10.1108/IJEBR-10-2013-0157 .
Flight, R. L., D’Souza, G., & Allaway, A. W. (2011). Characteristics-based innovation adoption: scale and model validation. Journal of Product and Brand Management, 20(5), 343–355. http://dx.doi.org/10.1108/10610421111157874 .
Forbush, KT, Wildes, JE, Pollack, LO, Dunbar, D, Luo, J, Patterson, P, Petruzzi, L, … Watson, D. (2013). Development and validation of the Eating Pathology Symptoms Inventory (EPSI). Psychological Assessment, 25(3), 859-878. doi: http://dx.doi.org/10.1037/a0032639 .
Foster, J. D., McCain, J. L., Hibberts, M. F., Brunell, A. B., & Johnson, B. (2015). The grandiose narcissism scale: a global and facet-level measure of grandiose narcissism. Personality and Individual Differences, 73, 12–16. http://dx.doi.org/10.1016/j.paid.2014.08.042 .
Franche, R., Corbière, M., Lee, H., Breslin, F. C., & Hepburn, G. (2007). The readiness for return-to-work (RRTW) scale: development and validation of a self-report staging scale in lost-time claimants with musculoskeletal disorders. Journal of Occupational Rehabilitation, 17, 450–472. http://dx.doi.org/10.1007/s10926-007-9097-9 .
Gesten, E. L. (1976). A health resources inventory: the development of a measure of the personal and social competence of primary-grade children. Journal of Consulting and Clinical Psychology, 44(5), 775–786. http://dx.doi.org/10.1037/0022-006X.44.5.775 .
Gibbons, C. J., Kenning, C., Coventry, P. A., Bee, P., Bundy, C., Fisher, L., & Bower, P. (2013). Development of a Multimorbidity Illness Perceptions Scale (MULTIPleS). PloS One, 8(12), e81852. http://dx.doi.org/10.1371/journal.pone.0081852 .
Gligor, D. M., & Holcomb, M. (2014). The road to supply chain agility: an RBV perspective on the role of logistics capabilities. The International Journal of Logistics Management, 25(1), 160–179. http://dx.doi.org/10.1108/IJLM-07-2012-0062 .
Glynn, N. W., Santanasto, A. J., Simonsick, E. M., Boudreau, R. M., Beach, S. R., Schulz, R., & Newman, A. B. (2015). The Pittsburgh fatigability scale for older adults: development and validation. Journal of American Geriatrics Society, 63, 130–135. http://dx.doi.org/10.1111/jgs.13191 .
Gottlieb, U., Brown, M., & Ferrier, L. (2014). Consumer perceptions of trade show effectiveness. European Journal of Marketing, 48(1/2), 89–107. http://dx.doi.org/10.1108/EJM-06-2011-0310 .
Hair Junior, J. F., Black, W. C., Babin, N. J., Anderson, R. E., & Tatham, R. L. (2009). Análise multivariada de dados (6ath ed.). São Paulo: Bookman.
Hall, M. A., Camacho, F., Dugan, E., & Balkrishnan, R. (2002). Trust in the medical profession: conceptual and measurement issues. Health Services Research, 37(5), 1419–1439. http://dx.doi.org/10.1111/1475-6773.01070 .
Han, H., Back, K., & Kim, Y. (2011). A multidimensional scale of switching barriers in the full-service restaurant industry. Cornell Hospitality Quarterly, 52(1), 54–-63. http://dx.doi.org/10.1177/1938965510389261 .
Hardesty, D. M., & Bearden, W. O. (2004). The use of expert judges in scale development Implications for improving face validity of measures of unobservable constructs. Journal of Business Research, 57, 98–107. http://dx.doi.org/10.1016/S0148-2963(01)00295-8 .
Henderson-King, D., & Henderson-King, E. (2005). Acceptance of cosmetic surgery: scale development and validation. Body Image, 2, 137–149. http://dx.doi.org/10.1016/j.bodyim.2005.03.003 .
Hernandez, J. M. C., & Santos, C. C. (2010). Development-based trust: proposing and validating a new trust measurement model for buyer-seller relationships. Brazilian Administration Review, 7(2), 172–197. http://dx.doi.org/10.1590/S1807-76922010000200005 .
Hildebrandt, T., Langenbucher, J., & Schlundt, D. G. (2004). Muscularity concerns among men: development of attitudinal and perceptual measures. Body Image, 1, 169–181. http://dx.doi.org/10.1016/j.bodyim.2004.01.001 .
Hilsenroth, M. J., Blagys, M. D., Ackerman, S. J., Bonge, D. R., & Blais, M. A. (2005). Measuring psychodynamic-interpersonal and cognitive-behavioral techniques: development of the comparative psychotherapy process scale. Psychotherapy: Theory, Research, Practice, Training, 42(3), 340–356. http://dx.doi.org/10.1037/0033-3204.42.3.340 .
Hinkin, T. R. (1995). A review of scale development practices in the study of organizations. Journal of Management, 21(5), 967–988. http://dx.doi.org/10.1177/014920639502100509 .
Ho, C. B., & Lin, W. (2010). Measuring the service quality of internet banking: scale development and validation. European Business Review, 22(1), 5–24. http://dx.doi.org/10.1108/09555341011008981 .
Hutz, CS, Bandeira, DR, & Trentini, CM. (Org.). (2015). Psicometria. Porto Alegre, Artmed
Jong, N., Van Leeuwen, R. G. J., Hoekstra, H. A., & van der Zee, K. I. (2014). CRIQ: an innovative measure using comparison awareness to avoid self-presentation tactics. Journal of Vocational Behavior, 84, 199–214. http://dx.doi.org/10.1016/j.jvb.2014.01.003 .
Kapuscinski, A. N., & Masters, K. S. (2010). The current status of measures of spirituality: a critical review of scale development. Psychology of Religion and Spirituality, 2(4), 191–205. http://dx.doi.org/10.1037/a0020498 .
Khine, M. S. (2008). Knowing, knowledge and beliefs: epistemological studies across diverse cultures. New York: Springer.
Khorsan, R, & Crawford, C. (2014). External validity and model validity: a conceptual approach for systematic review methodology. Evidence-Based Complementary and Alternative Medicine, 2014, Article ID 694804, 12 pages. doi: http://dx.doi.org/10.1155/2014/694804
Kim, S., Cha, J., Knutson, B. J., & Beck, J. A. (2011). Development and testing of the Consumer Experience Index (CEI). Managing Service Quality: An International Journal, 21(2), 112–132. http://dx.doi.org/10.1108/09604521111113429 .
Kim, D., Lee, Y., Lee, J., Nam, J. K., & Chung, Y. (2014). Development of Korean smartphone addiction proneness scale for youth. PloS One, 9(5), e97920. http://dx.doi.org/10.1371/journal.pone.0097920 .
King, M. F., & Bruner, G. C. (2000). Social desirability bias: a neglected aspect of validity testing. Psychology and Marketing, 17(2), 79–103. http://dx.doi.org/10.1002/(SICI)1520-6793(200002)17:2<79::AID-MAR2>3.0.CO;2-0 .
Kwon, W., & Lennon, S. J. (2011). Assessing college women’s associations of American specialty apparel brands. Journal of Fashion Marketing and Management: An International Journal, 15(2), 242–256. http://dx.doi.org/10.1108/13612021111132663 .
Ladhari, R. (2010). Developing e-service quality scales: a literature review. Journal of Retailing and Consumer Services, 17, 464–477. http://dx.doi.org/10.1016/j.jretconser.2010.06.003 .
Lin, J. C., & Hsieh, P. (2011). Assessing the self-service technology encounters: development and validation of SSTQUAL scale. Journal of Retailing, 87(2), 194–206. http://dx.doi.org/10.1016/j.jretai.2011.02.006 .
Lombaerts, K., Backer, F., Engels, N., Van Braak, J., & Athanasou, J. (2009). Development of the self-regulated learning teacher belief scale. European Journal of Psychology of Education, 24(1), 79–96. http://dx.doi.org/10.1007/BF03173476 .
Lucas-Carrasco, R., Eser, E., Hao, Y., McPherson, K. M., Green, A., & Kullmann, L. (2011). The quality of care and support (QOCS) for people with disability scale: development and psychometric properties. Research in Developmental Disabilities, 32, 1212–1225. http://dx.doi.org/10.1016/j.ridd.2010.12.030 .
MacKenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct measurement and validation procedures in MIS and behavioral research: integrating new and existing techniques. MIS Quarterly, 35(2), 293–334.
Mahudin, N. D. M., Cox, T., & Griffiths, A. (2012). Measuring rail passenger crowding: scale development and psychometric properties. Transportation Research Part, F 15, 38–51. http://dx.doi.org/10.1016/j.trf.2011.11.006 .
Malhotra, N. K. (2004). Pesquisa de marketing: Uma orientação aplicada (4ath ed.). Porto Alegre: Bookman.
Medina-Pradas, C., Navarro, J. B., López, S. R., Grau, A., & Obiols, J. E. (2011). Further development of a scale of perceived expressed emotion and its evaluation in a sample of patients with eating disorders. Psychiatry Research, 190, 291–296. http://dx.doi.org/10.1016/j.psychres.2011.06.011 .
Meneses, J., Barrios, M., Bonillo, A., Cosculluela, A., Lozano, L. M., Turbany, J., & Valero, S. (2014). Psicometría. Barcelona: Editorial UOC.
Morean, M. E., Corbin, W. R., & Treat, T. A. (2012). The anticipated effects of alcohol scale: development and psychometric evaluation of a novel assessment tool for measuring alcohol expectancies. Psychological Assessment, 24(4), 1008–1023. http://dx.doi.org/10.1037/a0028982 .
Morgado, F. F. R., Campana, A. N. N. B., & Tavares, M. C. G. C. F. (2014). Development and validation of the self-acceptance scale for persons with early blindness: the SAS-EB. PloS One, 9(9), e106848. http://dx.doi.org/10.1371/journal.pone.0106848 .
Nagy, B. G., Blair, E. S., & Lohrke, F. T. (2014). Developing a scale to measure liabilities and assets of newness after start-up. International Entrepreneurship and Management Journal, 10, 277–295. http://dx.doi.org/10.1007/s11365-012-0219-2 .
Napoli, J., Dickinson, S. J., Beverland, M. B., & Farrelly, F. (2014). Measuring consumer-based brand authenticity. Journal of Business Research, 67, 1090–1098. http://dx.doi.org/10.1016/j.jbusres.2013.06.001 .
Negra, A., & Mzoughi, M. N. (2012). How wise are online procrastinators? A scale development. Internet Research, 22(4), 426–442. http://dx.doi.org/10.1108/10662241211250971 .
Ngorsuraches, S., Lerkiatbundit, S., Li, S. C., Treesak, C., Sirithorn, R., & Korwiwattanakarn, M. (2007). Development and validation of the patient trust in community pharmacists (TRUST-Ph) scale: results from a study conducted in Thailand. Research in Social and Administrative Pharmacy, 4, 272–283. http://dx.doi.org/10.1016/j.sapharm.2007.10.002 .
Nunnally, J. C. (1967). Psychometric theory. New York: McGraw Hill.
Oh, H. (2005). Measuring affective reactions to print apparel advertisements: a scale development. Journal of Fashion Marketing and Management: An International Journal, 9(3), 283–305. http://dx.doi.org/10.1108/13612020510610426 .
Olaya, B, Marsà, F, Ochoa, S, Balanzá-Martínez, V, Barbeito, S, González-Pinto, A, … Haro, JM. (2012). Development of the insight scale for affective disorders (ISAD): modification from the scale to assess unawareness of mental disorder. Journal of Affective Disorders, 142, 65-71. doi: http://dx.doi.org/10.1016/j.jad.2012.03.041 .
Omar, N. A., & Musa, R. (2011). Measuring service quality in retail loyalty programmes (LPSQual). International Journal of Retail and Distribution Management, 39(10), 759–784. http://dx.doi.org/10.1108/09590551111162257 .
Pan, J., Wong, D. F. K., & Ye, S. (2013). Post-migration growth scale for Chinese international students: development and validation. Journal of Happiness Studies, 14, 1639–1655. http://dx.doi.org/10.1007/s10902-012-9401-z .
Pasquali, L. (2010). Instrumentação psicológica: fundamentos e práticas. Porto Alegre: Artmed.
Patwardhan, H., & Balasubramanian, S. K. (2011). Brand romance: a complementary approach to explain emotional attachment toward brands. Journal of Product and Brand Management, 20(4), 297–308. http://dx.doi.org/10.1108/10610421111148315 .
Pimentel, C. E., Gouveia, V. V., & Pessoa, V. S. (2007). Escala de Preferência Musical: construção e comprovação da sua estrutura fatorial. Psico-USF, 12(2), 145–155.
Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., & Klinger, R. L. (2013). Are we really measuring what we say we’re measuring? Using video techniques to supplement traditional construct validation procedures. Journal of Applied Psychology, 98(1), 99–113. http://dx.doi.org/10.1037/a0029570 .
Pommer, AM, Prins, L, van Ranst, D, Meijer, J, Hul, AV, Janssen, J, … Pop, VJM. (2013). Development and validity of the Patient-Centred COPD Questionnaire (PCQ). Journal of Psychosomatic Research, 75, 563-571. doi: http://dx.doi.org/10.1016/j.jpsychores.2013.10.001
Prados, J. M. (2007). Development of a new scale of beliefs about the worry consequences. Annals of Psychology, 23(2), 226–230.
Raykov, T. (2008). Alpha if item deleted: a note on loss of criterion validity in scale development if maximizing coefficient alpha. British Journal of Mathematical and Statistical Psychology, 61, 275–285. http://dx.doi.org/10.1348/000711007X188520 .
Reed, L. L., Vidaver-Cohen, D., & Colwell, S. R. (2011). A new scale to measure executive servant leadership: development, analysis, and implications for research. Journal of Business Ethics, 101, 415–434. http://dx.doi.org/10.1007/s10551-010-0729-1 .
Reise, S. P., Waller, N. G., & Comrey, A. L. (2000). Factor analysis and scale revision. Psychological Assessment, 12(3), 287–297. http://dx.doi.org/10.1037//1040-3590.12.3.287 .
Rice, S. M., Fallon, B. J., Aucote, H. M., & Möller-Leimkühler, A. M. (2013). Development and preliminary validation of the male depression risk scale: Furthering the assessment of depression in men. Journal of Affective Disorders, 151, 950–958. http://dx.doi.org/10.1016/j.jad.2013.08.013 .
Riedel, M., Spellmann, I., Schennach-Wolff, R., Obermeier, M., & Musil, R. (2011). The RSM-scale: a pilot study on a new specific scale for self- and observer-rated quality of life in patients with schizophrenia. Quality of Life Research, 20, 263–272. http://dx.doi.org/10.1007/s11136-010-9744-z .
Roberson, R. B., III, Elliott, T. R., Chang, J. E., & Hill, J. N. (2014). Exploratory factor analysis in rehabilitation psychology: a content analysis. Rehabilitation Psychology, 59(4), 429–438. http://dx.doi.org/10.1037/a0037899 .
Rodrigues, A. C. A., & Bastos, A. V. B. (2012). Organizational entrenchment: scale development and validation. Psicologia: Reflexão e Crítica, 25(4), 688–700. http://dx.doi.org/10.1590/S0102-79722012000400008 .
Rodríguez, I., Kozusznik, M. W., & Peiró, J. M. (2013). Development and validation of the Valencia Eustress-Distress Appraisal Scale. International Journal of Stress Management, 20(4), 279–308. http://dx.doi.org/10.1037/a0034330 .
Rosenthal, S. (2011). Measuring knowledge of indoor environmental hazards. Journal of Environmental Psychology, 31, 137–146. http://dx.doi.org/10.1016/j.jenvp.2010.08.003 .
Saxena, S., Ayers, C. R., Dozier, M. E., & Maidment, K. M. (2015). The UCLA Hoarding Severity Scale: development and validation. Journal of Affective Disorders, 175, 488–493. http://dx.doi.org/10.1016/j.jad.2015.01.030 .
Schafer, J. L., & Graham, J. W. (2002). Missing data: our view of the state of the Art. Psychological Methods, 7(2), 147–177. http://dx.doi.org/10.1037//1082-989X.7.2.147 .
Schlosser, F. K., & McNaughton, R. B. (2009). Using the I-MARKOR scale to identify market-oriented individuals in the financial services sector. Journal of Services Marketing, 23(4), 236–248. http://dx.doi.org/10.1108/08876040910965575 .
Sewitch, M. J., Abrahamowicz, M., Dobkin, P. L., & Tamblyn, R. (2003). Measuring differences between patients’ and physicians’ health perceptions: the patient–physician discordance scale. Journal of Behavioral Medicine, 26(3), 245–263. http://dx.doi.org/10.1023/A:1023412604715 .
Sharma, P. (2010). Measuring personal cultural orientations: scale development and validation. Journal of the Academy of Marketing Science, 38, 787–806. http://dx.doi.org/.1007/s11747-009-0184-7 .
Sharma, D., & Gassenheimer, J. B. (2009). Internet channel and perceived cannibalization. European Journal of Marketing, 43(7/8), 1076–1091. http://dx.doi.org/10.1108/03090560910961524 .
Shawyer, F., Ratcliff, K., Mackinnon, A., Farhall, J., Hayes, S. C., & Copolov, D. (2007). The Voices Acceptance and Action Scale (VAAS): pilot data. Journal of Clinical Psychology, 63(6), 593–606. http://dx.doi.org/10.1002/jclp.20366 .
Sin, L. Y. M., Tse, A. C. B., & Yim, F. H. K. (2005). CRM: conceptualization and scale development. European Journal of Marketing, 39(11/12), 1264–1290. http://dx.doi.org/10.1108/03090560510623253 .
Sohn, D., & Choi, S. M. (2014). Measuring expected interactivity: scale development and validation. New Media and Society, 16(5), 856–870. http://dx.doi.org/10.1177/1461444813495808 .
Song, J. H., Uhm, D., & Yoon, S. W. (2011). Organizational knowledge creation practice. Leadership and Organization Development Journal, 32(3), 243–259. http://dx.doi.org/10.1108/01437731111123906 .
Staines, Z. (2013). Managing tacit investigative knowledge: measuring “investigative thinking styles”. Policing: An International Journal of Police Strategies and Management, 36(3), 604–619. http://dx.doi.org/10.1108/PIJPSM-07-2012-0072 .
Sultan, P., & Wong, H. (2010). Performance-based service quality model: an empirical study on Japanese universities. Quality Assurance in Education, 18(2), 126–143. http://dx.doi.org/10.1108/09684881011035349 .
Sveinbjornsdottir, S., & Thorsteinsson, E. B. (2008). Adolescent coping scales: a critical psychometric review. Scandinavian Journal of Psychology, 49(6), 533–548. http://dx.doi.org/10.1111/j.1467-9450.2008.00669.x .
Swaid, S. I., & Wigand, R. T. (2009). Measuring the quality of E-Service: scale development and initial validation. Journal of Electronic Commerce Research, 10(1), 13–28.
Tanimura, C., Morimoto, M., Hiramatsu, K., & Hagino, H. (2011). Difficulties in the daily life of patients with osteoarthritis of the knee: scale development and descriptive study. Journal of Clinical Nursing, 20, 743–753. http://dx.doi.org/10.1111/j.1365-2702.2010.03536.x .
Taute, H. A., & Sierra, J. (2014). Brand tribalism: an anthropological perspective. Journal of Product and Brand Management, 23(1), 2–15. http://dx.doi.org/10.1108/JPBM-06-2013-0340 .
Tombaugh, J. R., Mayfield, C., & Durand, R. (2011). Spiritual expression at work: exploring the active voice of workplace spirituality. International Journal of Organizational Analysis, 19(2), 146–170. http://dx.doi.org/10.1108/19348831111135083 .
Turker, D. (2009). Measuring corporate social responsibility: a scale development study. Journal of Business Ethics, 85, 411–427. http://dx.doi.org/10.1007/s10551-008-9780-6 .
Uzunboylu, H., & Ozdamli, F. (2011). Teacher perception for m-learning: scale development and teachers’ perceptions. Journal of Computer Assisted Learning, 27, 544–556. http://dx.doi.org/10.1111/j.1365-2729.2011.00415.x .
Van der Gaag, M, Schütz, C, ten Napel, A, Landa, Y, Delespaul, P, Bak, M, … Hert, M. (2013). Development of the Davos Assessment of Cognitive Biases Scale (DACOBS). Schizophrenia Research, 144, 63-71. doi: http://dx.doi.org/10.1016/j.schres.2012.12.010
Von Steinbüchel, N, Wilson, L, Gibbons, H, Hawthorne, G, Höfer, S, Schmidt, S, … Truelle, J. (2010). Journal of Neurotrauma, 27, 1167-1185. doi: http://dx.doi.org/10.1089/neu.2009.1076
Voon, B. H., Abdullah, F., Lee, N., & Kueh, K. (2014). Developing a HospiSE scale for hospital service excellence. International Journal of Quality and Reliability Management, 31(3), 261–280. http://dx.doi.org/10.1108/IJQRM-10-2012-0143 .
Walshe, M., Peach, R. K., & Miller, N. (2009). Dysarthria Impact Profile: development of a scale to measure psychosocial effects. International Journal of Language and Communication Disorders, 44(5), 693–715. http://dx.doi.org/10.1080/13682820802317536 .
Wang, C. L., & Mowen, J. C. (1997). The separateness-connectedness self-schema: scale development and application to message construction. Psychology and Marketing, 14(2), 185–207. http://dx.doi.org/10.1002/(SICI)1520-6793(199703)14:2<185::AID-MAR5>3.0.CO;2-9 .
Wepener, M., & Boshoff, C. (2015). An instrument to measure the customer-based corporate reputation of large service organizations. Journal of Services Marketing, 29(3), 163–172. http://dx.doi.org/10.1108/JSM-01-2014-0026 .
Williams, Z., Ponder, N., & Autry, C. W. (2009). Supply chain security culture: measure development and validation. The International Journal of Logistics Management, 20(2), 243–260. http://dx.doi.org/10.1108/09574090910981323 .
Wilson, N. L., & Holmvall, C. M. (2013). The development and validation of the incivility from customers scale. Journal of Occupational Health Psychology, 18(3), 310–326. http://dx.doi.org/10.1037/a0032753 .
Yang, M., Weng, S., & Hsiao, P. (2014). Measuring blog service innovation in social media services. Internet Research, 24(1), 110–128. http://dx.doi.org/10.1108/IntR-12-2012-0253 .
Zhang, X., & Hu, D. (2011). Farmer-buyer relationships in China: the effects of contracts, trust and market environment. China Agricultural Economic Review, 3(1), 42–53. http://dx.doi.org/10.1108/17561371111103534 .