Safety in numbers: moving to a standard crash‐call number

Emerald - 2004
ChrisRanger1
1Assistant Director of Safety Solutions and Crash Call Project Lead, National Patient Safety Agency, London, UK

Tóm tắt

The Department of Health and the Cabinet Office's Regulatory Impact Unit want to eliminate unnecessary bureaucratic burdens on front‐line NHS staff. They asked the National Patient Safety Agency (NPSA) to look at the pattern of telephone numbers used by NHS acute trusts to summon the emergency teams that deal with cardiac arrests and the feasibility of introducing one telephone number for cardiac arrests across all hospitals. Greater staff mobility, the increased use of agency and locum staff due to mergers and an increase in the number of trusts using more than one telephone number to summon hospital crash teams mean heightened risk of confusion and possible delays in treatment for patients. A survey of NHS acute trusts found that at least 27 different crash call numbers were in use in NHS hospitals. The number 2222 was the most frequently used crash call number. The NPSA recommended in a Patient Safety Alert issued in February 2004 that all NHS organisations providing acute services in England and Wales should plan to use this as their standard crash call number.

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Tài liệu tham khảo

Cabinet Office/Department of Health (2002), Joint Programme to Reduce Burdens on Front‐line Staff, July, Cabinet Office/Department of Health, London.

Department of Health (1997), Health Building Note 48, Department of Health, London.

National Patient Safety Agency (2004), Establishing a Standard Crash Call Number in Hospitals in England and Wales: Summary Report of Survey of Acute Trusts in England, February, National Patient Safety, London, available at: www.npsa.nhs.uk and www.nhsia.nhs.uk.

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