Retailing as a career: a comparative study of marketers

Journal of Retailing - Tập 78 - Trang 71-76 - 2002
Gary K. Rhoads1, William R. Swinyard1, Michael D. Geurts1, William D. Price1
1Brigham Young University, 660 TNRB, Provo, Utah 84602, USA

Tài liệu tham khảo

Brennan, 1988 Churchill, 1985, The Determinants of Salesperson Performance, Journal of Marketing Research, 22, 103, 10.2307/3151357 Crosson, 1995, Retailers, The Tampa Tribune, 1 Donnelly, 1975, Role clarity and the salesman, Journal of Marketing, 39, 71, 10.2307/1250806 Gable, 1984, Predicting voluntary managerial trainee turnover in a large retailing organization from information on an employment application blank, Journal of Retailing, 60, 43 Golembiewski, 1986 Gush, 1996, Graduates into the retail industry, International Journal of Retail & Distribution Management, 24, 5, 10.1108/09590559610148170 Hackman, 1975, Development of the job diagnostic survey, Journal of Applied Psychology, 60, 159, 10.1037/h0076546 Helliker, 1995, Sold on the job, Wall Street Journal Section A (August), 1, 25 Heskett, 1994, Putting the service-profit chain to work, Harvard Business Review, 72, 164 Kelloway, 1991, Job characteristics, role stress, and mental health, Journal of Occupational Psychology, 64, 291, 10.1111/j.2044-8325.1991.tb00561.x Loher, 1985, A meta-analysis of the relations of job characteristics to job satisfaction, Journal of Applied Psychology, 70, 280, 10.1037/0021-9010.70.2.280 Maslach, 1981, The measurement of experienced burnout, Journal of Occupational Behavior, 2, 99, 10.1002/job.4030020205 1995 Oliver, 1977, Determinants and consequences of role conflict and ambiguity among retail sales managers, Journal of Retailing, 53, 47 Pearson, 1994, Holding onto employees; keeping and finding employees in the retail industry; an independent point of view, Stores, 76, 53 Peterfreund, 1980 Porter, 1974, Organizational commitment, job satisfaction and turnover among psychiatric technicians, Journal of Applied Psychology, 59, 603, 10.1037/h0037335 Rizzo, 1970, Role conflict and ambiguity in complex organizations, Administrative Science Quarterly, 15, 150, 10.2307/2391486 Singh, 1994, Behavioral and psychological consequences of boundary spanning burnout for customer service representatives, Journal of Marketing Research, 31, 558, 10.2307/3151883 Singh, 1996, Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners, Journal of Marketing, 60, 69, 10.2307/1251842 Stevens, 1989, Despite cuts, retailing still a draw, Chicago Tribune, 8 Suttle, 1977, Improving life at work—problems and prospects, 1 Swinyard, 1981, The appeal of retailing as a career, Journal of Retailing, 57, 87 Swinyard, 1991, The appeal of retailing as a career, Journal of Retailing, 67, 451