Research on the organizational citizenship behavior continuum and its consequences

Frontiers of Business Research in China - Tập 5 - Trang 364-379 - 2011
Yongjun Zhang1, Jianqiao Liao1, Jun Zhao1
1School of Management, Huazhong University of Science and Technology, Wuhan, China

Tóm tắt

Through literature review and induction from management practices, this paper firstly identifies four subtypes of organizational citizenship behavior (OCB), namely altruistic OCB based on personality, responsible OCB based on reciprocity, instrumental OCB based on self-interest, and compulsory OCB based on stress. The four OCB subtypes constitute an OCB continuum in the order of an individual’s degree of voluntariness. Both the positive and negative impacts of the four OCB subtypes on organizations and individuals are analyzed. Conclusions, limitations and future research directions are presented.

Tài liệu tham khảo

Ajzen, I. 1991. The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2): 179–211.

Baker, T. L., Hunt, T. G., & Andrews, M. C. 2006. Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values. Journal of Business Research, 59(7): 849–857.

Becton, J. B., Giles, W. F., & Schraeder M. 2008. Evaluating and rewarding OCBs: Potential consequences of formally incorporating organizational citizenship behavior in performance appraisal and reward systems. Employee Relations, 30(5): 494–514.

Bergeron, D. M. 2007. The potential paradox of organizational citizenship behavior: Good citizens at what cost? Academy of Management Review, 32(4): 1078–1095.

Bolino, M. C. 1999. Citizenship and impression management: Good soldiers or good actors? Academy of Management Review, 24(1): 82–98.

Bolino, M. C., & Turnley, W. H. 2005. The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90(4): 740–748.

Bolino, M. C., Turnley, W. H., & Niehoff, B. P. 2004. The other side of the story: Reexamining prevailing assumptions about organizational citizenship behavior. Human Resource Management Review, 14(2): 229–246.

Borman, W. C., & Motowidlo, S. J. 1993. Expanding the criterion domain to include elements of contextual performance. San Francisco: Jossey-Bass.

Bozeman, D. P., & Kacmar, K. M. 1997. A cybernetic model of impression management processes in organizations. Organizational Behavior and Human Decision Processes, 69(1): 9–30.

Brockner, J. 1988. The effects of work layoffs on survivors: Research, theory and practice. Research in Organizational Behavior, 10: 213–255.

Chiu, S. F., & Tsai, M. C. 2006. Relationships among burnout, job involvement, and organizational citizenship behavior. The Journal of Psychology, 140(6): 517–530.

Finkelstein, M. A. 2006. Dispositional predictors of organizational citizenship behavior: Motives, motive fulfillment, and role identity. Social Behavior and Personality, 34(6): 603–616.

Fox, S., Spector, P. E., & Miles, D. 2001. Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59(3): 291–309.

George, J. M., & Jones, G. R. 1997. Organizational spontaneity in context. Human Performance, 10: 153–170.

Grant, A., & Mayer, D. M. 2009. Good soldiers and good actors: Prosocial and impression management motives as interactive predictors of affinitive citizenship behavior. Journal of Applied Psychology, 94(4): 900–912.

Hui, C., Lam, S. K., & Law, K. S. 2000. Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology, 85(5): 822–828.

Joireman, J., Kamdar, D., Daniels, D., & Duell, B. 2006. Good citizens to the end? It depends: empathy and concern with future consequences moderate the impact of a short-term time horizon on organizational citizenship behaviors. Journal of Applied Psychology, 91(6): 1307–1320.

Korsgaard, M. A., Meglino, B. M., Lester, S. W., & Jeong, S. S. 2010. Paying you back or paying me forward: Understanding rewarded and unrewarded organizational citizenship behavior. Journal of Applied Psychology, 95(2): 277–290.

Lavelle, J. J., Rupp, D. E., & Brockner, J. 2007. Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. Journal of Management, 33(6): 841–866.

Leung, K., Koch, P. T., & Lu, L. 2002. A dualistic model of harmony and its implications for conflict management in Asia. Asia Pacific Journal of Management, 19(2): 201–202.

Moorman, R. H., & Blakely, G. L. 1995. Individualism-collectivism as individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16(2): 127–142.

Organ, D. W. 1998. Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

Organ, D. W., & Ryan, K. 1995. A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4): 775–802.

Organ, D. W. 1997. Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10(2): 85–97.

Penner, L. A., Midili, A. R., & Kegelmeyer, J. 1997. Beyond job attitudes: A personality and social psychology perspective on the causes of organizational citizenship behavior. Human Performance, 10(2): 111–132.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. 2000. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3): 513–563.

Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. 2009. Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1): 122–141.

Shi, Y. 时雨, Liu, C. 刘聪, Liu, X. 刘晓倩, & Shi, K. 时勘. 2009. 工作压力的研究概况 (A review on work stress). 经济与管理研究 (Economy and Management Research), (4): 101–107.

Simona, G., Shirom, A., Fried, Y., & Cooper, C. 2008. A meta-analysis of work demand stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61(2): 227–271.

Smith, C. A., Organ, D. W., & Near, J. P. 1983. Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4): 653–663.

Snell, R. S., & Wong, Y. L. 2007. Differentiating good soldiers from good actors. Journal of Management Studies, 44(6): 883–909.

Spector, P. E., & Fox, S. 2010. Theorizing about the deviant citizen: An attributional explanation of the interplay of organizational citizenship and counterproductive work behavior. Human Resource Management Review, 10(2): 132–143.

Tang, T. L. P., Davis, G. M. T. W., & Ibrahim, A. H. S. 2008. To help or not to help? The good Samaritan effect and the love of money on helping behavior. Journal of Business Ethics, 82(4): 865–887.

Tumipseed, D. L., & Wilson, G. L. 2009. From discretionary to required: The migration of organizational citizenship behavior. Journal of Leadership & Organizational Studies, 15(3): 201–216.

VanDyne, L., Cummings, L. L., & McLean Parks, J. 1995. Extra-role behavior: In pursuit of construct and definitional clarity. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior, Vol. 17: 215–285. Greenwich, CT: JAI Press.

Vigoda-Gadot. 2007. Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplace. Journal of Business and Psychology, 21(3): 377–405.

Wei, J. 魏江茹. 2006. 好战士还是好演员: 基于印象管理的组织公民行为 (Good soldier or good performer: Organizational citizenship behavior based on impression management). 经济管理 (Economy Management), (15): 51–53.

Yun, S., Takeuchi, R., & Liu, W. 2007. Employee self-enhancement motives and job performance behaviors: Investigating the moderating effects of employee role ambiguity and management perceptions of employee commitment. Journal of Applied Psychology, 92(3): 745–756.

Zhang, Y. 张永军, & Liao, J. 廖建桥. 2009. 组织公民行为考核及影响研究 (Study on organizational citizenship behavior examination and influences). 中国人力资源开发 (Human Resource Development of China), (7): 6–9.

Thông tin
Thông tin xuất bản

Frontiers of Business Research in China

Tập 5

364-379

Thông tin tác giả