Realizing innovation in services

Scandinavian Journal of Management - Tập 18 - Trang 155-171 - 2002
Wietze van der Aa1, Tom Elfring1,2
1Rotterdam School of Management, Faculteit Bedrijfskunde, Erasmus Universiteit, P.O. Box 1738, 3000 DR Rotterdam, Netherlands
2Management Studies Group, Wageningen University, Hollandseweg 1, 6706 KN Wageningen, Netherlands

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