Reactions of service employees to organization–customer conflict: A cross-cultural comparison

International Journal of Research in Marketing - Tập 21 - Trang 107-121 - 2004
Michael K. Hui1, Kevin Au2, Henry Fock3
1Faculty of Business Administration, Department of Marketing, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong
2Faculty of Business Administration, The Chinese University of Hong Kong, Hong Kong
3Division of Commerce, City University of Hong Kong, Hong Kong

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