Quality Improvement as an Operations Strategy
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Adam E.E., 1987, Operations Management Review, 5, 1
Assessing customer quality views and values is stressed in Takeuchi, H. and Quelch, J.A. "Quality is More than Making a Good Product'', Harvard Business Review, July-August, 1983, pp.139-145; Hill,T., Manufacturing Strategy: Text and Cases, Irwin, Homewood, IL,1989, addresses quality and strategy while the productivityquality connection issue is addressed by Adam, E.E. Jr, Hershauer, J.C. and Ruch, W.A., Productivity and Quality: Management as a Basis for Improvement (2nd edition), College of Business and Public Administration,University of Missouri, Columbia, MO, 1986.
Gitlow H.S., 1987, The Deming Guide to Quality and Competitive Position
Miller J.G., 1985, Harvard Business Review, 142
Adam E.E., 1992, Production and Operations Management: Concepts, Models, and Behavior, 5
Voss C.A., 1986, Operations Management Association Monograph No.
Statement J., 1982, October
1983, Harvard Business Review, 131
Crosby P.B., 1979, Quality Is Free
Hayes R.H., 1988, Dynamic Manufacturing
Schonberger R.J., 1986, World Class Manufacturing
See, 1981, R.T. and Athos, A.G., The Art ofJapanese Management
Ferdows K., 1985, School of Management Research Report
Garvin D.A., 1988, The Free Press
Hayes R.H., 1984, Restoring Our Competitive Edge: Competition through Manufacturing
Ishikawa K., 1976, Guide to Quality Control
Juran J.M., 1983, Upper Management and Quality, 4
Juran J.M., 1988, Juran on Planning for Quality
Miller J.G., 1990, Executive Summary of 1990 Manufacturing Futures Study
Caterpillar, 1983, Comments from Lee Morgan, chairman
Ford Motor Company, Personal interviews with John Manoogian, corporate director of quality assurance
Texas Instruments J., 1982, Quality
Toyota, 1983, Zero Inventories
Xerox J., 1983, 37th Annual Quality Congress, American Society for Quality Control
Westinghouse, Remarks by Thomas J. Murrin, president
Everett E., Adam Jr is Professor of Management at the University of Missouri-Columbia