Qatar Steel forges ahead with quality circles

Human Resource Management International Digest - Tập 18 Số 2 - Trang 16-17 - 2010

Tóm tắt

PurposeExamines the origins and development of quality circles over 30 years in the production division of Qatar Steel Company.Design/methodology/approachDraws on data from a self‐administered questionnaire that was distributed to 400 quality‐circle members in the five departments of the company's production division.FindingsReveals that top‐management support is the biggest single factor in helping to ensure the success of quality circles. Education and training in quality‐circle techniques are also important.Practical implicationsCreates awareness among management and employees of the strategic importance of quality circles to organizational success.Social implicationsReveals that quality circles can also boost employees' sense of self‐worth.Originality/valueDescribes the successful adoption and implementation of quality circles in a manufacturing firm in a developing country of the Middle East.

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Tài liệu tham khảo

Salaheldin, S.I. (2009), “Problems, success factors and benefits of QC implementation: a case of QASCO”, The TQM Journal, Vol. 21 No. 1, pp. 87‐100.

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Human Resource Management International Digest

Tập 18 Số 2

16-17

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