Psychological empowerment and creative performance: Mediating role of thriving and moderating role of competitive psychological climate

Journal of Business Research - Tập 170 - Trang 114310 - 2024
Sunil Sahadev1, Kirk Chang2, Neeru Malhotra3, Ji-Hee Kim4, Tanveer Ahmed5, Philip Kitchen6
1Marketing and Responsible Enterprise, Sheffield Business School, Sheffield Hallam University, Sheffield, UK
2Department of Innovation and Management, Royal Docks School of Business and Law, University of East London, University Way, London E16 2RD, UK
3Kingston Business School, Kingston University, UK
4School of Business, Korea Aerospace University, 76, Hanggongdaehak-ro, Deogyang-gu, Goyang-si, Gyeonggi-do 10540, South Korea
5University of Huddersfield, UK
6ICN-Artem School of Business, Nancy, France

Tài liệu tham khảo

Allison, 2016, Salesperson brand attachment: A job demands-resources theory perspective, Journal of Personal Selling & Sales Management, 36, 3, 10.1080/08853134.2016.1141505 Amabile, 1996, Assessing the work environment for creativity, Academy of Management Journal, 39, 1154, 10.2307/256995 Amabile, 1984, Children's artistic creativity: Effects of choice in task materials, Personality and Social Psychology Bulletin, 10, 209, 10.1177/0146167284102006 Amundsen, 2015, Linking empowering leadership to job satisfaction, work effort, and creativity: The role of self-leadership and psychological empowerment, Journal of Leadership and Organizational Studies, 22, 304, 10.1177/1548051814565819 Arnold, 2009, Role stressors and retail performance: The role of perceived competitive climate, Journal of Retailing, 85, 194, 10.1016/j.jretai.2009.02.002 Avey, 2012, Impact of employees' character strengths of wisdom on stress and creative performance, Human Resource Management Journal, 22, 165, 10.1111/j.1748-8583.2010.00157.x Bagozzi, 1982, Representing and testing organizational theories: A holistic construal, Administrative Science Quarterly, 27, 459, 10.2307/2392322 Bande, 2021, Capability management control and salesperson turnover: A double-edged sword in a product complexity scenario, Industrial Marketing Management, 96, 100, 10.1016/j.indmarman.2021.05.002 Bakker, 2003, Job demands and job resources as predictors of absence duration and frequency, Journal of vocational behavior, 62, 341, 10.1016/S0001-8791(02)00030-1 Bakker, 2007, The job demands-resources model: State of the art, Journal of Managerial Psychology, 22, 309, 10.1108/02683940710733115 Bakker, 2013, Weekly work engagement and flourishing: The role of hindrance and challenge job demands, Journal of Vocational Behavior, 83, 397, 10.1016/j.jvb.2013.06.008 Brown, 1998, Effects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance, Journal of Marketing, 62, 88, 10.1177/002224299806200407 Brough, 2013, Validation of the Job Demands-Resources model in cross-national samples: Cross-sectional and longitudinal predictions of psychological strain and work engagement, Human Relations, 66, 1311, 10.1177/0018726712472915 Carmeli, 2009, Trust, connectivity, and thriving: Implications for innovative behaviors at work, The Journal of Creative Behaviour, 43, 169, 10.1002/j.2162-6057.2009.tb01313.x Crawford, 2010, Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test, Journal of Applied Psychology, 95, 834, 10.1037/a0019364 Demerouti, 2011, The job demands-resources model: Challenges for future research, SA Journal of Industrial Psychology, 37, 01, 10.4102/sajip.v37i2.974 Dong, 2015, Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership, Journal of Applied Psychology, 100, 1364, 10.1037/a0038969 Duan, 2018, Mediating influences of ethical leadership on employee creativity, Social Behavior and Personality: an international journal, 46, 323, 10.2224/sbp.6160 Evans, 2012, Advancing sales performance research: A focus on five under researched topic areas, Journal of Personal Selling and Sales Management, 32, 89, 10.2753/PSS0885-3134320108 Feeney, 2015, A new look at social support: A theoretical perspective on thriving through relationships, Personality and Social Psychology Review, 19, 113, 10.1177/1088868314544222 Fletcher, 2008, The interactive relationship of competitive climate and trait competitiveness with workplace attitudes, stress, and performance, Journal of Organizational Behavior, 29, 899, 10.1002/job.503 Gilson, 2004, A little creativity goes a long way: An examination of teams’ engagement in creative processes, Journal of Management, 30, 453, 10.1016/j.jm.2003.07.001 Glosenberg, 2019, Person-vocation fit across the world of work: Evaluating the generalizability of the circular model of vocational interests and social cognitive career theory across 74 countries, Journal of Vocational Behavior, 112, 92, 10.1016/j.jvb.2019.01.002 Gong, 2009, Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy, Academy of Management Journal, 52, 765, 10.5465/amj.2009.43670890 Guenzi, 2021, The impact of digital transformation on salespeople: An empirical investigation using the JD-R model, Journal of Personal Selling & Sales Management, 41, 130, 10.1080/08853134.2021.1918005 Guo, 2018, Authoritarian leadership and employee creativity: The moderating role of psychological capital and the mediating role of fear and defensive silence, Journal of Business Research, 92, 219, 10.1016/j.jbusres.2018.07.034 Gumusluoglu, 2009, Transformational leadership, creativity, and organizational innovation, Journal of Business Research, 62, 461, 10.1016/j.jbusres.2007.07.032 Han, 2020, Knowledge hiding as the dark side of competitive psychological climate, Leadership & Organization Development Journal, 42, 195, 10.1108/LODJ-03-2020-0090 Hayes, 2018 Hirst, 2009, A cross-level perspective on employee creativity: Goal orientation, team learning behavior, and individual creativity, Academy of Management Journal, 52, 280, 10.5465/amj.2009.37308035 Hobfoll, 2001, The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory, Applied Psychology, 50, 337, 10.1111/1464-0597.00062 Hobfoll, 2011, Conservation of resources theory: Its implication for stress, health, and resilience, 127 Hochstein, 2017, Exploring the unintended negative impact of an ethical climate in competitive environments, Marketing Letters, 28, 621, 10.1007/s11002-017-9435-4 Hofstede-insights: https://www.hofstede-insights.com/country-comparison-tool. Hu, 2022, When does competitive psychological climate hurt mentoring? The moderating roles of mentors' job insecurity and trait competitiveness, Journal of Vocational Behavior, 132, 10.1016/j.jvb.2021.103663 Jaiswal, 2017, The influence of servant leadership, trust in leader and thriving on employee creativity, Leadership and Organization Development Journal, 38, 2, 10.1108/LODJ-02-2015-0017 Javed, 2017, Impact of ethical leadership on creativity: The role of psychological empowerment, Current Issues in Tourism, 20, 839, 10.1080/13683500.2016.1188894 Jeng, 2018, Enhancing the creativity of frontline employees: The effects of job complexity and customer orientation, The International Journal of Logistics Management., 29, 387, 10.1108/IJLM-11-2016-0255 Jiang, 2016, How abusive supervision and abusive supervisory climate influence salesperson creativity and sales team effectiveness in China, Management Decision, 54, 455, 10.1108/MD-07-2015-0302 Kalra, 2021, “A little competition goes a long way”: Substitutive effects of emotional intelligence and workplace competition on salesperson creative selling, Marketing Letters, 1 Kark, 2009, Alive and creating: The mediating role of vitality and aliveness in the relationship between psychological safety and creative work involvement, The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30, 785 Klein, 1997, Objective standards are not enough: Affective, self-evaluative, and behavioral responses to social comparison information, Journal of Personality and Social Psychology, 72, 763, 10.1037/0022-3514.72.4.763 Kleine, 2019, Thriving at work: A meta-analysis, Journal of Organizational Behavior, 40, 973, 10.1002/job.2375 Kohn, A. (1999). Punished by Rewards: The Trouble with Gold Stars, Incentive Plans, A's, Praise, and Other Bribes. Houghton Mifflin Harcourt. Kwon, 2020, An integrative literature review of employee engagement and innovative behavior: Revisiting the JD-R model, Human Resource Management Review, 30, 10.1016/j.hrmr.2019.100704 LePine, 2005, A meta-analytic test of the challenge stress or hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance, Academy of Management Journal, 48, 764, 10.5465/amj.2005.18803921 Lewig, 2007, Burnout and connectedness among Australian volunteers: A test of the Job Demands-Resources model, Journal of Vocational Behavior, 71, 429, 10.1016/j.jvb.2007.07.003 Li, 2019, Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate, Tourism Management, 73, 172, 10.1016/j.tourman.2019.02.006 Li, 2016, Effects of psychological contract breach on attitudes and performance: The moderating role of competitive climate, International Journal of Hospitality Management, 55, 1, 10.1016/j.ijhm.2016.02.010 Liu, 2013, External learning activities and employee creativity in Chinese RandD teams, Cross Cultural Management: An International Journal, 20, 429, 10.1108/CCM-10-2012-0088 Liu, 2016, Motivational mechanisms of employee creativity: A meta-analytic examination and theoretical extension of the creativity literature, Organizational Behavior and Human Decision Processes, 137, 236, 10.1016/j.obhdp.2016.08.001 Ma, 2020, The moderating role of personal cultural values on consumer ethnocentrism in developing countries: The case of Brazil and Russia, Journal of Business Research, 108, 375, 10.1016/j.jbusres.2019.12.031 Maynard, 2012, Empowerment—fad or fab? A multilevel review of the past two decades of research, Journal of Management, 38, 1231, 10.1177/0149206312438773 Menguc, 2017, The role of climate: Implications for service employee engagement and customer service performance, Journal of the Academy of Marketing Science, 45, 428, 10.1007/s11747-017-0526-9 Miao, 2016, The differential effects of functional vis-à-vis relational customer orientation on salesperson creativity, Journal of Business Research, 69, 6021, 10.1016/j.jbusres.2016.05.017 Nguyen, 2021, Psychological empowerment and employees' creativity in Vietnam telecommunications enterprises: The mediating role of creative process engagement and intrinsic motivation, International Journal of Emerging Markets Ozturk, 2019, Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance, Journal of Hospitality Marketing and Management, 28, 217, 10.1080/19368623.2018.1509250 Pan, 2012, Leader-member exchange and employee creativity: Test of a multilevel moderated mediation model, Human Performance, 25, 432, 10.1080/08959285.2012.721833 Park, 2021, Affect stability and employee creativity: The roles of work-related positive affect and knowledge sharing, European Journal of Work and Organizational Psychology, 1 Peng, 2019, Does Self-Serving Leadership Hinder Team Creativity? A Moderated Dual-Path Model, Journal of Business Ethics, 159, 419, 10.1007/s10551-018-3799-0 Podsakoff, 2003, Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879 Porath, 2012, Thriving at work: Toward its measurement, construct validation, and theoretical refinement, Journal of Organizational Behavior, 33, 250, 10.1002/job.756 Quinones, 2014, Do job resources affect work engagement via psychological empowerment? A mediation analysis, Journal of Work and Organizational Psychology, 29, 127, 10.5093/tr2013a18 Shahid, 2021, Mapping the antecedents and consequences of thriving at work: A review and proposed research agenda, International Journal of Organizational Analysis, 29, 78, 10.1108/IJOA-09-2019-1881 Schaufeli, 2009, How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism, Journal of Organizational Behavior, 30, 893, 10.1002/job.595 Schrock, 2016, Better together: Trait competitiveness and competitive psychological climate as antecedents of salesperson organizational commitment and sales performance, Marketing letters, 27, 351, 10.1007/s11002-014-9329-7 Seibert, 2011, Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review, Journal of Applied Psychology, 96, 981, 10.1037/a0022676 Shalley, 1997, Competition and creative performance: Effects of competitor presence and visibility, Creativity Research Journal, 10, 337, 10.1207/s15326934crj1004_5 Spreitzer, 1996, Social structural characteristics of psychological empowerment, Academy of Management Journal, 39, 483, 10.2307/256789 Spreitzer, 2005, A socially embedded model of thriving at work, Organization Science, 16, 537, 10.1287/orsc.1050.0153 Spurk, 2021, Why does competitive psychological climate foster or hamper career success? The role of challenge and hindrance pathways and leader-member-exchange, Journal of Vocational Behavior, 127, 10.1016/j.jvb.2021.103542 Sun, 2012, Empowerment and creativity: A cross-level investigation, The Leadership Quarterly, 23, 55, 10.1016/j.leaqua.2011.11.005 Tadić, 2015, Challenge versus hindrance job demands and well-being: A diary study on the moderating role of job resources, Journal of Occupational and Organizational Psychology, 88, 702, 10.1111/joop.12094 Wallace, 2016, A multilevel model of employee innovation: Understanding the effects of regulatory focus, thriving, and employee involvement climate, Journal of Management, 42, 982, 10.1177/0149206313506462 Wang, 2013, The effect of psychological climate for innovation on salespeople’s creativity and turnover intention, Journal of Personal Selling & Sales Management, 33, 373, 10.2753/PSS0885-3134330402 Wang, 2004, Salesperson creative performance: Conceptualization, measurement, and nomological validity, Journal of Business Research, 57, 805, 10.1016/S0148-2963(02)00483-6 Xanthopoulou, 2009, Reciprocal relationships between job resources, personal resources, and work engagement, Journal of Vocational behavior, 74, 235, 10.1016/j.jvb.2008.11.003 Yang, 2019, Servant leadership and employee creativity: The roles of psychological empowerment and work–family conflict, Current Psychology, 38, 1417, 10.1007/s12144-019-0161-3 Yang, 2016, Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective, International Journal of Production Economics, 171, 275, 10.1016/j.ijpe.2015.08.006 Ye, 2020, Leader humility, team humility and employee creative performance: The moderating roles of task dependence and competitive climate, Tourism Management, 81, 10.1016/j.tourman.2020.104170 Zhang, 2010, Linking empowering leadership and employee creativity: The influence of psychological empowerment, intrinsic motivation, and creative process engagement, Academy of management journal, 53, 107, 10.5465/amj.2010.48037118 Zhang, 2015, Empowerment and Employee Creativity: A Cross-Level Integrative Model, The Oxford Handbook of Creativity, Innovation, and Entrepreneurship, 31 Zhao, 2016, What affects creative performance in idea co-creation: Competitive, cooperative or coopetitive climate?, International Journal of Innovation Management, 20, 123, 10.1142/S1363919616400028