Patient experience of access to primary care: identification of predictors in a national patient survey
Tóm tắt
Từ khóa
Tài liệu tham khảo
Kelley E, Hurst J: Health Care Quality Indicators Project: Conceptual Framework Paper. 2006, full_text.
Institute of Medicine (IOM): Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C. 2001
Maxwell RJ: Dimensions of quality revisited: from thought to action. Qual Health Care. 1992, 1: 171-177. 10.1136/qshc.1.3.171.
Campbell SM, Roland MO, Buetow SA: Defining quality of care. Soc Sci Med. 2000, 51: 1611-1625. 10.1016/S0277-9536(00)00057-5.
Department of Health: NHS Plan. 2002, Department of Health
Murray M, Berwick DM: Advanced access - Reducing waiting and delays in primary care. Jama-Journal of the American Medical Association. 2003, 289: 1035-1040. 10.1001/jama.289.8.1035.
Murray M, Bodenheimer T, Rittenhouse D, Grumbach K: Improving timely access to primary cre - Case studies of the advanced access model. Jama-Journal of the American Medical Association. 2003, 289: 1042-1046. 10.1001/jama.289.8.1042.
Campbell SM, Reeves D, Kontopantelis E, Sibbald B, Roland M: Effects of pay for performance on the quality of primary care in England. N Engl J Med. 2009, 361: 368-378. 10.1056/NEJMsa0807651.
Salisbury C, Goodall S, Montgomery AA, Pickin DM, Edwards S, Sampson F, Simons L, Lattimer V: Does Advanced Access improve access to primary health cam? Questionnaire survey of patients. British Journal of General Practice. 2007, 57: 615-621.
Department of Health: Primary Medical Services (Directed Enhanced Services): (England) Directions 2006. 2006
Crow R, Gage H, Hampson S, Hart J, Kimber A, Storey L, Thomas H: The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess. 2002, 6: 1-244.
The GP Patient Survey (Access): 2007/08 Technical Report.
GP Patient Survey (Access): National Report 2007/2008 (England).
Gelman A: Scaling regression inputs by dividing by two standard deviations. Stat Med. 2008, 27: 2865-2873. 10.1002/sim.3107.
StataCorp LP: Stata Statistical software. 2007, (10.1)
Roland M, Elliott M, Lyratzopoulos G, Barbiere J, Parker RA, Smith P, Bower P, Campbell J: Reliability of patient responses in pay for performance schemes: analysis of national General Practitioner Patient Survey data in England. BMJ. 2009, 339: b3851-10.1136/bmj.b3851.
Campbell SM, Hann M, Hacker J, Burns C, Oliver D, Thapar A, Mead N, Safran DG, Roland MO: Identifying predictors of high quality care in English general practice: observational study. BMJ. 2001, 323: 784-787. 10.1136/bmj.323.7316.784.
Campbell JL, Ramsay J, Green J: Practice size: impact on consultation length, workload, and patient assessment of care. Br J Gen Pract. 2001, 51: 644-650.
van den HP, Engels Y, van den HH, van DJ, van den BW, Grol R: Saying 'goodbye' to single-handed practices; what do patients and staff lose or gain?. Fam Pract. 2005, 22: 20-27. 10.1093/fampra/cmh714.
Mead N, Roland M: Understanding why some ethnic minority patients evaluate medical care more negatively than white patients: a cross sectional analysis of a routine patient survey in English general practices. BMJ. 2009, 339: b3450-10.1136/bmj.b3450.
Sitzia J, Wood N: Patient satisfaction: a review of issues and concepts. Soc Sci Med. 1997, 45: 1829-1843. 10.1016/S0277-9536(97)00128-7.
LeVois M, Nguyen TD, Attkisson CC: Artifact in client satisfaction assessment: experience in community mental health settings. Eval Program Plann. 1981, 4: 139-150. 10.1016/0149-7189(81)90004-5.
Campbell JL, Ramsay J, Green J: Age, gender, socioeconomic, and ethnic differences in patients' assessments of primary health care. Qual Health Care. 2001, 10: 90-95. 10.1136/qhc.10.2.90.
Elliott MN, Zaslavsky AM, Goldstein E, Lehrman W, Hambarsoomians K, Beckett MK, Giordano L: Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores. Health Serv Res. 2009, 44: 501-518. 10.1111/j.1475-6773.2008.00914.x.
O'Malley AJ, Zaslavsky AM, Elliott MN, Zaborski L, Cleary PD: Case-mix adjustment of the CAHPS Hospital Survey. Health Serv Res. 2005, 40: 2162-2181. 10.1111/j.1475-6773.2005.00470.x.
Bindman AB, Grumbach K, Osmond D, Komaromy M, Vranizan K, Lurie N, Billings J, Stewart A: Preventable hospitalizations and access to health care. JAMA. 1995, 274: 305-311. 10.1001/jama.274.4.305.