PurposeThe paper shows how two banks – Bank of Credit and Investments (BCI) and ABN Amro – have taken the paternalism widespread in Latin America into account in designing their HR policies and management practices.Design/methodology/approachThe paper reveals, through case studies of the two banks, how different contractual premises represent different sets of cultural expectations.FindingsThe paper emonstrates that the two approaches differ widely, but neither bank has compromised on performance.Practical implicationsThe author contends that HR policies and practices need to be consistent with the premises underlying the labour contract and social bond in order to allow for productivity increases.Originality/valueThe pape advises organizations not to work against the paternalism that continues to exist in business in Latin America, but to acknowledge and accommodate it.
Từ khóa
Tài liệu tham khảo
Rodriguez, D. and Rios, R. (2007), “Latent premises of labor contracts: paternalism and productivity. Two cases from the banking industry in Chile”, International Journal of Manpower, Vol. 28 No. 5, pp. 354‐68.
