Optimizing employee time in a purchasing department: a Six Sigma case study

International Journal of Lean Six Sigma - Tập 2 Số 2 - Trang 180-190 - 2011
DeisellMartinez1, Howard S.Gitlow2
1Department of Decision Sciences and Information Systems, Florida International University, Miami, Florida, USA
2Department of Management Science, University of Miami, Coral Gables, Florida, USA

Tóm tắt

PurposeThis paper aims to resolve a staffing solution for a purchasing department at the University of Miami to expand a service request bulk purchasing program that generates savings for the university and respective departments.Design/methodology/approachThe well‐known lean Six Sigma methodology is applied to yield consistent results and eliminate unnecessary actions (steps/tasks) by the staff.FindingsThe university is able to reduce processing time for a service request from 168 hours to 2.27 by streamlining communication and service request and automating lengthy process steps using a proprietary built workflow intelligence system.Research limitations/implicationsThere are limited publications in the field of lean Six Sigma as an approach to staffing solutions.Originality/valueThis paper provides an unexplored practical application of lean Six Sigma to yield a staffing solution.

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Tài liệu tham khảo

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Thông tin xuất bản

International Journal of Lean Six Sigma

Tập 2 Số 2

180-190

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