Mô hình hoá các yếu tố sẵn sàng để thực hiện Lean Six Sigma trong tổ chức y tế
Tóm tắt
Bài báo này nhằm xác định, phân tích và phân loại các yếu tố sẵn sàng chính để thực hiện Lean Six Sigma (LSS) trong các tổ chức chăm sóc sức khỏe bằng kỹ thuật mô hình hoá cấu trúc giải thích tổng thể. Các yếu tố sẵn sàng được xác định sẽ giúp quản lý nhận diện các lĩnh vực còn thiếu và cung cấp tầm quan trọng cho việc thực hiện thành công LSS trong các lĩnh vực đó. Bài báo cũng nhằm mục đích hiểu các mối quan hệ liên kết thứ bậc giữa các yếu tố sẵn sàng được xác định bằng cách sử dụng sự phụ thuộc và sức mạnh thúc đẩy.
Tổng cộng có 16 yếu tố sẵn sàng được xác định từ việc rà soát tài liệu và ý kiến chuyên gia từ các bệnh viện. Cuộc phỏng vấn được lên lịch dựa trên khảo sát bảng câu hỏi tại các bệnh viện trong bối cảnh Ấn Độ để xác định sự liên quan của các mối quan hệ giữa các yếu tố sẵn sàng. Ý kiến chuyên gia được sử dụng trong ma trận tiếp cận ban đầu và ma trận tương tác giải thích. Phân tích MICMAC sử dụng đa phụ thuộc và sức mạnh thúc đẩy để hiểu mối quan hệ liên kết thứ bậc giữa các yếu tố sẵn sàng được xác định.
Kết quả cho thấy rằng văn hóa định hướng khách hàng và quản lý mục tiêu là các yếu tố sẵn sàng then chốt cho LSS. Kỹ thuật thực thi và đào tạo được cung cấp theo nhu cầu hiện tại của khách hàng và sự thay đổi mục tiêu của tổ chức. Người quản lý cần tập trung nhiều hơn vào các yếu tố sẵn sàng để hình thành quy trình thực hiện LSS nhằm cải thiện liên tục tổ chức chăm sóc sức khỏe. Mức độ sẵn sàng giúp người quản lý xác định khu vực mục tiêu để thực hiện LSS.
Nghiên cứu này chủ yếu tập trung vào các yếu tố sẵn sàng cho việc thực hiện LSS trong ngành công nghiệp chăm sóc sức khỏe.
Nghiên cứu này sẽ hữu ích cho các nhà nghiên cứu và nhà thực hành để hiểu các yếu tố sẵn sàng trước khi bắt đầu quá trình thực hiện LSS.
Nhiều nghiên cứu đang được thực hiện về tỷ lệ thành công và thất bại của việc thực hiện các yếu tố. Nghiên cứu hiện tại xác định các yếu tố sẵn sàng liên quan đến LSS, đặc biệt là cho ngành công nghiệp chăm sóc sức khỏe.
Từ khóa
#Lean Six Sigma #mô hình hóa cấu trúc #sẵn sàng tổ chức #quản lý chăm sóc sức khỏe #phân tích MICMACTài liệu tham khảo
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