Meta‐management of integration of management systems

TQM Journal - Tập 22 Số 6 - Trang 570-582 - 2010
MuhammadAsif1, ErikJoost de Bruijn1, Olaf A.M.Fisscher1, CorySearcy2
1University of Twente, Twente, The Netherlands
2Ryerson University, Toronto, Canada

Tóm tắt

PurposeThe realm of standardized management systems (MSs) has expanded greatly over the last two decades. This expansion has highlighted the need for structured approaches to facilitate the integration of these systems. The purpose of this paper is to explore the integration of standardized MSs through a meta‐management approach.Design/methodology/approachAn extensive survey of literature was carried out. Based on the literature review, a comprehensive framework was developed to guide the integration of standardized MSs. The framework is based on the “direction‐consistency‐coherence‐feedback” cycle.FindingsA critical review of existing models and methodologies for the integration of standardized MSs highlighted the need for a systems‐oriented approach to integration based on stakeholder needs. The review further highlighted that the integration of MSs must be carried out at the meta‐level of organisational control. This focuses integration efforts on a higher level of abstraction, logic, and inquiry than is typically the case in efforts focused at the intervention or modeling level.Practical implicationsThe framework will be of interest to both researchers and practitioners in the integration of standardized MSs because it provides a systematic way for addressing various stakeholder requirements. It describes how organisations could handle integration at various organisational levels and how an infrastructure for continuous improvement could be established.Originality/valueThe paper makes several contributions. It presents a unique approach to integration that has not been addressed in previous publications. The paper elaborates how to carry out integration of standardized MSs and how to develop a business management system for the whole organisation.

Từ khóa


Tài liệu tham khảo

Argyris, C. (2007), “Double‐loop learning in organisations: a theory of action perspective”, in Smith, K.G. and Hitt, M.A. (Eds), Great Minds in Management, Oxford University Press, New York, NY.

Asif, M., deBruijn, E.J., Fisscher, O.A.M. and Steenhuis, H.J. (2008), “Achieving sustainability three dimensionally”, paper presented at the 4th International Conference on Management of Innovation and Technology (2008‐ICMIT), Bangkok.

Asif, M., deBruijn, E.J., Fisscher, O.A.M., Searcy, C. and Steenhuis, H.J. (2009), “Process embedded design of integrated management systems”, International Journal of Quality and Reliability Management, Vol. 26 No. 3, pp. 261‐82.

Bamber, C.J., Hides, M.T. and Sharp, J.M. (2000), “Integrated management system: an agile manufacturing enabler”, paper presented at the 1st International Conference on Systems Thinking in Management, Geelong.

Beckmerhagen, I.A., Berg, H.P., Karapetrovic, S.V. and Willborn, W.O. (2003), “Integration of management systems: focus on safety in the nuclear industry”, International Journal of Quality and Reliability Management, Vol. 20 No. 2, pp. 210‐28.

Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2008), “Management systems: integration degrees”, empirical study, paper presented at the 11th Quality Management and Organizational Development (QMOD) Conference, Linköping.

Choi, T.Y. and Eboch, K. (1998), “The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction”, Journal of Operations Management, Vol. 17 No. 1, pp. 59‐75.

Dean, J.W. and Snell, S.A. (1996), “The strategic use of integrated manufacturing: an empirical examination”, Strategic Management Journal, Vol. 17 No. 6, pp. 459‐80.

Douglas, A. and Glen, D. (2000), “Integrated management systems in small and medium enterprises”, Total Quality Management, Vol. 11 Nos 4‐6, pp. 686‐90.

Foley, K.J. (2005), Meta Management: A Stakeholder/quality Management Approach to Whole‐of‐enterprise Management, Standards Australia, Sydney.

Fresner, J. and Engelhardt, G. (2004), “Experiences with integrated management systems for two small companies in Austria”, Journal of Cleaner Production, Vol. 12 No. 6, pp. 623‐31.

Griffith, A. (2000), “Integrated management systems: a single management system for project control?”, Engineering, Construction and Architectural Management, Vol. 7 No. 3, pp. 232‐40.

Hardjono, T.W., ten Have, S. and ten Have, W.D. (1996), The European Way to Excellence, European Quality Publications, London.

Hayes, R.H. and Upton, D.M. (1998), “Operations‐based strategy”, California Management Review, Vol. 40 No. 4, pp. 8‐25.

Jonker, J. and Karapetrovic, S. (2004), “Systems thinking for integration of management systems”, Business Process Management Journal, Vol. 10 No. 6, pp. 608‐15.

Jørgensen, T.H. (2008), “Towards more sustainable management systems: through life cycle management and integration”, Journal of Cleaner Production, Vol. 16 No. 10, pp. 1071‐80.

Jørgensen, T.H., Remmen, A. and Mellado, M.D. (2006), “Integrated management systems‐three different levels of integration”, Journal of Cleaner Production, Vol. 14 No. 8, pp. 713‐22.

Karapetrovic, S. (2002), “Strategies for the integration of management systems and standards”, The TQM Magazine, Vol. 14 No. 1, pp. 61‐7.

Karapetrovic, S. (2003), “Musings on integrated management systems”, Measuring Business Excellence, Vol. 7 No. 1, pp. 4‐13.

Karapetrovic, S. (2008), “Integrative augmentation of standardized systems”, paper presented at the 12th ICIT Conference, Taiwan.

Karapetrovic, S. and Jonker, J. (2003), “Integration of standardized management systems: searching for a recipe and ingredients”, Total Quality Management, Vol. 14 No. 4, pp. 451‐9.

Karapetrovic, S. and Willborn, W. (1998), “Integration of quality and environmental management systems”, The TQM Magazine, Vol. 10 No. 3, pp. 204‐13.

Ketokivi, M. and Schroeder, R. (2004), “Manufacturing practices, strategic fit and performance”, International Journal of Operations and Production Management, Vol. 24 No. 2, pp. 171‐91.

Labodova, A. (2004), “Implementing integrated management systems using a risk analysis based approach”, Journal of Cleaner Production, Vol. 12 No. 6, pp. 571‐80.

McDonald, M., Mors, T.A. and Phillips, A. (2003), “Management system integration: can it be done?”, Quality Progress, Vol. 36 No. 10, pp. 67‐74.

Matias, J.C.D.O. and Coelho, D.A. (2002), “The integration of the standards systems of quality management, environmental management and occupational health and safety management”, International Journal of Production Research, Vol. 40 No. 15, pp. 3857‐66.

Oakland, J.S. and Tanner, S.J. (2007), “A new framework for managing change”, The TQM Magazine, Vol. 19 No. 6, pp. 572‐89.

Oskarsson, K. and Malmborg, F.V. (2005), “Integrated management systems as a corporate response to sustainable development”, Corporate Social Responsibility and Environmental Management, Vol. 12 No. 3, pp. 121‐8.

Pheng, L.S. and Pong, C.Y. (2003), “Integrating ISO 9001 and OHSAS 18001 for construction”, Journal of Construction Engineering and Management, Vol. 129 No. 3, pp. 338‐47.

Porter, M.E. (1996), “What is strategy”, Harvard Business Review, November‐December, pp. 61‐78.

Rahimi, M. (1995), “Merging strategic safety, health and environment into total quality management”, International Journal of Industrial Ergonomics, Vol. 16 No. 2, pp. 83‐94.

Rocha, M., Searcy, C. and Karapetrovic, S. (2007), “Integrating sustainable development into existing management systems”, Total Quality Management, Vol. 18 Nos 1/2, pp. 83‐92.

Rungtusanatham, M., Forza, C., Filippini, R. and Anderson, J.C. (1998), “A replication study of a theory of quality management underlying the Deming management method: insights from an Italian context”, Journal of Operations Management, Vol. 17 No. 1, pp. 77‐95.

Salomone, R. (2008), “Integrated management systems: experiences in Italian organizations”, Journal of Cleaner Production, Vol. 16 No. 16, pp. 1786‐806.

Sousa, R. and Voss, C.A. (2001), “Quality management: universal or context dependent?”, Production and Operations Management, Vol. 10 No. 4, pp. 383‐404.

Van Gigch, J.P. (1991), System Design Modeling and Metamodeling, Plenum, New York, NY.

Voss, C.A. (1995), “Alternative paradigms for manufacturing strategy”, International Journal of Operations and Production Management, Vol. 15 No. 4, pp. 5‐16.

Wilkinson, G. and Dale, B.G. (1999), “Integrated management systems: an examination of the concept and theory”, The TQM Magazine, Vol. 11 No. 2, pp. 95‐104.

Wilkinson, G. and Dale, B.G. (2001), “Integrated management system: a model based on total quality approach”, Managing Service Quality, Vol. 11 No. 5, pp. 318‐30.

Wilkinson, G. and Dale, B.G. (2002), “An examination of the ISO 9001:2000 standard and its influence on the integration of management systems”, Production Planning and Control, Vol. 13 No. 3, pp. 284‐97.

Winder, C. (2000), “Integrating OHS, environmental and quality management standards”, Quality Assurance: Good Practice, Regulation, and Law, Vol. 8 No. 2, pp. 105‐35.

Wright, T. (2000), “IMS – three into one will go! The advantages of a single integrated quality, health and safety, and environmental management system”, The Quality Assurance Journal, Vol. 4 No. 3, pp. 137‐42.

Zeng, S.X., Shi, J.J. and Lou, G.X. (2007), “A synergetic model for implementing an integrated management system: an empirical study in China”, Journal of Cleaner Production, Vol. 15 No. 18, pp. 1760‐7.

Zutshi, A. and Sohal, A.S. (2005), “Integrated management system: the experiences of three Australian organisations”, Journal of Manufacturing Technology Management, Vol. 16 No. 2, pp. 211‐32.

Zwetsloot, G.I.J.M. (1995), “Improving cleaner production by integration into the management of quality, environment, and working conditions”, Journal of Cleaner Production, Vol. 3 Nos 1/2, pp. 61‐6.

Holdsworth, R. (2003), “Practical applications approach to design, development and implementation of an integrated management system”, Journal of Hazardous Materials, Vol. 104 No. 1, pp. 193‐205.

Thông tin
Thông tin xuất bản

TQM Journal

Tập 22 Số 6

570-582

Thông tin tác giả