Mediating Interpersonal Conflict in Organizations: Minimal Conditions for Resolution
Leadership & Organization Development Journal - Tập 3 Số 1 - Trang 11-16
Tóm tắt
This article discusses the minimal conditions that must be present in order for movement towards resolution of interpersonal conflict to occur, and brings into question earlier assumptions about the amount of skill a person functioning as a third party mediator must possess in order to be effective.