Tóm tắt
Considers how the quality of Naval Hospital San Diego was improved to
meet its reputation. Shows how the interest began which led to the
setting up of a quality council and, in turn, mission and vision
statements. A number of other institutes and organizations became
involved in the training and, what is now known as the Southern
California Coalition for Improving Health Care Quality was set up.
Explains that the key to improved quality is empowerment and enthusiasm
of the staff. Discusses the problems which had to be tackled and
solutions found, and outlines a few examples of success.
