Learning, Motivation and Total Quality: The Potential of Correspondence Training

Presents the view that learning skills off‐site is the most effective way of training. Because of the high cost of college courses, correspondence training is promoted as an effective low cost approach for an employee to learn new skills. Explores the evolution of this approach from the traditional classroom method to on‐the‐job training using full‐time staff and to seminar‐type training. Explains the advantage of self study and correspondence training and its measurement of competence throughout the course. One example explains the introduction of a certification programme and elaborates on this trend in other trades. Self study courses are constructed for a rapidly changing subject area where information is constantly updated. Participation produces achievement through motivation, either corporate sponsored through bonus incentives or through the individuals′ own belief that value will be added to his job.