Tóm tắt
PurposeThe aim is to provide an interview with Pat Wellington, an internationally recognized management consultant who specializes in leadership, team building, business development, change management and customer care.Design/methodology/approachThis briefing is prepared by an independent interviewer.FindingsEffective People Management gives readers a robust understanding of all the essential activities involved in managing staff and maintaining high performance – from selection and interviewing to staff motivation, and from team building to delegating.Practical implicationsThe article offers practical insight into the nature of leadership and provides valuable information on relationship management techniques essential for staff retention.Originality/valueHaving experience of a vast array of industries, both within the public and private sectors, Pat emphasizes the importance of maintaining good relationships with workers in order to increase productivity, staff satisfaction and thus improve staff retention. Pat also highlights how financial remuneration is only one model for motivating staff.
