Implicit communication in organisations

Adler, P.S. (1993), “Time and motion regained”, Harvard Business Review, Vol. 71 No. 1, pp. 97‐108.

Alvesson, M. (1992), “Leadership as social integrative action”, Organization Studies, Vol. 13 No. 2, pp. 185‐209.

Argyris, C. and Schön, D. (1978), Organizational Learning, Addison‐Wesley, Reading, MA.

Armstrong, M. (1992), Strategies for Human Resource Management, Kogan Page, London.

Barnard, C. (1938), The Functions of the Executive, Harvard University Press, Cambridge, MA.

Bass, B.M. (1985), Leadership and Performance beyond Expectations, Free Press, New York, NY.

Beer, M., Eisenbach, R.A. and Spector, B. (1990), “Why change programs don't produce change”, Harvard Business Review, pp. 158‐66.

Bennis, W.G. (1989), On Becoming a Leader, Addison‐Wesley, Reading, MA.

Bolman, L.G. and Deal, T.E. (1994), “The organization as theater”, in Tsoukas, H. (Ed.), New Thinking in Organizational Behaviour, Butterworth‐Heinemann, Oxford.

Burack, E.H. (1991), “Changing the company culture: the role of human resource development”, Long Range Planning, Vol. 24 No. 1, pp. 88‐95.

Burns, J.M. (1979), Leadership, Harper, New York, NY.

Clement, W. (1994), “Culture, leadership and power: the keys to organizational change”, Business Horizons, Vol. 33 No. 1, pp. 33‐9.

Collins, J.C. and Porras, J.I. (1994), Build to Last. Successful Habits of Visionary Companies, HarperBusiness, New York, NY.

Cooke, R. (1992), “Human resource strategies for business success”, in Armstrong, M. (Ed.), Strategies for Human Resource Management, Kogan Page, London.

Csoka, L. (1994), Closing the Human Performance Gap, Report No. 1065‐94‐RR, The Conference Board Europe, Brussels.

Daft, R.L. and Weick, K.E. (1994), “Towards a model of organizations as interpretation systems”, in Tsoukas, H. (Ed.), New Thinking in Organizational Behaviour, Butterworth‐Heinemann, Oxford.

Dahler‐Larsen, P. (1994), “Corporate culture and morality: Durkheim‐inspired reflections on the limits of corporate culture”, Journal of Management Studies, Vol. 31 No. 1, pp. 1‐18.

Deal, T.E. and Kennedy, A.A. (1982), Corporate Cultures, Addison‐Wesley, Reading, MA.

Dean, W.E. and Bowen, D.E. (1994), “Management theory and total quality: improving research through theory development”, Academy of Management Review, Vol. 19 No. 3, pp. 392‐418.

Deming, W.E. (1986), Out of the Crisis, Cambridge University Press, Cambridge.

Denison, D.R. (1990), Corporate Culture and Organizational Effectiveness, Wiley, New York, NY.

Doz, Y. and Thanheiser, H. (1993), “Regaining competitiveness: a process of organizational renewal”, in Hendry, J., Johnson, G. and Newton, J. (Eds), Strategic Thinking: Leadership and the Management of Change, Wiley, Chichester.

Drucker, P. (1985), Management, Harper, New York, NY.

Dutton, J.E. and Penner, W.J. (1993), “The importance of organizational identity for strategic agenda building”, in Hendry, J., Johnson, G. and Newton, J. (Eds), Strategic Thinking: Leadership and the Management of Change, Wiley, Chichester.

Easterby‐Smith, M. (1990), “Creating a learning organisation”, Personnel Review, Vol. 19 No. 5, pp. 24‐8.

Fauconnier, G. (1997), “De communicatieprocessen”, Handboek Intern/Extern, Kluwer, Deventer.

Fritz, R. (1996), Corporate Tides, Berrett‐Koehler, San Francisco, CA.

Fromm, E. (1990), The Sane Society, Henry Holt, New York, NY.

Ghoshal, S. and Bartlett, C.A. (1997), The Individualised Corporation, HarperBusiness, New York, NY.

Gordon, G.C. and DiTomaso, N. (1992), “Predicting corporate performance from organizational culture”, Journal of Management Studies, Vol. 29 No. 6, pp. 783‐98.

Hamel, G. and Prahalad, C.K. (1994), “Competing for the future”, Harvard Business Review, Vol. 72 No. 4, pp. 122‐8.

Hammer, M. and Champy, J. (1993), Re‐engineering the Corporation, Nicholas Brealey Publishing, London.

Handy, C. (1995), Gods of Management, Arrow Books, London.

Hassard, J. (1993), Sociology and Organization Theory, Cambridge University Press, Cambridge.

Hellgren, B. and Melin, L. (1993), “The role of strategists' ways‐of‐thinking in strategic change processes”, in Hendry, J., Johnson, G. and Newton, J. (Eds), Strategic Thinking: Leadership and the Management of Change, Wiley, Chichester.

Heskett, J.L., Sasser, W.E. and Hart, C.W.L. (1990), Service Breakthroughs, Free Press, New York, NY.

Hofstede, G. (1986), Culture's Consequences. International Differences in Work‐related Values, Sage Publications, Beverly Hills, CA.

Hofstede, G. (1991), Cultures and Organizations, McGraw‐Hill, London.

Hoogervorst, J.A.P. (1998), Quality and Customer‐Oriented Behavior: Towards a Coherent Approach for Improvement, Eburon, Delft.

Hosking, D.M. and Morley, I.E. (1991), A Social Psychology of Organizing: People, Processes and Contexts, Harvester Wheatsheaf, Hemel Hempstead.

Johnson, H.T. and Kaplan, R.S. (1987), Relevance Lost. The Rise and Fall of Management Accounting, Harvard Business School Press, Boston, MA.

Juran, J.M. (1991), “Strategies or world‐class quality”, Quality Progress, pp. 81‐5.

Kachigan, S.K. (1986), Statistical Analysis, Radius Press, New York, NY.

Katzenbach, J.R. and Smith, D.K. (1994), The Wisdom of Teams, HarperBusiness, New York, NY.

Kaufman, R.S. (1992), “Why operations improvement programs fail: four managerial contradictions”, Sloan Management Review, Vol. 34 No. 1, pp. 83‐93.

Kerr, S. (1989), “On the folly of rewarding A, while hoping for B”, in Leavitt, H.J., Pondy, L.R. and Boje, D.M. (Eds), Readings in Managerial Psychology, University of Chicago Press, Chicago, IL.

Kets de Vries, M.F.R. (1994), Leiders, narren en bedriegers, Scriptum Books, Schiedam.

Kidder, L.H. (1989), Research Methods in Social Relations, Holt, Rhinehart & Winston, New York, NY.

Koopman, P.L. (1991), “Between control and commitment: management and change as the art of balancing”, The Leadership & Organization Development Journal, Vol. 12 No. 5, pp. 3‐7.

Kotter, J.P. (1988), The Leadership Factor, The Free Press, New York, NY.

Kotter, J.P. (1995), “Leading change: why transformation efforts fail”, Harvard Business Review, Vol. 71 No. 2, pp. 59‐67.

Kotter, J.P. and Heskett, J.L. (1992), Organizational Culture and Performance, Free Press, New York, NY.

Lammers, C.J. (1987), Organisaties Vergelijkenderwijs, Spectrum, Utrecht.

Lawrence, P. and Lorsch, J. (1969), Organization and Environment. Managing Differentiation and Integration, Richard D. Irwin Inc., Homewood, IL.

Leavitt, H.J. (1989), “Pathfinding, problem solving and implementing: the management mix”, in Leavitt, H.J., Pondy, L.R. and Boje, D.M. (Eds), Readings in Managerial Psychology, University of Chicago Press, Chicago, IL.

Leonard‐Barton, D. (1992), “The factory as a learning laboratory”, Sloan Management Review, Vol. 34 No. 1, pp. 23‐88.

Likert, R. (1965), New Patterns of Management, McGraw‐Hill, New York, NY.

Lund, K. and Thomsen, C. (1994), “How to sustain the total quality management process after the first 12 months”, The TQM Magazine, Vol. 6 No. 5, pp. 47‐9.

Luthans, F. (1992), Organizational Behavior, McGraw‐Hill, New York, NY.

McGregor, D.M. (1960), The Human Side of Enterprise, McGraw‐Hill, New York, NY.

Meyerson, D. and Martin, J. (1994), “Cultural change: an integration of three different views”, in Tsoukas, H. (Ed.), New Thinking in Organizational Behaviour, Butterworth‐Heinemann, Oxford.

Miles, R.E. and Snow, C.C. (1984), “Fit, failure and the hall of fame”, California Management Review, Vol. 26 No. 3, pp. 10‐28.

Mintzberg, H. (1989), Mintzberg on Management, Free Press, New York, NY.

Mirvis, P.H. and Kanter, D.L. (1991), “Beyond demography: a psychographic profile of the workforce”, Human Resource Management, Vol. 30 No. 1, pp. 45‐68.

Morgan, G. (1986), Images of Organizations, Sage Publications, Beverly Hills, CA.

Moss Kanter, R. (1983), The Change Masters, Simon & Schuster, New York, NY.

Nadler, D.A. and Tushman, M.L. (1997), Competing by Design, Oxford University Press, New York, NY.

Nevis, E.C., DiBella, A.J. and Gould, J.M. (1995), “Understanding organisations as learning systems”, Sloan Management Review, Vol. 36 No. 2, pp. 73‐85.

Numerof, R. and Abrams, M.N. (1994), “How to prevent the coming failure of quality”, Quality Progress, Vol. 27 No. 12, pp. 93‐7.

Nunnally, J.C. (1969), Psychometric Theory, McGraw‐Hill, New York, NY.

O'Reilly, C. (1989), “Corporations, culture and commitment: motivation and social control in organizations”, California Management Review, Vol. 31 No. 4, pp. 9‐25.

Peters, T.J. and Waterman, R.H. (1982), In Search of Excellence, Warner, New York, NY.

Pettigrew, A.M. (1998), “Success and failure in corporate transformation initiatives”, in Galliers, R.D. and Beats, W.R. (Eds), Information Technology and Organizational Transformation, Wiley, Chichester.

Pfeffer, J. (1994), Competitive Advantage through People, Harvard Business School Press, Boston, MA.

Phillips, E.H. and McKenna, J.T. (1996), “ValueJet hearings to probe FAA role”, Aviation Week and Space Technology, Vol. 144 No. 25, p. 73.

Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16 No. 1, pp. 15‐37.

Prahalad, C.K. (1995), “How HR can help to win the future”, People Management, Vol. 1 No. 1, pp. 34‐6.

Prahalad, C.K. and Hamel, G. (1990), “The core competence of the corporation”, Harvard Business Review, pp. 79‐91.

Prichard, R.D. (1992), “Organizational productivity”, in Dunnette, M.D. and Hough, L. (Eds), Handbook of Industrial and Organizational Psychology, 2nd ed., Vol. 3, Consulting Psychologists Press, Palo Alto, CA.

Reichers, A.E. and Schneider, B. (1990), “Climate and culture: an evolution of constructs”, in Schneider, B. (Ed.), Organisational Climate and Culture, Jossey‐Bass, San Francisco, CA.

Robbins, S.P. (1990), Organization Theory, Prentice‐Hall, Englewood Cliffs, NJ.

Rost, J. and Smith, A. (1992), “Leadership: a post‐industrial approach”, European Management Journal, Vol. 10 No. 2, pp. 193‐201.

Sashkin, M. (1989), “Participative management remains an ethical imperative”, Organisational Dynamics, Vol. 14 No. 4, pp. 62‐74.

Schein, E.H. (1985), Organizational Culture and Leadership, Jossey‐Bass, San Francisco, CA.

Schneider, B. and Bowen, D.E. (1993), “The service organisation: human resource management is crucial”, Organisational Dynamics, Vol. 21 No. 4, pp. 39‐52.

Scott‐Morgan, P. (1994), The Unwritten Rules of the Game, McGraw‐Hill, New York, NY.

Scott Morton, M.S. (1991), The Corporation of the 1990s, Oxford University Press, New York, NY.

Senge, P. (1990), The Fifth Discipline, Doubleday, New York, NY.

Smircich, L. and Morgan, G. (1982), “Leadership: the management of meaning”, The Journal of Applied Behavioral Science, Vol. 18 No. 3, pp. 257‐73.

Stacey, R. (1992), Managing the Unknowable, Jossey‐Bass, San Francisco, CA.

Tichy, N.M. and Ulrich, D.O. (1989), “The leadership challenge – a call for the transformational leader”, in Ott, J.S. (Ed.), Classical Readings in Organizational Behavior, Brooks/Cole Publishing Company, Belmont, CA.

Trice, H.M. and Beyer, J.M. (1984), “Studying organizational cultures through rites and ceremonies”, Academy of Management Review, Vol. 9 No. 4, pp. 633‐69.

Tsoukas, H. (1994), “Refining common sense: types of knowledge in management studies”, Journal of Management Studies, Vol. 31 No. 6, pp. 761‐80.

Verckens, J.P. (1992), “Communicatie: definitie, theorie en modellen”, Handboek Intern/Extern, Kluwer, Deventer.

Vinten, G. (1992), “Thriving on chaos: the route to management survival”, Management Decision, Vol. 30 No. 8, pp. 22‐8.

Weick, K.E. (1994), “Organizational culture as a source of high reliability”, in Tsoukas, H. (Ed.), New Thinking in Organizational Behaviour, Butterworth‐Heinemann, Oxford.

Wheatley, M.J. (1994), Leadership and the New Science, Berrett‐Koehler Publishers, San Francisco, CA.

Whipp, R. and Pettigrew, A. (1993), “Leading change and the management of competition”, in Hendry, J., Johnson, G. and Newton, J. (Eds), Strategic Thinking: Leadership and the Management of Change, Wiley, Chichester.

Wilkins, A.L. and Ouchi, W.G. (1983), “Efficient cultures: exploring the relationship between culture and organisational performance”, Administrative Science Quarterly, Vol. 28, pp. 468‐81.

Winer, B., Brown, D.R. and Michels, K.M. (1991), Statistical Principles in Experimental Design, McGraw‐Hill, New York, NY.

Yukl, G. (2002), Leadership in Organizations, Prentice‐Hall, Englewood Cliffs, NJ.

Zairi, M. (1994), Measuring Performance for Business Results, Chapman & Hall, London.

Zaleznik, A. (1992), “Managers and leaders: are they different?”, Harvard Business Review, pp. 126‐35.