Factors affecting online food delivery service in Bangladesh: an empirical study
Tóm tắt
Từ khóa
Tài liệu tham khảo
1997, Interactive home shopping: consumer, retailer and manufacturer incentives to participate in electronic marketplaces, Journal of Marketing, 61, 38, 10.1177/002224299706100303
Amir, H. and Rizvi, W. (2017), “Influence of perceived risk and familiarity on willingness to transact in online food shopping in developing economies: an (extended) abstract”, in Stieler, M. (Ed.), Creating Marketing Magic and Innovative Future Marketing Trends, Springer, Cham, pp. 891-895.
2006, Customer satisfaction in the restaurant industry: an examination of the transaction-specific model, Journal of Services Marketing, 20, 3, 10.1108/08876040610646536
2003, E-satisfaction and e-loyalty: a contingency framework, Psychology and Marketing, 20, 123, 10.1002/mar.10063
2005, Effects of interactivity and product information on consumer satisfaction in an online retail setting, International Journal of Retail and Distribution Management, 33, 461, 10.1108/09590550510600870
2013, Practical considerations for using exploratory factor analysis in educational research, practical assessment, Research and Evaluation, 18, 1
2013, Consumo de alimentos fora do domicílio no Brasil, Revista de Saúde Pública, 47, 200
2013, Trends in e-commerce–kosumverhalten Beim online-shopping
Boston Consulting Group (2002), “Profitability within reach for online retailers that master all elements of customer satisfaction”, available at: www.bcg.com/media_center/media_press_release_subpage40.asp.
2014, A consumer typology based on e-service quality and e-satisfaction, Journal of Retailing and Consumer Services, 21, 889, 10.1016/j.jretconser.2014.07.004
BTRC (2020), Internet Subscribers Bangladesh February 2020, available at: http://www.btrc.gov.bd/content/internet-subscribers-bangladesh-february-2020.
2003, Internet users' perceptions of online service quality: a comparison of online buyers and information searchers, Managing Service Quality: an International Journal, 13, 504, 10.1108/09604520310506568
2018, Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: an empirical study with comparison, Asia Pacific Journal of Marketing and Logistics, 30, 400, 10.1108/APJML-04-2017-0071
2019, Online food delivery services: making food delivery the new normal, Journal of Marketing Advances and Practices, 1, 62
2019, Food delivery services and customer preference: a comparative analysis, Journal of Foodservice Business Research, 22, 375, 10.1080/15378020.2019.1626208
2005, Literature derived reference models for the adoption of online shopping, Information and Management, 42, 543, 10.1016/S0378-7206(04)00051-5
2017, The driving success factors of the online food ordering system – empirical evidence from the UTAUT model
2009, Service delivery innovation: antecedents and impact on firm performance, Journal of Service Research, 12, 36, 10.1177/1094670509338619
1992, A First Course in Factor Analysis
2018, Evaluation of collaborative consumption of food delivery services through web mining techniques, Journal of Retailing and Consumer Services, 46, 45
2018, Consumer perception towards online food ordering and delivery services: an empirical study, Journal of Management, 5, 155
2019, Influence of online food delivery apps on the operations of the restaurant business, International Journal of Scientific and Technology Research, 8, 1372
2019, The relationship between consumers' price-saving orientation and time-saving orientation towards food delivery intermediaries (fdi) services: an exploratory study, Global Scientific Journals, 7, 175
2010, Effects of online store attributes on customer satisfaction and repurchase intentions, International Journal of Retail and Distribution Management, 38, 482, 10.1108/09590551011052098
E-commerce and the quality of life, 2012, Website Magazine
Eurobarometer (2013), “Consumer attitude towards cross-border trade and consumer protection flash eurobarometer 358”, available at: http://ec.europa.eu/public_opinion/flash/fl_358_en.pdf.
European Commission (2013), “Special eurobarometer 398/wave EB79.2 – TNS opinion and social”, available at: http://ec.europa.eu/public_opinion/archives/ebs/ebs_398_en.pdf.
2000, Discovering Statistics Using SPSS for Windows
2011, Generic technology-based service quality dimensions in banking: impact on customer satisfaction and loyalty, International Journal of Bank Marketing, 29, 170
1983, Factor Analysis
2014, The service revolution and its marketing implications: service logic vs service-dominant logic, Managing Service Quality, 24, 206, 10.1108/MSQ-03-2014-0042
1990, Relationship approach to marketing in service contexts: the marketing and organizational behavior interface, Journal of Business Research, 20, 3, 10.1016/0148-2963(90)90037-E
2013, Demand creation of online services for B2B and consumer market–food delivery in Vietnam
2000, Consumer decision making in online shopping environments: the effects of interactive decision aids, Marketing Science, 19, 4, 10.1287/mksc.19.1.4.15178
1995, Multivariate Data Analysis, 4th ed.
2010, Multivariate Data Analysis: a Global Perspective
2016, The effect of product quality and delivery service on online customer satisfaction in Zalora Indonesia, Journal EMBA, 4, 1189
1999, Promoting independence in older persons through the internet, Cyber Psychology and Behavior, 2, 521, 10.1089/cpb.1999.2.521
Hirschberg, C., Rajko, A., Schumacher, T. and Wrulich, M. (2016), “The changing market for food delivery”, available at: https://www.mckinsey.com/industries/high-tech/our-insights/the-changing-market-for-food-delivery.
1998, Relationship dissolution model: antecedents of relationship commitment and the likelihood of dissolving a relationship, International Journal of Service Industry Management, 9, 189, 10.1108/09564239810210541
2010, Princípios de Marketing de Serviços, 3rd ed., 599
2005, The quality of factor solutions in exploratory factor analysis: the influence of sample size, communality, and overdetermination, Educational and Psychological Measurement, 65, 202, 10.1177/0013164404267287
2008, Developing an index for online customer satisfaction: adaptation of American customer satisfaction index, Expert Systems with Applications, 34, 3033, 10.1016/j.eswa.2007.06.036
2000, Changes in the banking sector – the case of internet banking in the UK, Internet Research: Electronic Networking Applications and Policy, 10, 19, 10.1108/10662240010312048
2013, Measuring consumer perceptions of online shopping convenience, Journal of Service Management, 24, 191, 10.1108/09564231311323962
2005, Integrating effect of consumer perception factors in predicting private brand purchase in a Korean discount store context, Journal of Consumer Marketing, 22, 62, 10.1108/07363760510589226
1960, The application of electronic computers to factor analysis, Educational and Psychological Measurement, 20, 141, 10.1177/001316446002000116
2010, The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings: a cross cultural analysis, Asia Pacific Journal of Marketing and Logistics, 22, 351, 10.1108/13555851011062269
2015, Factors obstructing intentions to trust and purchase products online, Asia Pacific Journal of Marketing and Logistics, 27, 758, 10.1108/APJML-10-2014-0146
2015, Key success factors of online food ordering services: an empirical study, Malaysian Management Review, 50, 19
2011, The current state of online food ordering in the U.S. restaurant industry, Cornell Hospitality Report, 11, 6
1999, Consumer research in the restaurant environment, part 1: a conceptual model of dining satisfaction and return patronage, International Journal of Contemporary Hospitality Management, 11, 205, 10.1108/09596119910272739
1994, An Easy Guide to Factor Analysis
2016, Improvement of online food delivery service based on consumers' negative comments, Canadian Social Science, 12, 84
2004, Modeling repurchase frequency and customer satisfaction for fast food outlets, International Journal of Quality and Reliability Management, 21, 545, 10.1108/02656710410536563
2011, The critical factors impact on online customer satisfaction, Procedia Computer Science, 3, 276, 10.1016/j.procs.2010.12.047
2006, Consumer perceptions of risk and uncertainty and the implications for behaviour towards innovative retail services: the case of internet banking, Journal of Retailing and Consumer Services, 13, 431, 10.1016/j.jretconser.2006.02.006
2011, Confirmatory factor analysis of the mathematics teachers' teaching practices instrument, World Applied Sciences Journal, 12, 2092
Machado, J.G.C.F. and Pigatto, G. (2015), “Inovação de marketing para serviços de alimentação”, in Zuin, L.F.S. and Queiroz, T.R. (Eds), Agronegócios, Gestão, Inovação e Sustentabilidade, Saraiva, São Paulo, pp. 199-228.
MarketWatch (2019), “India online food delivery market – global trends, market share, growth, opportunity, and 2023”, 18 September, available at: www.marketwatch.com/press-release/india-online-food-delivery-market-global-trends-market-share-growth-opportunity-and-2023-2019-09-18.
2001, Consumer perceptions of privacy and security risks for online shopping, Journal of Consumer Affairs, 35, 27, 10.1111/j.1745-6606.2001.tb00101.x
1999, Remembering vs knowing: issues in buyers processing of price information, Journal of the Academy of Marketing Science, 27, 207, 10.1177/0092070399272006
2014, The impact of e-commerce on final deliveries: alternative parcel delivery services in France and Germany, Transportation Research Procedia, 4, 178, 10.1016/j.trpro.2014.11.014
2003, Scaling Procedures: Issues and Applications
2008, Effectiveness of telecare in elderly populations – a comparison of three settings, Telemedicine Journal and e-Health, 14, 164, 10.1089/tmj.2007.0028
1994, Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, Journal of Retailing, 70, 201, 10.1016/0022-4359(94)90033-7
1988, Servqual: a multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64, 12
2003, Identifying key factors affecting consumer purchase behavior in an online shopping context, International Journal of Retail and Distribution Management, 31, 16, 10.1108/09590550310457818
2010, Recommended sample size for conducting exploratory factor Analysis on dichotomous data, Journal of Modern Applied Statistical Methods, 9
2019, Does e-commerce reduce traffic congestion? Evidence from alibaba single day shopping event, Centre for Economic Performance, LSE
2017, Have you chosen your request? Analysis of online food delivery companies in Brazil, British Food Journal, 119, 639, 10.1108/BFJ-05-2016-0207
2002, What attracts customers to online stores, and what keeps them coming back?, Journal of the Academy of Marketing Science, 30, 465, 10.1177/009207002236918
2000, E-loyalty: your secret weapon on the web, Harvard Business Review, 79, 105
2014, From selling to supporting – leveraging mobile services in the context of food retailing, Journal of Retailing and Consumer Services, 21, 26, 10.1016/j.jretconser.2013.06.009
2017, Outsourcing to online food delivery services: perspective of f&b business owners, Journal of Internet Banking and Commerce, 22, 255
2016
1998, Customer-service provider relationships: an empirical test of a model of service quality, satisfaction, and relationship-oriented outcomes, International Journal of Service Industry Management, 9, 155, 10.1108/09564239810210505
2012, E-Marketing, 6th ed.
2011, Consumers' attitude towards online shopping: factors influencing gotland consumers to shop online
2007, Using Multivariate Statistics, 5th ed.
UNDP (2013), “Human development report 2013: the rise of the south: human progress in a diverse world”, available at: http://hdr.undp.org/en/content/human-development-report-2013.
2019, The study of interest of consumers in mobile food ordering apps, International Journal of Recent Technology and Engineering, 8, 3424
2011, Factor analysis methods and validity evidence: a systematic review of instrument development across the continuum of medical education
2010, Exploratory factor analysis: a five-step guide for novices, Australasian Journal of Paramedicine, 8
2002, Consumer perception of e-service quality: from internet purchaser and non-purchaser perspectives, Journal of Business Strategies, 19, 19
2017, Consumer experiences, attitude and behavioral intention toward online food delivery (ofd) services, Journal of Retailing and Consumer Services, 35, 150, 10.1016/j.jretconser.2016.12.013
2002, The antecedents and consequences of trust in online-purchase decisions, Journal of Interactive Marketing, 16, 47, 10.1002/dir.10008
2002, Service quality delivery through web sites: a critical review of extant knowledge, Journal of the Academy of Marketing Science, 30, 362, 10.1177/009207002236911
2007, Online shopping acceptance model – a critical survey of consumer factors in online shopping, Journal of Electronic Commerce Research, 8, 41
2014, Statistik Penyelidikan Lanjutan: Ujian Regresi, Analisis Faktor Dan Analisis Sem
2013, Future in focus. Digitales Deutschland 2013. Erkenntnisse aus 2012 und was diese für das kommende Jahr bedeuten, White Paper
1995, Factor analysis in the development and refinement of clinical assessment instruments, Psychological Assessment, 7, 286, 10.1037/1040-3590.7.3.286
1988, Relation to sample size to the stability of component patterns, Psychological Bulletin, 103, 265, 10.1037/0033-2909.103.2.265
1999, Quality Handbook, 5th ed.
UPS Survey (2014), “UPS pulse of the online shopper. A study of the online customer experience”, available at: http://www.ups.com/media/en/gb/UPS_Pulse_of_the_Online_Shopper.pdf.