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2002, Constructing a TPB Questionnaire: Conceptual and Methodological Considerations

1980, Understanding Attitudes and Predicting Social Behavior

2014, Mobile marketing: a contemporary strategic perspective, International Journal of Technology Marketing, 9, 252, 10.1504/IJTMKT.2014.063855

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2014, Smartphone’s application adoption benefits using mobile hotel reservation system (MHRS) among 3 to 5-star city hotels in Malaysia, Procedia-Social and Behavioral Sciences, 130, 552, 10.1016/j.sbspro.2014.04.064

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2011, The effectiveness of branded mobile phone apps, Journal of Interactive Marketing, 25, 191, 10.1016/j.intmar.2011.06.001

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2001, Understanding information systems continuance: an expectation-confirmation model, MIS Quarterly, 351

2006, Influence processes for information technology acceptance: An elaboration likelihood model, MIS Quarterly, 30, 805, 10.2307/25148755

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2015, Persuasive messages, popularity cohesion, and message diffusion in social media marketing, Journal of Business Research, 68, 777, 10.1016/j.jbusres.2014.11.027

2015, Social influence’s impact on reader perceptions of online reviews, Journal of Business Research, 68, 883, 10.1016/j.jbusres.2014.11.046

2009, Credibility of electronic word-of-mouth: Informational and normative determinants of on-line consumer recommendations, International Journal of Electronic Commerce, 13, 9, 10.2753/JEC1086-4415130402

2015, The impact of e-retail characteristics on initiating mobile retail services: a modular innovation perspective, Information & Management, 53, 481

2004, Social relationships and health, American Psychologist, 59, 676, 10.1037/0003-066X.59.8.676

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1989, Perceived usefulness, perceived ease of use, and user acceptance of in-formation technology, MIS Quarterly, 13, 319, 10.2307/249008

1989, User acceptance of computer technology: a comparison of two theoretical models, Management Science, 35, 982, 10.1287/mnsc.35.8.982

2003, The DeLone and McLean model of information systems success: a ten-year update, Journal of Management Information Systems, 19, 9, 10.1080/07421222.2003.11045748

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1981, Behavioral decision theory: processes of judgment and choice, Annual Review of Psychology, 32, 53, 10.1146/annurev.ps.32.020181.000413

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2015, Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth, Tourism Management, 51, 174, 10.1016/j.tourman.2015.05.007

2013, E-wom and accommodation: an analysis of the factors that influence travelers’ adoption of information from online reviews, Journal of Travel Research, 53, 44

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1981, Structural equation models with unobservable variables and measurement error: Algebra and statistics, Journal of Marketing Research, 18, 382, 10.1177/002224378101800313

2013, Consumers un-tethered: a three-market empirical study of consumers’ mobile marketing acceptance, Journal of Business Research, 66, 2536, 10.1016/j.jbusres.2013.05.046

2015, Viral effects of social network and media on consumers’ purchase intention, Journal of Business Research, 68, 2237, 10.1016/j.jbusres.2015.06.004

2010, Multivariate Data Analysis: A Global Perspective

1956, Mass communication and Para-social interaction: observations on intimacy at a distance, Psychiatry, 19, 215, 10.1080/00332747.1956.11023049

1953, Communication and Persuasion; Psychological Studies of Opinion Change

2016, Exploring the influential factors in continuance usage of mobile social apps: satisfaction, habit, and customer value perspectives, Telematics and Informatics, 33, 342, 10.1016/j.tele.2015.08.014

2008, Understanding digital inequality: comparing continued use behavioral models of the socio-economically advantaged and disadvantaged, MIS Quarterly, 32, 97, 10.2307/25148830

2017, An exploration of the factors influencing social media continuance usage and information sharing intentions among Korean travelers, Tourism Management, 63, 170, 10.1016/j.tourman.2017.06.013

2013, Enablers and inhibitors of permission-based marketing: a case of mobile coupons, Journal of Retailing and Consumer Services, 20, 495, 10.1016/j.jretconser.2013.05.002

2011, Technology acceptance model for the use of information technology in universities, Computers in Human Behavior, 27, 845, 10.1016/j.chb.2010.11.009

2009, How to keep members using the information in a computer-supported social network, Computers in Human Behavior, 25, 1172, 10.1016/j.chb.2009.04.008

2008, Looking at, looking up or keeping up with people? Motives and use of facebook, 1027

1989, LISREL 7: A Guide to the Program and Applications

2016, Factors influencing the perceived credibility of diet-nutrition information websites, Computers in Human Behavior, 58, 37, 10.1016/j.chb.2015.11.044

2012, Adoption of mobile commerce: a confidence model, Journal of Computer Information Systems, 14, 14

2005, A behavioral decision theory perspective on hedonic and utilitarian choice, Inside Consumption: Frontiers of Research on Consumer Motives, Goals, and Desires, 1, 144

1997, The variable influence of audience activity on media effects, Communication Research, 24, 107, 10.1177/009365097024002001

2013, To app or not to app: engaging consumers via branded mobile apps, Journal of Interactive Advertising, 13, 53, 10.1080/15252019.2013.782780

2016, Dual-route of persuasive communications in mobile tourism shopping, Telematics and Informatics, 33, 293, 10.1016/j.tele.2015.08.009

2015, The effects of adopting and using a brand’s mobile application on customers’ subsequent purchase behavior, Journal of Interactive Marketing, 31, 28, 10.1016/j.intmar.2015.05.004

2014, Fostering consumer-Brand relationships in social media environment: the role of parasocial interaction, Journal of Interactive Marketing, 28, 134, 10.1016/j.intmar.2013.12.003

2015, Distribution channel in hospitality and tourism: revisiting disintermediation from the perspectives of hotels and travel agencies, International Journal of Contemporary Hospitality Management, 27, 431, 10.1108/IJCHM-11-2013-0498

2017, Effects of relationship types on customers’ parasocial interactions: promoting relationship marketing in social media, Journal of Hospitality and Tourism Technology, 8, 133, 10.1108/JHTT-09-2016-0053

2013, Persuasive message on information system acceptance: a theoretical extension of elaboration likelihood model and social influence theory, Computers in Human Behavior, 29, 264, 10.1016/j.chb.2012.09.003

2015, The effects of source credibility and argument quality on employees’ responses toward information system usage, Asia Pacific Management Review, 20, 56, 10.1016/j.apmrv.2014.12.003

2015, The mobile revolution is here: are you ready?, Cornell Hospitality Report, 18, 18

2008, An assessment of advanced mobile services acceptance: contributions from TAM and diffusion theory models, Information & Management, 45, 359, 10.1016/j.im.2008.05.001

2016, Co-creating value in hotels using mobile devices: a conceptual model with empirical validation, International Journal of Hospitality Management, 52, 131, 10.1016/j.ijhm.2015.10.004

2015, Applying the technology acceptance model in a two-country study of SMS advertising, Journal of Business Research, 68, 1, 10.1016/j.jbusres.2014.06.001

2016, The impact of cost, technology acceptance and employees’ satisfaction on the effectiveness of the electronic customer relationship management, Computers in Human Behavior, 55, 1052, 10.1016/j.chb.2015.10.036

1990, Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness, Journal of Advertising, 19, 39, 10.1080/00913367.1990.10673191

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2016, What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience, International Journal of Information Management, 36, 1350, 10.1016/j.ijinfomgt.2016.04.005

2016, The role of utilitarian and hedonic values on users’ continued usage intention in a mobile hotel booking environment, International Journal of Hospitality Management, 57, 106, 10.1016/j.ijhm.2016.06.007

2012, Antecedents of customer loyalty: an empirical synthesis and reexamination, Journal of Retailing and Consumer Services, 19, 150, 10.1016/j.jretconser.2011.11.004

2016, The effect of mobile retailing on consumers’ purchasing experineces: a dynamic perspective, Computers in Human Behavior, 61, 548, 10.1016/j.chb.2016.03.071

2014, An integrated adoption model of mobile cloud services: exploration of key determinants and extension of technology acceptance model, Telematics and Informatics, 31, 376, 10.1016/j.tele.2013.11.008

1986, The elaboration likelihood model of persuasion, Advances in Experimental Social Psychology, 19, 123

2003, Common method biases in behavioral research: a critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879

2016, Implementing customer relationship management (CRM) in hotel industry from organizational culture perspective: case of a chain hotel in the UK, International Journal of Contemporary Hospitality Management, 28, 89, 10.1108/IJCHM-04-2014-0176

Ravuri, L. (2016), “Mobile apps quickly becoming financial services’ biggest asset”, available at: https://blogs.adobe.com/aemmobile/2016/03/mobile-apps-quickly-becoming-financial-services-biggest-asset.html

2012, Brand in the hand: a cross-market investigation of consumer acceptance of mobile marketing, Business Horizons, 55, 485, 10.1016/j.bushor.2012.05.004

2000, Impact of motivation, attraction, and parasocial interaction on talk radio listening, Journal of Broadcasting & Electronic Media, 44, 635, 10.1207/s15506878jobem4404_7

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2010, Testing a universal tool for measuring parasocial interactions across different situations and media, Journal of Media Psychology, 22, 26, 10.1027/1864-1105/a000004

2009, Mobile marketing: a synthesis and prognosis, Interactive Journal of Marketing, 23, 118, 10.1016/j.intmar.2009.02.002

2007, The growth of interactions and dialogs in interactive marketing, Journal of Interactive Marketing, 21, 2, 10.1002/dir.20080

2002, Evolving relationship marketing into a discipline, Journal of Relationship Marketing, 1, 3, 10.1300/J366v01n01_02

2015, Modeling consumers’ adoption intentions of remote mobile payments in the United Kingdom: extending UTAUT with innovativeness, risk, and trust, Psychology & Marketing, 32, 860, 10.1002/mar.20823

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2005, The coming era of” Brand in the hand” marketing, MIT Sloan Management Review, 47

2003, Informational influence in organizations: an integrated approach to knowledge adoption, Informational System Research, 14, 47, 10.1287/isre.14.1.47.14767

2014, Examining the antecedents of persuasive eWOM messages in social media, Online Information Review, 38, 746, 10.1108/OIR-04-2014-0089

2016, Perceived risk influence on dual-route information adoption processes on travel websites, Journal of Business Research, 69, 2289, 10.1016/j.jbusres.2015.12.044

2015, The role of social and parasocial relationships on social networking sites loyalty, Computers in Human Behavior, 48, 401, 10.1016/j.chb.2015.01.064

2007, User acceptance of wireless short messaging services: deconstructing perceived value, Information & Management, 44, 63, 10.1016/j.im.2006.10.005

2000, A theoretical extension of the technology acceptance model: four longitudinal field studies, Management Science, 46, 186, 10.1287/mnsc.46.2.186.11926

2015, The co-creation experience from the customer perspective: its measurement and determinants, Journal of Service Management, 26, 321, 10.1108/JOSM-09-2014-0254

2016, The new advertising: branding, content, and consumer relationships in the data-driven social media era, Branded apps and mobile platforms as new tools for advertising

2010, Predicting mobile hotel reservation adoption: insight from a perceived value standpoint, International Journal of Hospitality Management, 29, 598, 10.1016/j.ijhm.2009.11.001

2013, Consumer attitudes towards mobile marketing in the smart phone era, International Journal of Information Management, 33, 840, 10.1016/j.ijinfomgt.2013.06.004

2007, Effects of online communication practices on consumer perceptions of performance uncertainty for search and experience goods, Journal of Retailing, 83, 393, 10.1016/j.jretai.2007.03.009

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2012, Saved!” by Jena malone: an introspective study of a consumer’s fan relationship with a film actress, Journal of Business Research, 65, 511, 10.1016/j.jbusres.2011.02.030

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2012, The relationship between CRM, RM, and business performance: a study of the hotel industry in Taiwan, International Journal of Hospitality Management, 31, 276, 10.1016/j.ijhm.2011.06.012

2016, Parasocial relationship effects on customer equity in the social media context, Journal of Business Research, 69, 3795, 10.1016/j.jbusres.2015.12.071

2014, Examining the influence of online reviews on consumers’ decision-making: a heuristic–systematic model, Decision Support System, 67, 78, 10.1016/j.dss.2014.08.005

2015, NFC-WISP: a sensing and computationally enhanced near-field RFID platform, 174

2016, Understanding the influence of C2C communication on purchase decision in online communities from a perspective of information adoption model, Telematics and Informatics, 33, 8, 10.1016/j.tele.2015.06.001

2013, Tourists’ adoption of self-service technologies at resort hotels, Journal of Business Research, 66, 692, 10.1016/j.jbusres.2011.09.005