Emotions in consumer behavior: a hierarchical approach

Anderson, 1988, Structural equation modeling in practice: a review and recommended two-step approach, Psychol. Bull., 103, 411, 10.1037/0033-2909.103.3.411

Bagozzi, 1999, The role of emotions in marketing, J. Acad. Mark. Sci., 27, 184, 10.1177/0092070399272005

Baumgartner, 1996, Applications of structural equation modeling in marketing and consumer research: a review, Int. J. Res. Mark., 13, 139, 10.1016/0167-8116(95)00038-0

Berkowitz, 2000

Bollen, 1989

Bone, 1989, A bootstrap procedure for evaluating goodness-of-fit indices of structural equation and confirmatory factor models, J. Mark. Res., 26, 105, 10.2307/3172673

Bougie, 2003, Angry customers don't come back, they get back: the experience and behavioral implications of anger and dissatisfaction in services, Journal of the Academy of Marketing Science, 31, 377, 10.1177/0092070303254412

Bredahl, 2001, Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods—results of a cross-national survey, J. Consum. Policy, 24, 23, 10.1023/A:1010950406128

Cattell, 1978

Derbaix, 1995, The impact of affective reactions on attitudes toward the advertisement and the brand: a step toward ecological validity, J. Mark. Res., 32, 470, 10.2307/3152182

Derbaix, 2003, Inducing word-of-mouth by eliciting surprise—a pilot investigation, J. Econ. Psychol., 24, 99, 10.1016/S0167-4870(02)00157-5

Diener, 1999, Introduction to the special section on the structure of emotion, J. Pers. Soc. Psychol., 76, 803, 10.1037/0022-3514.76.5.803

Dube, 1998, Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions, Int. J. Res. Mark., 15, 309, 10.1016/S0167-8116(98)00009-3

Dube, 2003, Should consumer attitudes be reduced to their affective and cognitive bases? Validation of a hierarchical model, Int. J. Res. Mark., 20, 259, 10.1016/S0167-8116(03)00036-3

Edell, 1987, The power of feelings in understanding advertising effects, J. Consum. Res., 14, 421, 10.1086/209124

Edson Escalas, 2003, Sympathy and empathy: emotional responses to advertising dramas, J. Consum. Res., 29, 566, 10.1086/346251

Ekman, 1992, Are there basic emotions?, Psychol. Rev., 99, 550, 10.1037/0033-295X.99.3.550

Fehr, 1984, Concept of emotion viewed from a prototype perspective, J. Exp. Psychol. Gen., 113, 464, 10.1037/0096-3445.113.3.464

Frijda, 1989, Relations among emotion, appraisal, and emotional action readiness, J. Pers. Soc. Psychol., 57, 212, 10.1037/0022-3514.57.2.212

Gerbing, 1993, Monte Carlo evaluations of goodness-of-fit indices for structural equation models, 40

Havlena, 1989, Assessing the validity of emotional typologies, Psychol. Market., 6, 97, 10.1002/mar.4220060203

Holak, 1998, Feelings, fantasies, and memories: an examination of the emotional components of nostalgia, J. Bus. Res., 42, 217, 10.1016/S0148-2963(97)00119-7

Holbrook, 1987, Assessing the role of emotions as mediators of consumer responses to advertising, J. Consum. Res., 14, 404, 10.1086/209123

Holbrook, 1993, An approach to investigating the emotional determinants of consumption durations: why do people consume what they consume for as long as they consume it?, J. Consum. Psychol., 2, 123, 10.1016/S1057-7408(08)80021-6

Holbrook, 1982, The experiential aspects of consumption: consumer fantasies, feelings, and fun, J. Consum. Res., 9, 132, 10.1086/208906

Inman, 2002, Regret in repeat purchase versus switching decisions: the attenuating role of decision justifiability, J. Consum. Res., 29, 116, 10.1086/339925

Izard, 1977

Izard, 1992, Basic emotions, relations among emotions, and emotion–cognition relations, Psychol. Rev., 99, 561, 10.1037/0033-295X.99.3.561

Lerner, 2000, Beyond valence: toward a model of emotion-specific influences on judgment and choice, Cogn. Emot., 14, 473, 10.1080/026999300402763

Lerner, 2001, Fear, anger and risk, J. Pers. Soc. Psychol., 81, 146, 10.1037/0022-3514.81.1.146

Mano, 1991, The structure and intensity of emotional experiences: method and context convergence, Multivariate Behav. Res., 26, 389, 10.1207/s15327906mbr2603_1

Mano, 1993, Assessing the dimensionality and structure of the consumption experience: evaluation, feeling, and satisfaction, J. Consum. Res., 20, 451, 10.1086/209361

Mehrabian, 1974

Morgan, 1988, Structure of emotions, Soc. Psychol. Q., 51, 19, 10.2307/2786981

Netemeyer, 1991, A cross-national assessment of the reliability and validity of the CETSCALE, J. Mark. Res., 28, 320, 10.2307/3172867

Nyer, 1997, A study of the relationships between cognitive appraisals and consumption emotions, J. Acad. Mark. Sci., 25, 296, 10.1177/0092070397254002

Oliver, 1993, Cognitive, affective, and attribute bases of the satisfaction response, J. Consum. Res., 20, 418, 10.1086/209358

Olney, 1991, Consumer responses to advertising: the effects of ad content, emotions, and attitude toward the ad on viewing time, J. Consum. Res., 17, 440, 10.1086/208569

Ortony, 1990, What's basic about basic emotions?, Psychol. Rev., 97, 315, 10.1037/0033-295X.97.3.315

Panksepp, 1992, A crititical role for “affective neuroscience” in resolving what is basic about basic emotions, Psychol. Rev., 99, 554, 10.1037/0033-295X.99.3.554

Phillips, 2002, The role of consumption emotions in the satisfaction response, J. Consum. Psychol., 12, 243, 10.1207/S15327663JCP1203_06

Plutchik, 1980

Richins, 1997, Measuring emotions in the consumption experience, J. Consum. Res., 24, 127, 10.1086/209499

Richins, 1992, A consumer values orientation for materialism and its measurement: measure development and validation, J. Consum. Res., 19, 303, 10.1086/209304

Roseman, 1996, Appraisal determinants of emotions: constructing a more accurate and comprehensive theory, Cogn. Emot., 10, 241, 10.1080/026999396380240

Russell, 1980, A circumplex model of affect, J. Pers. Soc. Psychol., 39, 1161, 10.1037/h0077714

Russell, 1989, Affect grid - A single-item scale of pleasure and arousal, J. Pers. Soc. Psychol., 57, 493, 10.1037/0022-3514.57.3.493

Ruth, 2002, Linking thoughts to feelings: investigating cognitive appraisals and consumption emotions in a mixed-emotions context, J. Acad. Mark. Sci., 30, 44, 10.1177/03079459994317

Shaver, 1987, Emotion knowledge: further exploration of a prototype approach, J. Pers. Soc. Psychol., 52, 1061, 10.1037/0022-3514.52.6.1061

Smith, 2002, The effects of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments, J. Acad. Mark. Sci., 30, 5, 10.1177/03079450094298

Smith, 1993, Appraisal components, core relational themes, and emotions, Cogn. Emot., 7, 295, 10.1080/02699939308409189

Steenkamp, 1998, Assessing measurement invariance in cross-national consumer research, J. Consum. Res., 25, 78, 10.1086/209528

Steenkamp, 2002, Optimum stimulation level and exploratory consumer behavior in an emerging consumer market, Int. J. Res. Mark., 19, 131, 10.1016/S0167-8116(02)00063-0

Steenkamp, 1991, The use of LISREL in validating marketing constructs, Int. J. Res. Mark., 8, 283, 10.1016/0167-8116(91)90027-5

Steenkamp, 1996, The relationships among arousal potential, arousal and stimulus evaluation, and the moderating role of need for stimulation, Int. J. Res. Mark., 13, 319, 10.1016/S0167-8116(96)00013-4

Stephens, 1998, Why don't some people complain? A cognitive–emotive process model of consumer complaint behavior, J. Acad. Mark. Sci., 26, 172, 10.1177/0092070398263001

Storm, 1987, A taxonomic study of the vocabulary of emotions, J. Pers. Soc. Psychol., 53, 805, 10.1037/0022-3514.53.4.805

Taylor, 1994, Waiting for service: the relationship between delays and evaluations of service, J. Mark., 58, 56, 10.2307/1252269

Tsiros, 2000, Regret: a model of its antecedents and consequences in consumer decision making, J. Consum. Res., 26, 401, 10.1086/209571

Turner, 1992, Basic emotions: can conflicting criteria converge?, Psychol. Rev., 99, 566, 10.1037/0033-295X.99.3.566

Verbeke, 2003, Exploring the role of self- and customer-provoked embarrassment in personal selling, Int. J. Res. Mark., 20, 233, 10.1016/S0167-8116(03)00035-1

Watson, 1985, Toward a consensual structure of mood, Psychol. Bull., 98, 219, 10.1037/0033-2909.98.2.219

Watson, 1988, Development and validation of brief measures of positive and negative affect: the PANAS scales, J. Pers. Soc. Psychol., 54, 1063, 10.1037/0022-3514.54.6.1063

Watson, 1999, The two general activation systems of affect: structural findings, evolutionary considerations, and psychobiological evidence, J. Pers. Soc. Psychol., 76, 820, 10.1037/0022-3514.76.5.820

Westbrook, 1987, Product/consumption-based affective responses and post-purchase processes, J. Mark. Res., 24, 258, 10.2307/3151636

Wong, 2003, Do reverse-worded items confound measures in cross-cultural consumer research: the case of the material values scale, J. Consum. Res., 30, 72, 10.1086/374697

Zeelenberg, 1999, Comparing service delivery to what might have been, J. Serv. Res., 2, 86, 10.1177/109467059921007

Zeelenberg, 1998, The experience of regret and disappointment, Cogn. Emot., 12, 221, 10.1080/026999398379727