PurposeThe purpose of this paper is to review a paper that puts forward a practical framework that could help executives and career advisors better understand emotional intelligence and how it may be acquired through training.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments.FindingsEI is increasingly accepted to be central to business success, but has been hard to pin down. This paper makes an attempt to offer a training model that might help develop it.Practical implicationsPuts forward the outline of a training program that, if implemented by HR managers, could have a significant impact on EI in the workplace.Originality/valueExplains EI from the academic and business points of view and offers suggestions on how to develop it in the business environment.
Từ khóa
Tài liệu tham khảo
Kunnannatt, J.T. (2008), “Emotional intelligence: theory and description”, Career Development International, Vol. 13 No. 7, pp. 614‐29.
