Tích hợp ERP trong môi trường chăm sóc sức khỏe: một nghiên cứu điển hình
Tóm tắt
Nhằm cung cấp một phân loại về khái niệm tích hợp ERP trong tổ chức chăm sóc sức khỏe và trình bày một ví dụ thực tế về tích hợp quy trình sử dụng SAP R/3.
Nghiên cứu dựa trên một nghiên cứu điển hình liên quan đến các cuộc phỏng vấn bán cấu trúc sâu với các bên liên quan chính và nghiên cứu hành động được thực hiện trong bệnh viện trong thời gian triển khai ERP.
Kết quả cho thấy rằng một việc triển khai phần mềm có vẻ đơn giản của quy trình đặt hàng có thể có tác động đáng kể đến các bên liên quan trong một môi trường phức tạp sử dụng phần mềm ERP. Các vấn đề về thay đổi tổ chức, các vấn đề实施 và tích hợp SAP R/3 với các hệ thống không phải SAP khác và các cân nhắc về SCM được thảo luận.
Phân tích khái niệm tích hợp doanh nghiệp đặc biệt trong môi trường chăm sóc sức khỏe và mô tả một giải pháp tích hợp quy trình thực tế (thiếu trong tài liệu) đạt được bằng cách sử dụng phần mềm SAP R/3.
Từ khóa
Tài liệu tham khảo
Al‐Mashari, M. (2000), “Constructs of process change management in ERP context: a focus on SAP R/3”, Proceedings of the 6th Americas Conference on Information Systems (AMCIS), Long Beach, CA, August 10‐13, pp. 977‐80.
Anderson, J.G. (1997), “Clearing the way for physicians' use of clinical information systems”, Communications of the ACM, Vol. 40 No. 8, pp. 83‐90.
Aydin, C. (1994a), “Survey methods for assessing social impacts of computers in health care organizations”, in Anderson, C., Aydin, C. and Jay, S. (Eds), Evaluating Health Care Information Systems: Methods and Applications, Sage Publications, Thousand Oaks, CA, pp. 69‐100.
Aydin, C. (1994b), “Computerized order entry in a large medical center: evaluating interactions between departments”, in Anderson, C., Aydin, C. and Jay, S. (Eds), Evaluating Health Care Information Systems: Methods and Applications, Sage Publications, Thousand Oaks, CA, pp. 260‐75.
Bancroft, N.H., Seip, H. and Sprengel, A. (1998), Implementing SAP R/3, 2nd ed., Manning, Greenwich, CA.
Chu, S. and Cesnik, B. (2000), “A three‐tier clinical information systems design model”, International Journal of Medical Informatics, Vol. 57 No. 1, pp. 91‐107.
Cimino, J., Socratous, S. and Clayton, P. (1995), “Internet as clinical information system: application development using the World Wide Web”, Journal of American Medical Information Association, Vol. 2 No. 5, pp. 273‐84.
Davenport, T.H. (1996), “Holistic management of megapackage change. The case of SAP”, Proceedings of the Second Americas Conference on Information System (AMCIS), Phoenix, AZ, August, pp. 51a‐c.
Davidson, E.J. and Chismar, W. (1999), “Examining the organizational implications of IT use in hospital‐based health care: a case study of computerized order entry”. Proceedings of the 32nd Hawaii International Conference on System Sciences (HICSS), 5‐8 January, Maui, HI.
Fui‐Hoon Nah, F. and Lee‐Shang Lau, J. (2001), “Critical factors for successful implementation of ERP systems”, Business Process Management Journal, Vol. 7 No. 3, pp. 285‐96.
Gandecha, R., Atkinson, C. and Papazafeiropoulou, A. (2003), “Machines and machinations: the integrated care record service in the UK National Health Service”, Proceedings of the 9th Americas Conference on Information Systems (AMCIS), Tampa, FL, August 4‐6, pp. 875‐80.
Green, P. and Rosemann, M. (2000), “Integrated process modelling: an ontological evaluation”, Information Systems, Vol. 25 No. 2, pp. 73‐87.
Grimson, J., Grimson, W. and Hasselbring, W. (2000), “The SI challenge in health care”, Communications of the ACM, Vol. 43 No. 6, pp. 49‐55.
Khoumbati, K., Themistocleous, M. and Irani, Z. (2003), “Conceptual model for the adoption of enterprise application integration in healthcare organizations”, Proceedings of the 9th Americas Conference on Information Systems (AMCIS), Tampa, FL, August 4‐6, pp. 881‐9.
Klaus, H., Rosemann, M. and Gable, G. (2000), “What is ERP?”, Information Systems Frontiers, Vol. 2 No. 2, pp. 141‐62.
Lee, J., Siau, K. and Hong, S. (2003), “Enterprise integration with ERP and EAI”, Communications of the ACM, Vol. 46 No. 2, pp. 54‐60.
Loos, P. (2002), “Advanced information technology application in ERP systems”, Proceedings of the 6th Americas Conference on Information Systems (AMCIS), Dallas, TX, August 9‐11, pp. 635‐9.
Lowe, A. and Doolin, B. (1999), “Casemix accounting systems: new spaces for action”, Management Accounting Research, Vol. 10 No. 2, pp. 181‐201.
Murray, M.C. (2003), “An initial investigation of web services in healthcare”, Proceedings of the 9th Americas Conference on Information Systems (AMCIS), Tampa, FL, August 4‐6, pp. 901‐5.
Pare, G. and Sicotte, C. (2001), “Information technology sophistication in health care: an instrument validation study among Canadian hospitals”, International Journal of Medical Informatics, Vol. 63 No. 2, pp. 205‐23.
Patel, V.L. and Kaufman, D.R. (1998), “Medical informatics and the science of cognition”, Journal of the American Medical Informatics Association, Vol. 5 No. 4, pp. 493‐502.
Puschmann, T. and Alt, R. (2001), “Enterprise application integration – the case of the Robert Bosch Group”, Proceedings of the 34th Hawaii International Conference on System Sciences (HICSS), January 3‐6, Maui, HI.
Rosemann, M. (1999), “ERP software: characteristics and consequences”, Proceedings of the 7th European Conference on Information Systems (ECIS), 23‐25 June, Copenhagen, Denmark.
Sia, S.K. and Soh, C. (2002), “Severity assessment of ERP‐organization misalignment: honing in on ontological structure and context specificity”, Proceedings of the 23rd International Conference on Information Systems (ICIS), Barcelona, pp. 723‐9.
Siau, K. (2003), “Health care informatics”, IEEE Transactions on Information Technology in Biomedicine, Vol. 7 No. 1, pp. 1‐7.
Soh, C., Sia, S.K. and Tay‐Yap, J. (2000), “Cultural fits and misfits: is ERP a universal solution?”, Communications of the ACM, Vol. 43 No. 3, pp. 47‐51.
Sprott, D. (2000), “Componentizing the enterprise application packages”, Communications of the ACM, Vol. 43 No. 4, pp. 63‐9.
Stefanou, C.J. (2001a), “A framework for the ex‐ante evaluation of ERP software”, European Journal of Information Systems, Vol. 10 No. 2, pp. 204‐15.
Stefanou, C.J. (2001b), “Organizational key success factors for implementing SCM/ERP systems to support decision making”, Journal of Decision Systems, Vol. 10 No. 1, pp. 49‐64.
Themistocleous, M., Irani, Z. and Love, P.E.D. (2004), “Evaluating the integration of supply chain information systems: a case study”, European Journal of Operational Research, Vol. 159 No. 3, pp. 393‐405.
Themistocleous, M., Irani, Z. and O'Keefe, R.M. (2001), “ERP and application integration. Exploratory survey”, Business Process Management Journal, Vol. 7 No. 3, pp. 195‐204.
Themistocleous, M., Irani, Z. and Sharif, A. (2000), “Evaluating application integration”, Proceedings of the 7th European Conference on Evaluation of Information Technology (ECITE), Dublin, pp. 193‐202.
Tulu, B., Hilton, B. and Horan, T.A. (2003), “Physicians' acceptance of web‐based medical assessment systems: findings from a national survey”, Proceedings of the Ninth Americas Conference on Information Systems (AMCIS), Tampa, Florida, August 4‐6, pp. 939‐46.