E-satisfaction: a re-examination

Journal of Retailing - Tập 80 - Trang 239-247 - 2004
Heiner Evanschitzky1, Gopalkrishnan R. Iyer2, Josef Hesse1, Dieter Ahlert1
1Department for Retailing and Distribution, University of Muenster, Am Stadtgraben 13-15, 48143 Muenster, Germany
2Department of Marketing, Florida Atlantic University, 777 Glades Road, Boca Raton, FL 33431, USA