Dynamic and Competitive Effects of Direct Mailings: A Charitable Giving Application

Journal of Marketing Research - Tập 46 Số 1 - Trang 120-133 - 2009
Merel van Diepen1, Bas Donkers2, Philip Hans Franses3
1Erasmus Research Institute of Management and Econometric Institute, Erasmus University Rotterdam
2Department of Business Economics, Erasmus University Rotterdam
3Econometric Institute, Erasmus University, Rotterdam

Tóm tắt

The authors propose a dynamic direct mailing response model with competitive effects. Purchase and promotion history are incorporated to map the dynamic competitive interactions among the firms sending the mailings. The authors investigate the impact of direct mailings on the revenues of each firm and its competitors over time. The model accounts for endogeneity of the mailing decision and for unobserved heterogeneity across households. The model is considered in a charitable giving setting, in which households often receive many direct mailings of different charities within a short period and competition is strong. The authors construct a unique database by merging the databases of three large charity organizations in the Netherlands. This results in household-level data on the direct mailings households received from and their donations to each of the three charities. The results show that a charity's own mailings are short-term substitutes; that is, an extra mailing cannibalizes the revenues of subsequent mailings. Furthermore, competitive charitable direct mailings tend to be short-term complements; that is, the direct mailings increase the total pie that is divided among the charities. In the long run, these effects die out. The results are also interpreted from a behavioral perspective.

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Thông tin xuất bản

Journal of Marketing Research

Tập 46 Số 1

120-133

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