Các chiều kích hành vi và cải tiến chủ động trong mối quan hệ thuê ngoài khách sạn: vai trò của công bằng

Springer Science and Business Media LLC - Tập 13 - Trang 479-508 - 2018
Tomás F. Espino-Rodríguez1, Juan Carlos Ramírez-Fierro1
1Edificio Departamental de Ciencias Económicas y Empresariales, University of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain

Tóm tắt

Nghiên cứu này thể hiện vai trò của công bằng như một yếu tố thành công trong các mối quan hệ thuê ngoài khách sạn. Cụ thể hơn, nó điều tra các mối liên hệ giữa hai chiều kích khác nhau của công bằng (công bằng thủ tục và công bằng phân phối) và thái độ cũng như hành vi trong mối quan hệ với nhà cung cấp, theo các khía cạnh niềm tin, hợp tác và định hướng dài hạn. Công trình này cũng phân tích mức độ ảnh hưởng của các yếu tố hành vi này đến sự cải thiện chủ động của nhà cung cấp, và liệu sự hợp tác có trung gian trong những mối quan hệ này hay không. Nghiên cứu cung cấp một góc nhìn độc đáo về động lực này và kết quả của các mối quan hệ giữa nhà cung cấp và khách sạn. Kết quả xác nhận rằng nhận thức về công bằng phân phối có ảnh hưởng tích cực đến định hướng dài hạn của mối quan hệ thuê ngoài, trong khi nhận thức về công bằng thủ tục ảnh hưởng tiêu cực đến định hướng dài hạn. Các phát hiện nghiên cứu cung cấp bằng chứng về ảnh hưởng của công bằng thủ tục và công bằng phân phối đối với niềm tin trong các mối quan hệ thuê ngoài, và niềm tin có tác động tích cực đến sự hợp tác và định hướng dài hạn. Kết quả cho thấy định hướng dài hạn và niềm tin không ảnh hưởng trực tiếp đến sự cải thiện chủ động, nhưng có tác động gián tiếp thông qua sự hợp tác.

Từ khóa

#công bằng; mối quan hệ thuê ngoài; khách sạn; hợp tác; cải tiến chủ động

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