Nội dung được dịch bởi AI, chỉ mang tính chất tham khảo
Các chiều kích hành vi và cải tiến chủ động trong mối quan hệ thuê ngoài khách sạn: vai trò của công bằng
Tóm tắt
Nghiên cứu này thể hiện vai trò của công bằng như một yếu tố thành công trong các mối quan hệ thuê ngoài khách sạn. Cụ thể hơn, nó điều tra các mối liên hệ giữa hai chiều kích khác nhau của công bằng (công bằng thủ tục và công bằng phân phối) và thái độ cũng như hành vi trong mối quan hệ với nhà cung cấp, theo các khía cạnh niềm tin, hợp tác và định hướng dài hạn. Công trình này cũng phân tích mức độ ảnh hưởng của các yếu tố hành vi này đến sự cải thiện chủ động của nhà cung cấp, và liệu sự hợp tác có trung gian trong những mối quan hệ này hay không. Nghiên cứu cung cấp một góc nhìn độc đáo về động lực này và kết quả của các mối quan hệ giữa nhà cung cấp và khách sạn. Kết quả xác nhận rằng nhận thức về công bằng phân phối có ảnh hưởng tích cực đến định hướng dài hạn của mối quan hệ thuê ngoài, trong khi nhận thức về công bằng thủ tục ảnh hưởng tiêu cực đến định hướng dài hạn. Các phát hiện nghiên cứu cung cấp bằng chứng về ảnh hưởng của công bằng thủ tục và công bằng phân phối đối với niềm tin trong các mối quan hệ thuê ngoài, và niềm tin có tác động tích cực đến sự hợp tác và định hướng dài hạn. Kết quả cho thấy định hướng dài hạn và niềm tin không ảnh hưởng trực tiếp đến sự cải thiện chủ động, nhưng có tác động gián tiếp thông qua sự hợp tác.
Từ khóa
#công bằng; mối quan hệ thuê ngoài; khách sạn; hợp tác; cải tiến chủ độngTài liệu tham khảo
Adams J (1965) Inequity in social exchange. In: Berkowitz L (ed) Advances in experimental social psychology. Academic, New York, pp 267–299
Adamson I, Chan K, Handford D (2003) Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector. Int J Bank Mark 21:347–358
Anderson E, Jap S (2005) The dark side of close relationships. MIT Sloan Manag Rev 46:75–82
Anderson J, Narus J (1990) A model of distributor firm and manufacturer firm working partnerships. J Mark 54(1):42–58
Anderson E, Weitz B (1989) Determinants of continuity in conventional industrial channel dyads. Mark Sci 8(4):310–323
Anderson E, Weitz B (1992) The use of pledges to build and sustain commitment in distribution channels. J Mark Res 29(1):18–34
Arend RJ (2013) Ethics-focused dynamic capabilities: a small business perspective. Small Bus Econ 4(1):1–24
Arias-Aranda D, Bustinza OF, Barrales-Molina V (2011) Operations flexibility and outsourcing benefits: an empirical study in service firms. Serv Ind J 31(11):1849–1870
Aryee S, Budhwar P, Chen Z (2002) Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model. J Organ Behav 23:267–285
Aubert BA, Rivard S, Patry M (2004) A transaction cost model of IT outsourcing. Inf Manag 41(7):921–932
Barclay D, Higgings C, Thompson R (1995) The partial least squares (PLS) approach to casual modeling: personal computer adoption and use as illustration. Technol Stud Spec Issue Res Methodol 2(2):285–309
Baron R, Kenny D (1986) The moderator–mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. J Personal Soc Psychol 51:1173–1182
Barroso C, Cepeda G, Roldán JL (2010) Applying maximum likelihood and PLS on different sample sizes: studies on SERVQUAL model and employee behavior model. In: Vinzi V, Chin WW, Henseler J, Wang H (eds) Handbook of partial least squares. Springer, Berlin, pp 427–447
Becker W, Cropanzano R, Goldman B (2014) Subjective value during sequential negotiations: the mediating effect of anger. Acad Manag (Meet Abstr Suppl). https://doi.org/10.5465/ambpp.2014.82
Berry LL (1983) Relationship marketing. In: Berry LL, Lynn Shostack G, Upah GD (eds) Emerging perceptions of service marketing. American Marketing Association, Chicago, pp 25–28
Blau P (1964) Exchange and power in social life. Wiley, New York
Brown J, Cobb A, Lusch R (2006) The roles played by interorganizational contracts and justice in marketing channel relationships. J Bus Res 59(2):166–175
Cannon J, Doney P, Mullen M, Petersen K (2010) Building longterm orientation in buyer–supplier relationships: the moderating role of culture. J Oper Manag 28(6):506–521
Carmines E, Zeller R (1979) Reliability and validity assessment. Sage Publications, Newbury Park
Chen H, Tian Y, Ellinger A, Daugherty P (2010) Managing logistics outsourcing relationships: an empirical investigation in China. J Bus Logist 31(2):279–299
Chenet P, Dagger TS, O’Sullivan D (2010) Service quality, trust, commitment and service differentiation in business relationships. J Serv Mark 24(5):336–346
Chin W (1998a) The partial least squares approach for structural equation modeling. In: Marcoulides GA (ed) Modern methods for business research. Lawrence Erlbaum Associates, London
Chin W (1998b) The partial least squares approach to structural equation modeling. In: Marcoulides GA (ed) Modern methods for business research. Lawrence Erlbaum Associates, Inc., Mahwah
Choi S (2011) Organizational justice and employee work attitudes: the federal case. Am Rev Public Adm 41(2):185–204
Choi TY, Wu Z (2009) Triads in supply networks: theorizing buyer–supplier–supplier relationships. J Supply Chain Manag 45:8–25
Chung J, Sternquist B, Chen Z (2006) Japanese retail–buyer–supplier relationships: does performance matter? Asia Pac J Mark Logist 20(1):55–75
Cohen-Charash Y, Spector PE (2001) The role of justice in organizations: a meta-analysis. Organ Behav Hum Decis Process 86(2):278–321
Colquitt J, Conlon D, Wesson M, Porter C, Yee K (2001) Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. J Appl Psychol 86(3):425–445
Crant J (2000) Proactive behavior in organizations. J Manag 26(3):435–462
Cropanzano R, Prehar C, Chen P (2002) Using social exchange theory to distinguish procedural from interactional justice. Group Organ Manag 27(3):324–351
Dabholkar P, Johnston W, Cathey A (1994) The dynamics of long-term business-to-business exchange relationships. J Acad Mark Sci 22(2):130–145
De Das T, Teng B (2000) A resource-based theory of strategic alliances. J Manag 26(1):31–61
De Pablo González JDS, Pardo IPG, Perlines FH (2014) Influence factors of trust building in cooperation agreements. J Bus Res 67(5):710–714
De Vita G, Tekaya A, Wang C (2010) Asset specificity’s impact on outsourcing relationship performance: a disaggregated analysis by buyer supplier asset specificity dimensions. J Bus Res 63(7):657–666
DeConinck J (2010) The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees’ level of trust. J Bus Res 63(12):1349–1355
Deepen J (2007) Logistics outsourcing relationships—measurement, antecedents, and effects of logistics outsourcing performance. Physica-Verlag, Heidelberg
Deepen J, Goldsby T, Knemeyer M (2008) Beyond expectations: an examination of logistics outsourcing goal achievement and goal exceedance. J Bus Logist 29(2):75–105
Di E, Huang CJ, Chen IH, Yu TC (2010) Organisational justice and customer citizenship behaviour of retail industries. Serv Ind J 30(11):1919–1934
Dirks KT, Ferrin DL (2002) Trust in leadership: meta-analytic findings and implications for research and practice. J Appl Psychol 87(4):611
Donada C, Nogatchewsky G (2009) Emotions in outsourcing. An empirical study in the hotel industry. Int J Hosp Manag 28:367–373
Doney P, Cannon J (1997) An examination of the nature of trust in buyer–seller relationships. J Mark 61(2):35–51
Duhan D, Sandvik K (2009) Outcomes of advertiser agency relationships. Int J Advert 28(5):881–919
Dwyer F, Schurr P, Oh S (1987) Developing buyer–seller relationship. J Mark 51(2):11–27
Dyer JH, Singh H (1998) The relational view: cooperative strategy and sources of interorganizational competitive advantage. Acad Manag Rev 23(4):660–679
Ee O, Halim HA, Ramayah T (2013) The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective. Serv Bus 7(2):227–253
Espino-Rodríguez TF, Lai PC (2014) Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity. Int J Hosp Manag 42:9–19
Falk R, Miller N (1992) A primer for soft modeling. The University of Akron Press, Akron
Fornell C, Larcker D (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18(1):39–50
Frazier G (1983) Interorganizational exchange behavior in marketing channels: a broadened perspective. J Mark 47(4):68–78
Frazier GL, Spekman RE, O’Neal CR (1988) Just-in-time exchange relationships in industrial markets. J Mark 52:52–67
Frías-Jamilena DM, Del Barrio-García S, López-Moreno L (2013) Determinants of satisfaction with holidays and hospitality in rural tourism in Spain: the moderating effect of tourists’ previous experience. Cornell Hosp Q 54(3):294–307
Ganesan S (1994) Determinants of long-term orientation in buyer–seller relationships. J Mark 58(2):1–19
Gardner J, Cooper M, Noordewier T (1994) Understanding shipper–carrier and shipper–warehouser relationships: partnerships revisited. J Bus Logist 15(2):121–143
Geisser S (1975) The predictive sample reuse method with applications. J Am Stat Assoc 70:320–328
Griffith D, Harvey M, Lusch R (2006) Social exchange in supply chain relationships: the resulting benefits of procedural and distributive justice. J Oper Manag 24(2):85–98
Gundlach GT, Murphy PE (1993) Ethical and legal foundations of relationship marketing exchanges. J Mark 57:35–46
Hair JF, Christian MR, Marko S (2011) PLS-SEM: indeed a silver bullet. J Mark Theory Pract 19(2):139–151
Handley S, Benton W (2012) The influence of exchange hazards and power on opportunism in outsourcing relationships. J Oper Manag 30(1–2):55–68
Hartmann E, De Grahl A (2011) The flexibility of logistics service providers and its impact on customer loyalty: an empirical study. J Supply Chain Manag 47(3):63–85
Hasan B, Ali J (2007) An empirical examination of factors affecting group effectiveness in information systems projects. Decis Sci J Innov Educ 5(2):229–243
Heide JB, Miner AS (1992) The shadow of the future: effects of anticipated interaction and frequency of contact on buyer–seller cooperation. Acad Manag J 35(2):265–291
Henseler J, Ringle C, Sinkovics R (2009) The use of partial squares path modeling in international marketing. Adv Int Mark 20:277–320
Hofenk D, Schipper R, Semeijn J, Gelderman C (2011) The influence of contractual and relational factors on the effectiveness of third party logistics relationships. J Purch Supply Manag 17(3):167–175
Hofer AR, Knemeyer AM, Dresner M (2009) Antecedents and dimensions of customer partnering behavior in logistics outsourcing relationships. J Bus Logist 30(2):141–159
Hofer AR, Knemeyer AM, Murphy PR (2012) The roles of procedural and distributive justice in logistics outsourcing relationships. J Bus Logist 33(3):196–209
Homans G (1958) Social behavior as exchange. Am J Sociol 62:597–606
Homans G (1961) Social behavior: its elementary forms. Harcourt, Brace, and World, New York
Hult GTM, Ketchen DJ, Arrfelt M (2007) Strategic supply chain management: improving performance through a culture of competitiveness and knowledge development. Strateg Manag J 28(10):1035–1052
Huo B, Wang Z, Tian Y (2016) The impact of justice on collaborative and opportunistic behaviors in supply chain relationships. Int J Prod Econ 177:12–23
IMPACTUR (2017) Estudio del Impacto Económico del Turismo sobre la Economía y el Empleo de las Islas Canarias Exceltur
Instituto de Estudios Turísticos (2014) Encuesta de movimientos turísticos en fronteras, FRONTUR. http://www.iet.tourspain.es/WebPartInformes/paginas/rsvisor.aspx?ruta=%2fFrontur%2fEstructura%2fAnual%2fEntradas+de+turistas+seg%u00fan+Comunidad+aut%u00f3noma+de+destino+principal.+-+Ref.204&par=1&idioma=es-ES&anio=2014
ISTAC (2017) Encuesta de alojamiento turístico 2017. Instituto Canario de Estadística
Izquierdo C, Cillán J (2004) The interaction of dependence and trust in long-term industrial relationships. Eur J Mark 38(8):974–994
Jain M, Khalil S, Johnston WJ, Cheng JMS (2014) The performance implications of power–trust relationship: the moderating role of commitment in the supplier–retailer relationship. Ind Mark Manag 43(2):312–321
Jambulingam T, Kathuria R, Nevin J (2009) How fairness garners loyalty in the pharmaceutical supply chain. Int J Pharm Healthc Mark 3(4):305–322
James K (1993) The social context of organizational justice: cultural, intergroup and structural effects on justice behaviors and perceptions. In: Cropanzano R (ed) Justice in the workplace: approaching fairness in human resources management. Erlbaum, Hillsdale
James LR, Mulaik SA, Brett JM (2006) A tale of two methods. Organ Res Methods 9(2):233–244
Jamil B, Aryaty A (2010) The influence of relationship quality on loyalty in service sector. Int J Econ Manag 4(1):81–100
Jap S (2001) Pie sharing’ in complex collaboration contexts. J Mark Res 38:86–99
Kashyap V, Manolis C, Brashear T (2008) A measure of distributive justice in distribution channels: scale development and validation. J Mark Channels 15(4):253–279
Kaufmann PJ, Stern LW (1988) Relational exchange norms, perceptions of unfairness and retained hostility in commercial litigation. J Confl Resolut 32:534–552
Kelley H, Thibaut J (1978) Interpersonal relations: a theory of interdependence. Wiley, New York
Kim KK, Park SH, Ryoo SY, Park SK (2010) Inter-organizational cooperation in buyer–supplier relationships: both perspectives. J Bus Res 63(8):863–869
Kim M, Pennington-Gray L, Kim J (2018) Corporate social responsibility as a determinant of long-term orientation. Serv Ind J. https://doi.org/10.1080/02642069.2018.1450871
Konovsky M (2000) Understanding procedural justice and its impact on business organizations. J Manag 26(3):489–551
Konovsky M, Cropanzano R (1991) Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance. J Appl Psychol 76(5):698–707
Korsgaard M, Schweiger D, Sapienza H (1995) Building commitment, attachment, and trust in strategic decisions. Acad Manag J 38(1):60–84
Kumar N, Scheer L, Steenkamp J (1995) The effects of supplier fairness on vulnerable resellers. J Mark Res 32(1):54–65
Lambe C, Wittman C, Spekman RE (2001) Social exchange theory and research on business-to-business relational exchange. J Bus Bus Mark 8(3):1–37
Langley C (2010) The state of logistics outsourcing: 2010 third-party logistics. www.scl.gatech.edu/research/supply-chain-strategy
Larson P, Kulchitsky J (1999) Logistics improvement programs. Int J Phys Distrib Logist Manag 29(1/2):88–103
Lee CC, Lin TT, Cheng PC (2013) The determinants of the transportation outsourcing strategy for the express delivery company. Serv Bus 7(2):207–225
Leeman D, Reynolds D (2012) Trust and outsourcing. Do perceptions of trust influence the retention of outsourcing providers in the hospitality industry? Int J Hosp Manag 31:601–608
Leonidou LC, Katsikeas CS, Hadjimarcou J (2002) Building successful export business relationships: a behavioral perspective. J Int Mark 10(3):96–115
Lind EA, Tyler TR (1988) The social psychology of procedural justice. Plenum, New York
Liu Y, Huang Y, Luo Y, Zhao Y (2012) How does justice matter in achieving buyer–supplier relationship performance? J Oper Manag 30:355–367
Loch CH, Wu Y (2008) Social preferences and supply chain performance: an experimental study. Manag Sci 54:1835–1849
Lui S, Wong Y, Liu W (2009) Asset specificity roles in inter-firm cooperation: reducing opportunistic behavior or increasing cooperative behavior? J Bus Res 62(11):1214–1219
Luo Y (2007) The independent and interactive roles of procedural, distributive, and interactional justice in strategic alliances. Acad Manag J 50:644–664
Lusch R, Brown J (1996) Interdependency, contracting and relational behavior in marketing channels. J Mark 60(4):19–38
Lussier B, Hall ZR (2018) Cooperation in B2B relationships: factors that influence customers’ perceptions of salesperson cooperation. Ind Mark Manag 69:209–220
Masterson S, Lewis K, Goldman B, Taylor M (2000) Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships. Acad Manag J 43(4):738–748
Merino F, Rodríguez DR (2010) Relatedness of decisions in business services outsourcing. Serv Ind J 30(13):2225–2237
Moorman C, Zaltman G, Deshpande R (1992) Relationships between providers and users of market research: the dynamics of trust within and between organizations. J Mark Res 29(3):314–328
Morgan R, Hunt S (1994) The commitment-trust theory of relationship marketing. J Mark 58(3):20–38
Narasimhan R, Nair A, Griffith D, Arlbjorn J, Bendoly E (2009) Lock-in situations in supply chains: a social exchange theoretic study of sourcing arrangements in buyer–supplier relationships. J Oper Manag 27:374–389
Nunnally J (1978) Psychometric theory, 2nd edn. McGraw-Hill, New York
O’Cass A, Viet Ngo L (2007) Market orientation versus innovative culture: two routes to superior brand performance. Eur J Mark 41(7/8):868–887
Philbin S (2008) Process model for university–industry research collaboration. Eur J Innov Manag 11(4):488–521
Pinto Jiménez JDJ, Fernández Ortea R, Martínez Cerna L, Kauffman P (2006) Análisis del énfasis en la innovación en la implantación del “Middle-Up-Down Management Model”: Un estudio evolutivo en las empresas manufactureras del País Vasco. Aspectos metodológicos y empíricos. Estud Gerenc 22(101):37–59
Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88:879–903
Qureshi I, Compeau D (2009) Assessing between-group differences in information systems research: a comparison of covariance-and component-based SEM. Mis Quarterly 197–214
Ramaswami S, Singh J (2003) Antecedents and consequences of merit pay fairness for industrial sales people. J Mark 76:46–66
Rana G, Rastogi R (2015) Organizational justice enhancing managerial effectiveness in terms of activity of his position, achieving results and developing further potential. Res Humanit Soc Sci 5(1):24–31
Rauyruen P, Miller K (2007) Relationship quality as a predictor of B2B customer loyalty. J Bus Res 60(1):21–31
Rhodes J, Lok P, Loh W, Cheng V (2016) Critical success factors in relationship management for services outsourcing. Serv Bus 10(1):59–86
Ringle C, Wende S, Will A (2005) SmartPLS 2.0 (M3) beta. University of Hamburg, Hamburg
Roldán JL, Sánchez-Franco M (2012) Variance-based structural equation modeling: guidelines for using partial least squares in information systems research. In: Research methodologies, innovations and philosophies in software systems engineering and information systems. Information Science Reference, Hershey, p 193–221
Rossetti C, Choi TY (2005) On the dark side of strategic sourcing: experiences from the aerospace industry. Acad Manag Exec (1993–2005) 19:46–60
Ryu S, Park JE, Min S (2007) Factors of determining long-term orientation in interfirm relationships. J Bus Res 60(12):1225–1233
Ryu I, So S, Koo C (2009) The role of partnership in supply chain performance. Ind Manag Data Syst 109(4):496–514
Saorín-Iborra MC, Redondo-Cano A, Revuelto-Taboada L, Vogler É (2015) Negotiating behavior in service outsourcing. An exploratory case study analysis. Serv Bus 9(4):771–801
Shen H, Hsieh T (2013) Using transaction cost theory to evaluate outsourcing decision-making in the tourist hotel industry. In: International academic workshop on social science (IAW-SC 2013), p 267–271
Spekman RE (1988) Strategic supplier selection: understanding long-term buyer relationships. Bus Horiz. https://doi.org/10.1016/0007-6813(88)90072-9
Stone M (1974) Cross-validatory choice and assessment of statistical predictions. J R Stat Soc B 36:111–147
Sweeney P, McFarlin D (1993) Workers’ evaluations of the “Ends” and the “Means”: an examination of four models of distributive and procedural justice. Organ Behav Hum Decis Process 55(1):23–40
Tang T, Sarsfield-Baldwin L (1996) Distributive and procedural justice as related to satisfaction and commitment. SAM Adv Manag J 61(3):25–31
Tate WL, Ellram LM, Brown SW (2009) Offshore outsourcing of services: a stakeholder perspective. J Serv Res 12(1):56–72
Tenenhaus M, Esposito Vinci V, Chatelin Y, Lauro C (2005) PLS path modeling. Comput Stat Data Anal 48(1):159–205
Teo TS, Bhattacherjee A (2014) Knowledge transfer and utilization in IT outsourcing partnerships: a preliminary model of antecedents and outcomes. Inf Manag 51(2):177–186
Thibaut J, Kelley H (1959) The social psychology of groups. Wiley, New York
Thibaut J, Walker L (1975) Procedural justice: a psychological analysis. Lawrence Erlbaum Associates, Hillsdale
Tian Y, Lai F, Daniel F (2008) An examination of the nature of trust in logistics outsourcing relationship, empirical evidence from China. Ind Manag Data Syst 108(3):346–367
Verhoef P (2003) Understanding the effect of customer relationship management efforts on customer retention and customer share development. J Mark 67(4):30–45
Wallenburg C (2004) Customer loyalty in logistics: an empirical study on its antecedents. Haupt, Bern
Wallenburg C (2009) Innovation in logistics outsourcing relationships: proactive improvement by logistics services providers as a driver of customer loyalty. J Supply Chain Manag 45(2):75–93
Wallenburg C, Knemeyer A, Goldsby T, Cahill D (2010) Developing a scale for proactive improvement within logistics outsourcing relationships. Int J Logist Manag 21(1):5–21
Walster E, Walster G, Berscheid E (1978) Equity: theory and research. Allyn and Bacon, Boston
Wohlgemuth V, Wenzel M (2016) Dynamic capabilities and routinization. J Small Bus Econ 41:1–24
Wu JJ, Chen YH, Chien SH, Wu WK (2016) Attachment relationship study of trust and trust transfer. J Serv Theory Pract 26(5):681–695
Zaefarian G, Najafi-Tavani Z, Henneberg SC, Naudé P (2016) Do supplier perceptions of buyer fairness lead to supplier sales growth? Ind Mark Manag 53:160–171
Zhao Y, Cavusgil S (2006) The effect of supplier’s market orientation on manufacturer’s trust. Ind Mark Manag 35:405–414
Zineldin M, Jonsson P (2000) An examination of the main factors affecting trust and commitment in supplier–dealer relationships: an empirical study of the Swedish wood industry. TQM Mag 12(4):245–267
