Developing standards for patient information

International Journal of Health Care Quality Assurance - Tập 8 Số 7 - Trang 27-31 - 1995
KathyRichardson1, SallyMoran2
1Quality Assurance Officer, Taunton and Somerset NHS Trust.
2Nursing Development Co‐ordinator, Taunton and Somerset NHS Trust.

Tóm tắt

Presents a review of the patient information literature used in the Taunton and Somerset NHS Trust. Describes the changes made to this literature in an attempt to improve the patient experience of the health care delivery. Highlights that appropriate, timely and effective communication with patients can improve the effectiveness of care and the efficiency with which it is delivered.

Từ khóa


Tài liệu tham khảo

1. Audit Commission, What Seems to Be the Matter: Communication between Hospitals and Patients, HMSO, London, 1993.

Thông tin
Thông tin xuất bản

International Journal of Health Care Quality Assurance

Tập 8 Số 7

27-31

Thông tin tác giả