Deploying LSS in a global enterprise – project identification

International Journal of Lean Six Sigma - Tập 3 Số 3 - Trang 187-205 - 2012
BrettDuarte1, DouglasMontgomery2, JohnFowler3, JohnKonopka4
1IBM Corporation, Phoenix, Arizona, USA
2School of Computing, Infomatics, and Decision Systems Engineering, Arizona State University, Tempe, Arizona, USA
3Supply Chain Management Department, Arizona State University, Tempe, Arizona, USA
4IBM Corporation, Cave Creek, Arizona, USA

Tóm tắt

PurposeThe purpose of this paper is to provide Lean Six Sigma deployment champions with a structured approach to identify and prioritize parts of their business that are conducive to the Lean Six Sigma methodology.Design/methodology/approachA five‐step approach to Lean Six Sigma project identification is presented in this paper. The approach utilizes a clustering technique to group similar processes based on seven process characteristics. The clusters formed are then evaluated and prioritized for their compatibility to Lean Six Sigma.FindingsThe clustering approach can be applied to any industry segment, including non‐manufacturing, healthcare and financial‐based organizations. A case study is presented in this paper in which the approach is applied to an IT based company. A total of 30 percent of the business processes were found to be Lean Six Sigma conducive.Research limitations/implicationsThe current model does not have provision to consider the current performance of a process as an evaluation criterion. This requires the deployment champion to use the model in conjunction with a Balanced Scorecard. Future research will address this limitation.Originality/valueThere is a general lack of a mathematical approach to enable Lean Six Sigma practitioners to identify parts of their business that are conducive to the methodology. This research attempts to bridge this gap in the literature by using an unsupervised learning approach, using a clustering algorithm, to group processes based on seven process characteristics. The cluster evaluation helps the deployment champion identify key areas within the business to focus an LSS deployment.

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Thông tin xuất bản

International Journal of Lean Six Sigma

Tập 3 Số 3

187-205

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