Defaults, Framing and Privacy: Why Opting In-Opting Out1

Springer Science and Business Media LLC - Tập 13 - Trang 5-15 - 2002
Eric J. Johnson1, Steven Bellman2, Gerald L. Lohse3
1The Norman Eig Professor of Business, Uris Hall 514, Department of Marketing, Columbia School of Business, Columbia University, New York
2Lecturer in Electronic Commerce, Graduate School of Management, University of Western Australia, Nedlands
3Accenture The Wanamaker Building, Philadelphia

Tóm tắt

Differences in opt-in and opt-out responses are an important element of the current public debate concerning on-line privacy and more generally for permission marketing. We explored the issue empirically. Using two on-line experiments we show that the default has a major role in determining revealed preferences for further contact with a Web site. We then explore the origins of these differences showing that both framing and defaults have separate and additive effects in affecting the construction of preferences.

Tài liệu tham khảo

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