Cynicism and disengagement among devalued employee groups: the need to ASPIRe

Emerald - Tập 9 Số 1 - Trang 28-44 - 2004
Anne T.O'Brien1, S.Alexander Haslam1, JolandaJetten1, LouiseHumphrey1, LucyO'Sullivan1, TomPostmes1, RachaelEggins2, Katherine J.Reynolds2
1School of Psychology, University of Exeter, Exeter, UK
2School of Psychology, Australian National University, Canberra, Australia

Tóm tắt

Despite a renewed interest in processes which help organizations to harness social capital, it is apparent that practical efforts to achieve this rarely focus on employees who are members of low status groups. In large part this is because such employees tend to be skeptical of, and to resist, engagement in intervention programs on the basis of previous adverse experience regarding the benefits achieved and lack of trust. This paper presents evidence that, among hospital staff, work groups who felt they were devalued displayed higher levels of cynicism regarding the potential efficacy of a stress intervention program. Within the organization, devalued groups were characterized by lower levels of organizational identification and members of these groups reported under‐utilization of their skills by the organization. Thus, there is evidence that organizations are failing to realize the social capital of specific groups. The ASPIRe model of organizational development is discussed as an appropriate vehicle to provide devalued groups with genuine opportunities for development and empowerment. To the extent that such a program receives genuine institutional support, we argue that it has the potential to unlock key enclaves of social capital that tend otherwise to be overlooked.

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Emerald

Tập 9 Số 1

28-44

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