Criteria requirements of the European business excellence model: a suggested approach

TQM Journal - 2009
Evanthia P.Vorria1, George A.Bohoris1
1Department of Business Administration, University of Piraeus, Piraeus, Greece

Tóm tắt

PurposeThe European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the attainment of organizational success. The EBEM's requirements, however, involve abstruse management concepts and thus, there is, frequently, a significant variety within the suggested approaches to face the criteria requirements. Although, such integrated business excellence models should not necessarily be of a very prescriptive nature, allowing for deployment latitude among sectors and types of businesses, a more homogeneous understanding of the suggested approaches to the requirements might be a welcome basis by both academics and business professionals. This paper aims to resolve some of the questionable concepts associated with the practical deployment of EBEM.Design/methodology/approachIntegration of the known literature, stemming from both published articles and best practices already made available, to form a well defined framework of suggested approaches to the EBEM's requirements is the approach taken.FindingsThe findings associated with the first requirement of Sub‐Criterion 1a of the EBEM (“leaders developing the Mission, Vision and Culture”) are reported here.Research limitations/implicationsMost of the relevant information describing current, applicable business practices is not yet publicly available, and has to be deduced mainly from responses to questionnaires/interviews.Originality/valueSpecific frameworks of suggested approaches for the well known EBEM's requirements have not, as yet, been made available in the literature.

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