Consumer patronage and risk perceptions in Internet shopping
Tóm tắt
Từ khóa
Tài liệu tham khảo
ActivMedia Research. Available at: http://www.ActivMedia.com. 1999.
Akaah, 1998, A conjoint investigation of the relative importance of risk relievers in direct marketing, J Advertising Res, 28, 38
Bellenger, 1980, Profiling the recreational shopper, J Retailing, 56, 77
Brooker, 1984, An assessment of an expanded measure of perceived risk, Assoc Consum Res, 11, 439
Caswell S. Women Enjoy E-Shopping Less Than Men. www.Ecommerce.com. January 11, 2000.
1967
Derbaix, 1983, Perceived risk and risk relievers: an empirical investigation, J Econ Psychol, 3, 19, 10.1016/0167-4870(83)90056-9
Donthu, 1999, The internet shopper, J Advertising Res, 39, 52
eStats. Available at: http://www.emarketer.com/estats/usage_reason_online.html. 1998.
Garner, 1986, Perceived risk and information sources in services purchasing, Mid-Atl J Bus, 24, 49
GVU's 9th WWW User Surveys. Available at: http://www.gvu.gatech.edu/user_surveys. April–May 1998.
GVU's 10th WWW User Surveys. Available at:http://www.gvu.gatech.edu/user_surveys. October–December 1998.
Henrichs RB. Factors that impact consumer adoption of innovative technological services over time: the case of Internet. Unpublished doctoral dissertation, Golden Gate University, San Francisco, CA, 1995.
Hoffman, 1996, Marketing in hypermedia computer-mediated environments: conceptual foundations, J Mark, 60, 50, 10.2307/1251841
Horton, 1976, The structure of decision risk: some further progress, J Acad Mark Sci, 4, 94, 10.1007/BF02729830
Internet shopping: An Ernst & Young special report. Stores (Section 2) 1998:1–28 (January).
Increases seen in Internet shopping. (1999). [On-line] Available: http://www.cyberatlas.internet.com/big_picture/demographics/article/0,1323,5901_238221.htm.
Jacobs, 1997, Privacy: what you need to know, InfoWorld, 19, 111
Jacoby, 1972, The components of perceived risk, 382
Jones, 1999, Internet retailing: current type or future reality?, Int Rev Retail, Distrib Cons Res, 9, 69, 10.1080/095939699342688
Lee M. Internet Shoppers' Purchasing Behavior. Unpublished doctoral dissertation, University of Minnesota, November 1999.
Maignan, 1997, The nature and social uses of the internet: a qualitative investigation, J Consum Aff, 31, 346, 10.1111/j.1745-6606.1997.tb00395.x
Mehta, 1995, Direct marketing in the Internet: an empirical assessment of consumer attitudes, J Direct Mark, 9, 21, 10.1002/dir.4000090305
Mitchell, 1992, Understanding consumers' behavior: can perceived risk theory help?, Manage Decis, 30, 26, 10.1108/00251749210013050
Mitchell, 1999, Consumer perceived risk: conceptualizations and models, Eur J Mark, 33, 163, 10.1108/03090569910249229
Murray, 1991, A test of services marketing theory: consumer information acquisition activities, J Mark, 55, 10, 10.2307/1252200
One-Third of Internet Users Have Made Online Purchases. Available at: http://www.cyberatlas.internet.com/bib_picture, 1999.
Peter, 1975, A comparative analysis of three consumers decision strategies, J Consum Res, 2, 29, 10.1086/208613
Peterson, 1997, Electronic marketing: visions, definitions, and implications, 1
Peterson, 1998, Exploring the implications of the Internet to consumer marketing, J Acad Mark Sci, 25, 329, 10.1177/0092070397254005
Radosevich, 1999, Retooling retail: consumer sales in the internet may force the industry to reinvent itself, InfoWorld, 21, 1
Schiffman, 1994
Spence, 1970, Perceived risk in mail-order and retail store buying, J Mark Res, 7, 364, 10.2307/3150296
Sweeney, 1999, The role of perceived risk in the quality–value relationship: a study in a retail environment, J Retailing, 75, 77, 10.1016/S0022-4359(99)80005-0
Tan, 1999, Strategies for reducing consumers' risk aversion in Internet shopping, J Consum Mark, 16, 163, 10.1108/07363769910260515
The lifestyle of the Online Shoppers. Available at: http://www.cyberatlas.internet.com/. 1999.
Thompson, 1999, The selling of the clickeati; today's kids have a visceral connection to computers. Now the shopping Gods are starting to connect as well, Wash Post, w11
Wolhandler, 1999, Real numbers behind 'Net Profits 1999, ActivMedia Res
Weber, 1998, Who, what, where: putting the Internet in perspective, Wall St J, CCXXXI
Women Taking the Internet Lead. Available at: http://www.cyberatlas.internet.com/big_picture/article/. 1999.