Beyond the Usefulness of Branded Applications: Insights from Consumer–Brand Engagement and Self‐construal Perspectives

Psychology and Marketing - Tập 34 Số 1 - Trang 40-58 - 2017
Yu‐Hui Fang1
1Tamkang university

Tóm tắt

ABSTRACTBranded mobile applications (apps) present one of the most promising opportunities for marketers to reach current and potential customers, sell products or services, and facilitate customer engagement with brands. This study aims to explore how branded apps influence consumers’ brand repurchase intention and continuance usage intention. Integrating the utilitarian view from information systems research and the view of consumer–brand engagement from marketing research, a complementary engagement path alongside the utilitarian path was devised and tested in order to elucidate consumer perceptions toward branded apps. Independent self‐construal and interdependent self‐construal moderate relationships along the utilitarian path and engagement path, respectively. Data collected from 637 respondents support most of the proposed hypotheses. Results show that the engagement path has more influence on continuance intention and equal influence on repurchase intention when compared to the utilitarian path. Findings show that apps users have different thoughts along each of the two paths, depending on their self‐construal. The study's findings also provide app designers and marketers with new perspectives on how to better design branded apps.

Từ khóa


Tài liệu tham khảo

10.1037/0033-2909.103.3.411

10.1002/mar.20707

10.2307/2393203

10.1016/j.intmar.2011.06.001

Belsley D. A., 2004, Regression diagnostics: Identifying influential data and sources of collinearity

10.2307/3250921

Bhave K., 2013, Understanding the orientation of gen y toward mobile applications and in‐app advertising in India, International Journal of Mobile Marketing, 8, 62

10.1177/1094670511411703

10.1016/j.intmar.2009.07.002

10.1086/376800

10.2307/20650323

10.1023/B:APJM.0000036465.19102.d5

10.1007/s10660-007-9009-2

Childers T. L., 2001, Hedonic and utilitarian motivations for online retail shopping behavior, Journal of Retailing and Consumer Services, 77, 511

Chin W. W., 1998, Issues and opinion on structural equation modeling, MIS Quarterly, 22, 7

Chin W. W., 1999, Statistical strategies for small sample research, 307

10.1108/14684520910985710

Choi S. Cheong K. Somera B. &Hao Q.(2014).Determinants of utilitarian value in smartphone‐based mobile commerce. PACIS 2014 proceedings.Chengdu China. Retrieved 24–28 Jun. 2014 and 11 October 2016 fromhttp://aisel.aisnet.org/pacis2014/151.

Cohen J., 1988, Statistical power analysis for the behavioral sciences

Cohen J., 2003, Applied multiple regression/correlation analysis for the behavioral sciences

10.1037/0022-3514.82.3.399

10.2307/249008

10.1111/j.1559-1816.1992.tb00945.x

10.1145/1941487.1941515

10.1111/j.1467-8551.2006.00500.x

10.1016/j.jretconser.2015.02.007

10.1108/10610420610658938

Featherman M. &Fuller M.(2003).Applying TAM to e‐services adoption: The moderating role of perceived risk. Proceedings of the 36th Hawaii International Conference on System Sciences Big Island HI 6–9 January 2003.

10.1177/002224378101800104

10.1016/S0148-2963(03)00106-1

10.1037/0022-3514.82.2.239

10.1080/01463379909370133

10.17705/1jais.00170

10.1108/09564231011066088

10.1016/j.intmar.2013.12.002

Hutton G., 2009, Smartphone opens up new opportunities for smart marketing, Admap, 44, 22

Jarvenpaa S. L., 1999, Consumer trust in an internet store: A cross‐cultural validation, Journal of Computer‐Mediated Communication, 5, 1

10.1016/j.dss.2008.02.007

10.2307/3250940

10.1080/15252019.2013.782780

10.1016/j.jretai.2006.10.004

10.1037/0022-3514.80.3.397

Kumar N. &Benbasat I.(2002).Para‐social presence: A re‐conceptualization of social presence to capture the relationship between a web site and her visitors. In Proceedings of the 35th Annual Hawaii International Conference(pp.106–112). Big Island HI: IEEE Computer Society.

10.1086/670034

10.1016/j.jbusres.2011.02.044

Li H. Liu Y. &Heikkilä J.(2014).Understanding the factors driving NFC‐enabled mobile payment adoption: An empirical investigation. Proceedings of the 19th Pacific Asia Conference on Information Systems AIS eLibrary Paper 154.

Liang T. P., 2004, Introduction to the special issue: Mobile commerce applications, International Journal of Electronic Commerce, 8, 7, 10.1080/10864415.2004.11044303

10.1037/0021-9010.86.1.114

10.2501/JAR-43-2-207-216

10.1111/j.1365-2575.2008.00312.x

10.1037/0033-295X.98.2.224

10.1007/978-1-4612-3588-0_6

10.1002/cb.74

10.25300/MISQ/2014/38.1.10

10.1037/0033-2909.128.1.3

10.1080/03637759909376474

Passikoff R., 2007, C‐MEEs: Cross‐media engagement evaluations, ADMAP, 487, 31

10.2307/25148814

10.1177/014920638601200408

Qi J. Y., 2014, The impact of users’ characteristics on customer lifetime value raising: Evidence from mobile data service in China, Information Technology and Management, 16, 1

Ringle C. M., 2005, SmartPLS 2.0 M3 (beta)

Roberts K., 2005, Lovemarks: The future beyond brands

Ryan D., 2012, Understanding digital marketing: Marketing strategies for engaging the digital generation

10.1016/j.elerap.2009.07.005

Schneider B., 1983, Research in organizational behavior, 1

10.1049/ecej:20020506

10.1089/cyber.2012.0215

Short J., 1976, The social psychology of telecommunications

10.1177/0146167294205014

10.1177/002202219502600607

Singh S., 2010, Customer acceptance of mobile banking: A conceptual framework, SIES Journal of Management, 7, 55

10.1002/dir.20075

10.1207/s15327051hci1102_1

Sprosen S.(2014).The influence of branded mobile applications on consumers’ perceptions of a brand: The importance of brand experience and engagement. Ph.D. dissertation Dublin Business School.

10.1086/518539

10.1016/j.jbusres.2009.01.018

10.1016/j.jbusres.2011.05.006

10.1080/10864415.2004.11044301

Turner J. C., 1987, Rediscovering the social group: A self‐categorization theory

10.1016/j.intmar.2011.11.002

10.1287/mnsc.46.2.186.11926

10.1016/j.im.2014.11.005

Yang K., 2013, The moderating role of consumer technology anxiety in mobile shopping adoption: Differential effects of facilitating conditions and social influences, Journal of Electronic Commerce Research, 14, 334

10.1016/j.ijinfomgt.2015.11.013

Zhang A. Zheng M. Sun Y. &Xu J.(2014).The moderating role of self‐construal on adoption of mobile data services: An empirical study. In 2014 International Conference on Information Science Electronics and Electrical Engineering (ISEEE) (Vol. 1 pp. 596–603). CA: IEEE.

Zhao Z. &Balagué C.(2014).A design framework of branded mobile applications. In Proceedings of the 16th International Conference on Human–Computer Interaction with Mobile Devices & Services(pp.507–512). New York: ACM Press.

10.1007/s10796-013-9413-1