Because I'm worth it: The impact of given versus perceived status on preferential treatment effectiveness

Adams, 1963, Toward an understanding of inequity, Journal of Abnormal and Social Psychology, 67, 422, 10.1037/h0040968 Adams, 1965, Inequality in social exchange, 2, 267 Aksoy, 2015, Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness, Journal of Business Research, 68, 2464, 10.1016/j.jbusres.2015.06.033 Anderson, 1994, Cross-category variation in customer satisfaction and retention, Marketing Letters, 5, 19, 10.1007/BF00993955 Bagozzi, 1995, Reflections on relationship marketing in consumer markets, Journal of the Academy of Marketing Science, 23, 272, 10.1177/009207039502300406 Bellizzi, 2004, An assessment of supermarket loyalty cards in one major US market, Journal of Consumer Marketing, 21, 144, 10.1108/07363760410525704 Brehm, 1966 Brehm, 1972 Brewer, 1991, The social self: On being the same and different at the same time, Personality and Social Psychology Bulletin, 17, 475, 10.1177/0146167291175001 Brewer, 2001, Ingroup identification and intergroup conflict: When does ingroup love become outgroup hate? Butori, 2010, Proposition for an improved version of the consumer entitlement inventory, Psychology and Marketing, 27, 285, 10.1002/mar.20327 Byung-Do, 2001, Reward programs and tacit collusion, Marketing Science, 20, 99, 10.1287/mksc.20.2.99.10191 De Wulf, 2001, Investments in customer relationships: A cross-industry exploration, Journal of Marketing, 65, 33, 10.1509/jmkg.65.4.33.18386 Drèze, 2009, Feeling superior: The impact of loyalty program structure on consumers' perceptions of status, Journal of Consumer Research, 35, 890, 10.1086/593946 Eastman, 1999, Status consumption in consumer behavior: scale development and validation, Journal of Marketing Theory and Practice, 7, 41, 10.1080/10696679.1999.11501839 Edwards, 2002, Forced exposure and psychological reactance: Antecedents and consequences of the perceived intrusiveness of pop-up ads, Journal of Advertising, 31, 83, 10.1080/00913367.2002.10673678 Esposito Vinzi, 2010, PLS path modeling: From foundations to recent developments and open issues for model assessment and improvement of computational statistics, 47 Feather, 1992, An attributional and value analysis of deservingness in success and failure situations, British Journal of Social Psychology, 31, 125, 10.1111/j.2044-8309.1992.tb00960.x Festinger, 1954, A theory of social comparison processes, Human Relations, 7, 117, 10.1177/001872675400700202 Frisou, 2011, Consumer learning as a determinant of a multi-partner loyalty program's effectiveness: A behaviorist and long-term perspective, Journal of Retailing and Consumer Services, 18, 81, 10.1016/j.jretconser.2010.10.002 Ganesan, 1994, Determinants of long-term orientation in buyer-seller relationships, Journal of Marketing, 58, 1, 10.2307/1252265 Goodwin, 1992, Consumer response to service failures: Influence of procedural and interactional fairness perceptions, Journal of Business Research, 25, 149, 10.1016/0148-2963(92)90014-3 Gopaldas, 2015, Creating firm, customer, and societal value: Toward a theory of positive marketing, Journal of Business Research, 68, 2446, 10.1016/j.jbusres.2015.06.031 Hair, 2011, PLS-SEM: indeed a silver bullet, Journal of Marketing Theory and Practice, 19, 139, 10.2753/MTP1069-6679190202 Haisley, 2011, It's not what you get but when you get it: The effect of gift sequence on deposit balances and customer sentiment in a commercial bank, Journal of Marketing Research, 48, 103, 10.1509/jmkr.48.1.103 Hauser, 2006, Research on innovation: A review and agenda for marketing science, Marketing Science, 25, 687, 10.1287/mksc.1050.0144 Hogg, 2000, Social identity and self-categorization processes in organizational contexts, Academy of Management Review, 25, 121, 10.5465/amr.2000.2791606 Homburg, 2008, Customer prioritization: Does it pay off, and how should it be implemented?, Journal of Marketing, 72, 110, 10.1509/jmkg.72.5.110 Huppertz, 1978, An application of equity theory to buyer–seller exchange situations, Journal of Marketing, 15, 250, 10.2307/3151255 Huseman, 1987, A new perspective on equity theory: The equity sensitivity construct, Academy of Management Review, 12, 222, 10.5465/amr.1987.4307799 Joshi, 2004, Customer knowledge development: Antecedents and impact on new product performance, Journal of Marketing, 68, 47, 10.1509/jmkg.68.4.47.42722 Kau, 2006, The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants, Journal of Services Marketing, 20, 101, 10.1108/08876040610657039 Kivetz, 2005, Promotion reactance: The role of effort reward congruity, Journal of Consumer Research, 31, 725, 10.1086/426606 Martin, 2009, Price fairness perceptions and customer loyalty in a retail context, Journal of Business Research, 62, 588, 10.1016/j.jbusres.2008.05.017 Meyer-Waarden, 2012 Mimouni, 2010, Perceived benefits of loyalty programs: Scale development and implications for relational strategies, Journal of Business Research, 63, 32, 10.1016/j.jbusres.2009.01.008 Morgan, 2006, The value of different customer satisfaction and loyalty metrics in predicting business, Marketing Science, 25, 426, 10.1287/mksc.1050.0180 Morrisson, 2010, External equity, loyalty program membership, and service recovery, Journal of Services Marketing, 24, 244, 10.1108/08876041011040640 Narver, 2004, Responsive and proactive market orientation and new-product success, Journal of Product Innovation Management, 21, 334, 10.1111/j.0737-6782.2004.00086.x O’Brien, 1995, Do rewards really create loyalty?, Harvard Business Review, 73, 75 Oderkerken-Schroder, 2003, Strengthening outcomes of retailer–consumer relationships: The dual impact of relationship marketing tactics and consumer personality, Journal of Business Research, 56, 177, 10.1016/S0148-2963(01)00219-3 Oliver, 1997, Customer delight: Foundations, findings, and managerial insight, Journal of Retailing, 73, 311, 10.1016/S0022-4359(97)90021-X Oliver, 1989, Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach, Journal of Marketing, 53, 21, 10.2307/1251411 Palmatier, 2006, Factors influencing the effectiveness of relationship marketing: A meta-analysis, Journal of Marketing, 70, 136, 10.1509/jmkg.70.4.136 Preacher, 2004, SPSS and SAS procedures for estimating indirect effects in simple mediation models, Behavior Research Methods, Instruments, & Computers, 36, 717, 10.3758/BF03206553 Preacher, 2008, Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models, Behavior Research Methods, 40, 879, 10.3758/BRM.40.3.879 Robbins, 1994, Considering customer loyalty in developing service recovery strategies, Journal of Business Strategies, 21, 95, 10.54155/jbs.21.2.95-110 Rosenberg, 1979 Sharp, 1997, Loyalty programs and their impact on repeat-purchase loyalty patterns, International Journal of Research in Marketing, 14, 473, 10.1016/S0167-8116(97)00022-0 Sherry, 1983, Gift giving in anthropological perspective, Journal of Consumer Research, 10, 157, 10.1086/208956 Sheth, 1995, Relationship marketing in consumer markets: Antecedents and consequences, Journal of the Academy of Marketing Science, 23, 255, 10.1177/009207039502300405 Smith, 1999, A model of customer satisfaction with service encounters involving failure and recovery, Journal of Marketing Research, 36, 356, 10.2307/3152082 Smith, 2003, Retail loyalty schemes: Results from a consumer diary study, Journal of Retailing and Consumer Services, 10, 109, 10.1016/S0969-6989(02)00007-3 Stauss, 2005, Customer frustration in loyalty programs, International Journal of Service Industry Management, 16, 229, 10.1108/09564230510601387 Stoeckl, 2015, Doing well while doing good? An integrative review of marketing criticism and response, Journal of Business Research, 68, 2452, 10.1016/j.jbusres.2015.06.032 Tian, 2001, Consumers' need for uniqueness: Scale development and validation, Journal of Consumer Research, 28, 50, 10.1086/321947 Wagner, 2009, Does customer demotion jeopardize loyalty?, Journal of Marketing, 73, 69, 10.1509/jmkg.73.3.69 Wendlandt, 2007, Consumer reactance against loyalty programs, Journal of Consumer Marketing, 24, 293, 10.1108/07363760710773111 Zhao, 2010, Reconsidering Baron and Kenny: Myths and truths about mediation analysis, Journal of Consumer Research, 37, 197, 10.1086/651257