Các yếu tố và tác động của nhân viên tuyến đầu tích cực
Tóm tắt
Mục tiêu của nghiên cứu này là xem xét các yếu tố liên quan đến sự gắn bó của nhân viên trong các công việc tuyến đầu tại các công ty dịch vụ.
Một mô hình khái niệm đã được phát triển và thử nghiệm trên một khảo sát trong đó có 279 nhân viên tuyến đầu trong ngành khách sạn tham gia.
Các kết quả cho thấy sự gắn bó của nhân viên gắn liền chặt chẽ với hành vi sáng tạo của nhân viên. Do đó, nghiên cứu này rõ ràng cho thấy giá trị của việc có một đội ngũ nhân viên tuyến đầu gắn bó. Hơn nữa, các kết quả cho thấy sự nhận thức về lợi ích công việc, sự tự chủ trong công việc và sự chú ý chiến lược đều có liên quan đáng kể đến sự gắn bó cao hơn của nhân viên.
Nghiên cứu này giới hạn việc xem xét các tiền đề và tác động của sự gắn bó của nhân viên đối với hai loại tổ chức dịch vụ.
Nghiên cứu đã chứng minh tầm quan trọng đối với các nhà quản lý trong việc có một lực lượng lao động gắn bó. Cụ thể, các nhà quản lý cần nhận thấy rằng sự gắn bó là động lực chính cho hành vi sáng tạo. Do đó, một trong những ngụ ý thực tiễn chung và quan trọng từ nghiên cứu này là tầm quan trọng của việc các nhà quản lý thường xuyên đo lường sự gắn bó của lực lượng lao động của họ.
Bài báo này nâng cao hiểu biết về các yếu tố liên quan đến sự gắn bó của nhân viên.
Từ khóa
Tài liệu tham khảo
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