An expert system for implementing successful quality circle programmes in manufacturing firms

International Journal of Quality and Reliability Management - Tập 13 Số 7 - Trang 57-68 - 1996
P.Aravindan1, S.R.Devadasan1, E.Narasimha Reddy2, V.Selladurai3
1Department of Mechanical Engineering, PSG College of Technology, Coimbatore, India
2Department of Mechanical Engineering, Sri Vasavi College of Engineering, Hyderabad, India
3Department of Mechanical Engineering, Coimbatore Institute of Technology, Coimbatore, India

Tóm tắt

Examines the successful implementation of quality circle programmes in manufacturing firms. Presents work carried out during a research project undertaken to analyse the difficulties manufacturers and quality managers presently face in implementing successful quality circle programmes and develop an expert system to overcome these difficulties by providing expert advice and solutions. Discusses the importance of quality circle programmes in total quality management, and appraises the ability of the expert system to implement them. Illustrates the development methodology and functioning of the IBM PC‐based expert system developed during the research through a number of figures which include sample runs. Concludes by describing the primary benefits of this expert system and efforts taken to validate it.

Từ khóa


Tài liệu tham khảo

1.Barra, R., Putting Quality Circles to Work, McGraw‐Hill Book Company, New York, NY, 1983.

2.Hill, F.M., “What British management can reasonably expect from a quality circle programme”, The International Journal of Quality & Reliability Management, Vol. 6 No. 3, 1989, pp. 59‐75.

3.Hutchins, D., Quality Circles Handbook, Pitman, Massachusetts, 1985.

4.Ambali, J. and Shankar, K., “Quality circles in Japan: what keeps them going”, Quality Progress, October 1984, pp. 52‐5.

5.Udpa, S.R., Quality Circles in India, Tata McGraw‐Hill Publishing Company Limited, India, 1986.

6.Ingle, S., “How to avoid quality circle failure in your company”, Training and Development Journal, June 1982, pp. 54‐9.

7.Levine, R.I., Drang, D.E. and Edelson, B., AI and Expert Systems, McGraw Hill, New York, NY, 1990.

8.Wendy, B.R., Artificial Intelligence in Business, Science and Industry, Prentice‐Hall, New York, NY, 1985, Vol. II.

9.Schnelle, K.D. and Mah, R.S.H., “A real‐time expert system for quality control”, IEEE Expert, October 1992, pp. 36‐42.

10.Mockler, R.J., Knowledge‐based Systems for Strategic Planning, Prentice‐Hall, New Jersey, 1989.

11.Ingle, S., Quality Circle Master Guide, Increasing Productivity with People Power, Prentice‐Hall of India Private Limited, 1985.

12.Dhillon, B.S., “Quality circles: a bibliography”, International Journal of Quality & Reliability Management, Vol. 5 No. 1, 1988, pp. 53‐75.

13.Frazer, V.C.M. and Dale, B.G., “A further study of quality circles failures in British manufacturing companies”, Quality Assurance, March 1986, pp. 7‐12.

Thông tin
Thông tin xuất bản

International Journal of Quality and Reliability Management

Tập 13 Số 7

57-68

Thông tin tác giả