An application of the knowledge management maturity model: the case of credit unions
Tóm tắt
The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to 15 credit unions in North America revealed that an overall level of KM maturity is at an early stage of development, but there are signs of future improvement. Credit unions operate in a highly competitive, knowledge-intensive financial industry and experience various pressures to increase their efficiency, which they can achieve through the implementation of KM solutions. Despite the absence of official KM strategies, KM projects were introduced locally in order to fill particular knowledge gaps. The availability of IT infrastructure and the implementation of KM-related technologies alone are insufficient to ensure universal success of organizational KM activities. Credit union managers periodically access and use academic research in their decision making. At the same time, they prefer accessing scholarly knowledge in translated form from books, practitioner magazines, and consultants. It was concluded that organizations competing in the knowledge-intensive sector have an inner need for KM solutions.
Tài liệu tham khảo
Abrahamson E and Fairchild G (1999) Management fashion: lifecycles, triggers, and collective learning processes. Administrative Science Quarterly 44(4), 708–740.
Alavi M and Leidner DE (2001) Knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Quarterly 25(1), 107–136.
Arling PA and Chun MWS (2011) Facilitating new knowledge creation and obtaining KM maturity. Journal of Knowledge Management 15(2), 231–250.
Bennis WG and O'Toole J (2005) How business schools lost their way. Harvard Business Review 83(5), 96–104.
Berger AN, Demsetz RS and Strahan PE (1999) The consolidation of the financial services industry: causes, consequences, and implications for the future. Journal of Banking & Finance 23(2–4), 135–194.
Bontis N (1998) Intellectual capital: an exploratory study that develops measures and models. Management Decision 36(2), 63–76.
Bontis N (2001) CKO wanted – evangelical skills necessary: a review of the chief knowledge officer position. Knowledge and Process Management 8(1), 29–38.
Bontis N (2003) Intellectual capital disclosure in Canadian corporations. Journal of Human Resource Costing and Accounting 7(1/2), 9–20.
Bontis N and Serenko A (2009) A causal model of human capital antecedents and consequents in the financial services industry. Journal of Intellectual Capital 10(1), 53–69.
Booker L, Bontis N and Serenko A (2008) The relevance of knowledge management and intellectual capital research. Knowledge and Process Management 15(4), 235–246.
Booker L, Bontis N and Serenko A (2012) Evidence-based management and academic research relevance. Knowledge and Process Management 19(3), 121–130.
Bosua R and Venkitachalam K (2013) Aligning strategies and processes in knowledge management: a framework. Journal of Knowledge Management 17(3), 331–346.
Connell J, Kriz A and Thorpe M (2014) Industry clusters: an antidote for knowledge sharing and collaborative innovation? Journal of Knowledge Management 18(1), 137–151.
Cricelli L and Grimaldi M (2010) Knowledge-based inter-organizational collaborations. Journal of Knowledge Management 14(3), 348–358.
Curado C (2008) Perceptions of knowledge management and intellectual capital in the banking industry. Journal of Knowledge Management 12(3), 141–155.
Curtis B, Hefley WE and Miller SA (2009) The People CMM: A Framework for Human Capital Management. Addison-Wesley Professional, New York.
Darroch J (2003) Developing a measure of knowledge management behaviors and practices. Journal of Knowledge Management 7(5), 41–54.
Donate MJ and Canales JI (2012) A new approach to the concept of knowledge strategy. Journal of Knowledge Management 16(1), 22–44.
Durst S and Wilhelm S (2012) Knowledge management and succession planning in SMEs. Journal of Knowledge Management 16(4), 637–649.
Edvinsson L (1997) Developing intellectual capital at Skandia. Long Range Planning 30(3), 320–373.
Eijkman H (2011) The learning organization as concept and journal in the neo-millennial era: a plea for critical engagement. The Learning Organization 18(3), 164–174.
Grant RM (2002) The knowledge-based view of the firm. In The Strategic Management of Intellectual Capital and Organizational Knowledge (Choo CW and Bontis N, Eds), pp 133–148, Oxford University Press, Oxford.
Gressgård LJ, Amundsen O, Aasen TM and Hansen K (2014) Use of information and communication technology to support employee-driven innovation in organizations: a knowledge management perspective. Journal of Knowledge Management 18(4), 633–650.
Grippa F (2009) A social network scorecard to monitor knowledge flows across communication media. Knowledge Management Research & Practice 7(4), 317–328.
Hsieh PJ, Lin B and Lin C (2009) The construction and application of knowledge navigator model (KNM™): an evaluation of knowledge management maturity. Expert Systems with Applications 36(2), 4087–4100.
Jackson P and Klobas J (2013) Deciding to use an enterprise wiki: the role of social institutions and scripts. Knowledge Management Research & Practice 11(4), 323–333.
Jayasingam S, Ansari MA, Ramayah T and Jantan M (2013) Knowledge management practices and performance: are they truly linked? Knowledge Management Research & Practice 11(3), 255–264.
Kianto A, Andreeva T and Pavlov Y (2013) The impact of intellectual capital management on company competitiveness and financial performance. Knowledge Management Research & Practice 11(2), 112–122.
Klimko G (2001) Knowledge management and maturity models: building common understanding. In Proceedings of the Second European Conference on Knowledge Management, Bled, Slovenia, pp 269–278.
Kruger CJ and Johnson RD (2010) Principles in knowledge management maturity: a South African perspective. Journal of Knowledge Management 14(4), 540–556.
Kuriakose KK, Raj B, Murty SAVS and Swaminathan P (2010) Knowledge management maturity models – a morphological analysis. Journal of Knowledge Management Practice 11(3), article 232.
Lambe P (2011) The unacknowledged parentage of knowledge management. Journal of Knowledge Management 15(2), 175–197.
Levy M, Hadar I, Greenspan S and Hadar E (2010) Uncovering cultural perceptions and barriers during knowledge audit. Journal of Knowledge Management 14(1), 114–127.
Liebowitz J et al (2000) The knowledge audit. Knowledge and Process Management 7(1), 3–10.
MacPherson I (2012) Historic changes in the Canadian credit union movement. In Businesses with a Difference: Balancing the Social and the Economic (Mook L, Quarter J and Ryan S, Eds), pp 19–39, University of Toronto Press, Toronto.
Markus LM (2001) Toward a theory of knowledge reuse: types of knowledge reuse situations and factors in reuse success. Journal of Management Information Systems 18(1), 57–93.
Martins B and Solé F (2013) Roles-purpose-and-culture misalignments: a setback to bottom-up SME clusters. Journal of Knowledge Management 17(4), 598–616.
Martín-Pérez V, Martín-Cruz N and Estrada-Vaquero I (2012) The influence of organizational design on knowledge transfer. Journal of Knowledge Management 16(3), 418–434.
Massingham PR and Massingham RK (2014) Does knowledge management produce practical outcomes? Journal of Knowledge Management 18(2), 221–254.
Matayong S and Mahmood AK (2013) The review of approaches to knowledge management system studies. Journal of Knowledge Management 17(3), 472–490.
McKenzie J, van Winkelen C and Grewal S (2011) Developing organisational decision-making capability: a knowledge manager's guide. Journal of Knowledge Management 15(3), 403–421.
Moshonsky M, Serenko A and Bontis N (2015) Examining the transfer of academic knowledge to business practitioners: doctoral program graduates as intermediaries. International Journal of Knowledge Management, in press.
Oliva FL (2014) Knowledge management barriers, practices and maturity model. Journal of Knowledge Management 18(6), 1053–1074.
Patin RP and McNiel DW (1991) Benefit imbalances among credit union member groups: evidence of borrower-dominated, saver-dominated and neutral behaviour? Applied Economics 23(4), 769–780.
Peralta CF and Saldanha MF (2014) Knowledge-centered culture and knowledge sharing: the moderator role of trust propensity. Journal of Knowledge Management 18(3), 538–550.
Perrin A (2012) The practices of knowledge managers in Lafarge. Journal of Knowledge Management 16(2), 204–214.
Prusak L (2001) Where did knowledge management come from? IBM Systems Journal 40(4), 1002–1007.
Ragab MAF and Arisha A (2013) Knowledge management and measurement: a critical review. Journal of Knowledge Management 17(6), 873–901.
Sandhawalia BS and Dalcher D (2011) Developing knowledge management capabilities: a structured approach. Journal of Knowledge Management 15(2), 313–328.
Schroeder A, Pauleen D and Huff S (2012) KM governance: the mechanisms for guiding and controlling KM programs. Journal of Knowledge Management 16(1), 3–21.
Serenko A (2013) Meta-analysis of scientometric research of knowledge management: discovering the identity of the discipline. Journal of Knowledge Management 17(5), 773–812.
Serenko A and Bontis N (2013a) The intellectual core and impact of the knowledge management academic discipline. Journal of Knowledge Management 17(1), 137–155.
Serenko A and Bontis N (2013b) Investigating the current state and impact of the intellectual capital academic discipline. Journal of Intellectual Capital 14(4), 476–500.
Serenko A and Dumay JC (forthcoming) Citation classics published in knowledge management journals. Part I: articles and their characteristics. Journal of Knowledge Management, in press.
Serenko A, Bontis N and Hull E (2011) Practical relevance of knowledge management and intellectual capital scholarly research: books as knowledge translation agents. Knowledge and Process Management 18(1), 1–9.
Serenko A, Bontis N and Moshonsky M (2012) Books as a knowledge translation mechanism: citation analysis and author survey. Journal of Knowledge Management 16(3), 495–511.
Shang SSC and Lin S-F (2010) A model of intellectual capital management capability in the dynamic business environment. Knowledge Management Research & Practice 8(1), 15–23.
Smith DJ, Cargill TF and Meyer RA (1981) Credit unions: an economic theory of a credit union. Journal of Finance 36(2), 519–528.
Stewart TA (1997) Intellectual Capital: The New Wealth of Organizations. Doubleday Currency, New York.
Taherparvar N, Esmaeilpour R and Dostar M (2014) Customer knowledge management, innovation capability, and business performance: a case study of the banking industry. Journal of Knowledge Management 18(3), 591–610.
Walker MC and Chandler GG (1977) On the allocation of the net monetary benefits of credit union membership. Review of Social Economy 35(2), 159–168.
Wilson TD (2002) The nonsense of ‘knowledge management’. Information Research 8(1), article 144.
Zhao R-Y and Chen B-K (2013) Study on enterprise knowledge sharing in ESN perspective: a Chinese case study. Journal of Knowledge Management 17(3), 416–434.